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BsOD on ntkrnlpa.exe


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3 replies to this topic

#1 oaoamate

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Posted 01 June 2010 - 08:23 PM

Hi everyone,

I have experienced BsOD recently but I can't figure out the cause of it. Here are the dumps that I have:

==================================================
Dump File : 060110-26687-01.dmp
Crash Time : 01-Jun-10 9:03:19 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x834775d7
Parameter 3 : 0x8d9f1b68
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+325d7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\060110-26687-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 060110-22500-01.dmp
Crash Time : 01-Jun-10 2:03:04 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8366c727
Parameter 3 : 0x99e4f8c0
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+221727
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\060110-22500-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

I can't really read this file. Is it my RAM that is causing the issue? Please Help! Thank you.

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#2 sarunk

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Posted 02 June 2010 - 02:09 AM

There are various reasons for BSOD error. Is there any way you can upload the minidump file from this location "C:\windows\minidump", So that we can analyse the file and let you know that cause of the issue.

#3 oaoamate

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Posted 02 June 2010 - 08:24 PM

Here are the dump files.

http://www.filedropper.com/060110-22500-01

http://www.filedropper.com/060110-26687-01

http://www.filedropper.com/060210-21156-01

Thanks!

#4 sarunk

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Posted 08 June 2010 - 12:27 AM

I think it should be some kind of drivers which might be causing the issue or the OS files might have gone bad.

If you have any Antivirus in the computer please try to uninstall the Antivirus completely and then check whether you are getting the BSOD.



In case if you are again getting BSOD then try performing inplace upgrade in the computer. It will not erase any data or software from the computer. It will only recover the corrupted system files.

Please follow the below given steps for that.

1) Put in the windows 7 disk in the drive and click on "Install Now" for the windows which pops up.

2) After loading the files the computer will prompt you to install windows update online. So choose "Don not get online updates"

3) Accept the licensing agreement.

4) The computer will give you two options "Upgrade" or "Custom". So please make sure that you click on "Upgrade" which will not erase the data on the hard drive.
Custom installation is to reinstall the whole operating system. So don't click on Custom.

Please try this step and let me know.




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