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Google redirect/freezing - nothing found by spybot/malwarebytes

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#1 meathead23


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Posted 02 June 2010 - 08:17 AM

Hate to bug you guys for help, but i have a problem that has dumbfounded me.

Windows XP home edition on an ACER eee netbook. Windows and anti malware programs all up to date.

Scanned with spybot/avast/malwarebytes/MCSFT security essentials/Hijack This -- all to no avail as they find nothing

Avast does now catch and stop google from redirecting sometimes, but scans (full and quick) come up empty.

Besides the redirect issue, the computer is also freezing up constantly when browsers are open. The browser will quit responding then explorer will appear to quit working (the explorer bar at the bottom gets bigger and quits responding) and the entire computer freezes. Also when the computer is left without use the screen will go black and must be restarted to use again.

Again I hate to take up anyones time, but this dang thing has exhausted my computer knowledge. Wish I had more info to pass on but all my scans come up empty. I have downloaded Combofix but don't trust myself to use it without advice.

EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.

Edited by hamluis, 02 June 2010 - 09:49 AM.

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#2 Budapest


    Bleepin' Cynic

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Posted 06 June 2010 - 01:19 AM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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