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Loading Issues on Browsers


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#1 xspankyx

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Posted 01 June 2010 - 07:43 PM

Hi all, I'm new to bleepingcomputer, but I'm not new to technology! :flowers:

I've been having some major issues for a couple of days with web surfing. I primarily use Chrome as my browser with Firefox as backup. When I've run connection tests to see how fast of a connection I have, it's always come up as T1 equivalent. I've never had issues with a slow internet connection before. Pages have been loading either really slow or moderately quick. Sometimes they won't load at all, in that case I refresh and get a quick response. I'm on a wired connection, behind a router, and am connected to the family server. In my efforts to solve this problem, I've dumped the caches of both FireFox and Chrome. It improved Chrome's performance marginally so. I turned to see if the problem was malware (running Avira Antivirus + COMODO firewall for XP), but my machine's clear of any nasty bits.

I've checked the other household PC's as well as my laptop. The wireless connection is currently very fast and no other desktop is experiencing the issues I have. The problem seems to be the worst on my PC. I noted slower load times than normal on the other PC's, but mine is the worst. While my ISP might be the culprit, it wouldn't explain why my PC is being most affected. My question is: what could be slowing down my connection so dramatically and how can I fix it? Any other programs I run load fine, I just can't seem to surf the web at the speed I normally do. :thumbsup:

Thanks for reading!

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#2 Broni

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Posted 01 June 2010 - 07:52 PM

From your description, it doesn't look like your ISP is the culprit.
Do you experience same slowness in Chrome and Firefox?
See, if same thing happens in Safe Mode with Networking.

Also...
Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?

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#3 xspankyx

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Posted 01 June 2010 - 08:10 PM

From your description, it doesn't look like your ISP is the culprit.
Do you experience same slowness in Chrome and Firefox?
See, if same thing happens in Safe Mode with Networking.

Also...
Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?


Thanks for the quick response!

I'd say the slowness is about equal in both of them, with Firefox being a tad slower.

I rebooted in Safe Mode w/ Networking as you asked (using my laptop at the moment). Nothing is loading in either browser, but I am connected to the internet. Weird...

#4 Broni

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Posted 01 June 2010 - 08:14 PM

I assume, you're not a big fan of IE (:thumbsup:), but can you check, if it's slow as well and if same issue is present in Safe Mode with Networking?

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#5 xspankyx

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Posted 01 June 2010 - 08:21 PM

Lol. You have correctly assumed. I just tried it. Still no go. I went a step ahead and tried the Admin account as well. Nothing happens in Safe Mode w/ Networking. I'm being blocked. I still have access in normal boot but it's slow. I'm suddenly inclined to believe some sinister factors are at work despite clean assurances from SAS, MBAM, and Luke Filewalker.

#6 Broni

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Posted 01 June 2010 - 08:23 PM

That would be my assumption as well :thumbsup:

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#7 xspankyx

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Posted 01 June 2010 - 08:28 PM

D*** it! Ughhh...Thanks for your help anyhow. :thumbsup: I'll post a note when I get to the bottom of this!

#8 Broni

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Posted 01 June 2010 - 08:34 PM

I'll appreciate it :thumbsup:

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#9 Orange Blossom

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Posted 02 June 2010 - 03:58 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/320954/no-obvious-infection-browsers-running-slowly/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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