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Smartwebprint.msi


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8 replies to this topic

#1 johnny222

johnny222

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Posted 02 June 2010 - 12:25 AM

I think I've recently been infected by some sort of virus. First my email account was hacked and now every time I open open Windows Explorer, Control Panel, etc. I get a message that says it is trying to install Smartwebprinting and that it needs the CD to finish installing. I have to cancel it about three times before it will stop. I haven't updated my HP printer recently, so I don't think it has anything to do with that. This showed up at the same time my email was hacked. I think I have a virus or worm or something. I followed your steps on here and got to the GMER step and then had trouble. It locked up the first two times I tried and now when I run it I get an error message that reads windows is shutting down because there was a page_default_in_nonpaged_area. I'm at a loss and need help! I downloaded Norton last night and I've tried probably half a dozen spyware type programs and nothing seems to find anything wrong. Any help would gladly be appreciated!! I would just like to get it fixed. Thanks!!


DDS (Ver_10-03-17.01) - NTFSx86
Run by Chris at 23:52:04.34 on Tue 06/01/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.342 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Messenger\msmsgs.exe
svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CheckPoint\SSL Network Extender\slimsvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Chris\My Documents\Downloads\dds (2).scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.usatoday.com/sports/scores.htm
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://www.dell4me.com/myway
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.2.0.12\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: CNisExtBho Class: {9ecb9560-04f9-4bbc-943d-298ddf1699e1} - c:\program files\common files\symantec shared\adblocking\NISShExt.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.2.0.12\coIEPlg.dll
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [Google Update] "c:\documents and settings\chris\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &eBay Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\progra~1\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {00000055-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/fhg.CAB
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} - hxxp://imlive.com/chatsource/ImlCID.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {B4CB50E4-0309-4906-86EA-10B6641C8392} - hxxps://na.lpremote.leggett.com/CSHELL/extender.cab
DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} - hxxp://imlive.com/ChatSource/gVideoContol.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} - hxxps://music.msn.com/client/msnmusax4227.cab
DPF: {FC0A65F2-8DFF-4F0F-B411-D4A50311628D} - hxxp://xmro.xmradio.com/xstream/registration/dell/xmprofiler.CAB
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\puresp.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chris\applic~1\mozilla\firefox\profiles\jfj7hybw.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.usatoday.com/sports/scores.htm
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-6-1 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-6-1 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20100429.001\BHDrvx86.sys [2010-4-29 537136]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-6-1 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-6-1 116784]
R2 cpextender;Check Point SSL Network Extender;c:\program files\checkpoint\ssl network extender\slimsvc.exe [2008-3-27 331870]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.2.0.12\ccsvchst.exe [2010-6-1 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-31 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20100520.001\IDSXpx86.sys [2009-10-28 329592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20100601.023\NAVENG.SYS [2010-6-1 85552]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20100601.023\NAVEX15.SYS [2010-6-1 1347504]
R3 VNA;Check Point Virtual Network Adapter;c:\windows\system32\drivers\vna.sys [2008-3-27 110160]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-15 135664]

=============== Created Last 30 ================

2010-06-02 03:43:33 0 ----a-w- c:\documents and settings\chris\defogger_reenable
2010-06-02 02:41:22 0 d-----w- c:\docume~1\chris\applic~1\Malwarebytes
2010-06-02 02:41:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-02 02:41:04 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-06-02 02:41:03 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-02 02:40:56 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-02 01:58:00 0 d-----w- c:\docume~1\chris\applic~1\Tific
2010-06-01 03:42:23 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-01 03:42:23 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-01 03:42:23 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-01 03:42:23 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-06-01 03:41:40 0 d-----w- c:\windows\system32\drivers\N360
2010-06-01 03:41:37 0 d-----w- c:\program files\Norton 360
2010-06-01 03:41:31 0 d-----w- c:\program files\NortonInstaller
2010-06-01 03:15:37 0 d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-06-01 03:01:28 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton

==================== Find3M ====================

2010-04-11 19:08:03 3558 --sha-w- c:\windows\system32\KGyGaAvL.sys
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll
2006-01-30 05:19:57 251 ----a-w- c:\program files\wt3d.ini
2009-04-10 08:08:37 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009041020090411\index.dat

============= FINISH: 23:53:43.79 ===============

Also, just to be clear I'm getting this error message when I open Windows Explorer (not Internet Explorer) and I can't see how this message would be valid with Windows Explorer.

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 02 June 2010 - 03:57 PM.


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#2 Farbar

Farbar

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Posted 06 June 2010 - 09:51 AM

Hi johnny222,

Welcome to BC Virus/Trojan/Spyware/Malware Removal (VTSMR) forum and apologies for the delay.

In case the issue is not resolved yet please update me on the the current condition of you computer.

#3 johnny222

johnny222
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Posted 06 June 2010 - 09:54 AM

Hi,

Thanks for the reply. There is still no change in the computer from when I posted earlier. Can you give me any tips to take?


Thanks!

#4 Farbar

Farbar

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Posted 06 June 2010 - 10:44 AM

Hi again,

Please go to Add/Remove programs and uninstall the following and tell me if the issue is still the same:

HP Smart Web Printing 4.60

#5 johnny222

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Posted 06 June 2010 - 01:08 PM

It got rid of the error message, but computer is still running very slow. I can't really even seem to use the internet. I have to do this from my laptop.

#6 Farbar

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Posted 06 June 2010 - 01:52 PM

What do you mean by not being able to use internet?

Please download OTL by OldTimer.
  • Save it to your desktop.
  • Double click on the OTL icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under Output select "Standard Output" checkbox.
  • Set Services, Drivers and Standard Registry and Extra Registry to All.
  • Click Run Scan button.
  • Two reports will open:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
  • Please attach the reports to your reply.


#7 johnny222

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Posted 06 June 2010 - 04:41 PM

Attached are the output files requested. My Google Chrome is working really slow. It keeps locking up along with Internet Explorer.

Attached Files



#8 Farbar

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Posted 06 June 2010 - 05:04 PM

I see no malware. It might be related to HP. There is no indication why chrome has hang up. No module mentioned.

Let's try this.
  1. This small application you may want to keep and use to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

  2. To check the volume for errors:
    • Click start and then My Computer.
    • Right click the drive C and select Properties.
    • Under Tools tab press Check Now...
    • Put a check mark in both items and press start.
    • If you get a message click Yes to schedule the disk check and click OK and then restart your computer to start the disk check. Please be patient and let the system run. In some cases it might take a couple of hours and you don't have to sit there the whole time.

Please let me know if there is any change.

#9 Farbar

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Posted 14 June 2010 - 06:25 AM

This thread will now be closed due to lack of activity.

If you need this topic reopened, please send me a PM and I will reopen it for you.

If you should have a new issue, please start a new topic.




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