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Virus disabled sound and internet connection, also windows classic display for windows XP desktop. Help!!!

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5 replies to this topic

#1 kanaGen


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Posted 01 June 2010 - 07:35 PM

ok i have avg and everything with my computer is up to date. But just yesterday i tried getting on my laptop and it wouldn't connect to neither my local area connection (through wire) or my wireless connection. We tried rebooting the modem and Router, restarting my computer (several times), and changing the wire. my mother's connection is perfectly fine so i know it has to be my computer. Also my sound device got disabled around the same time. the very first time i started my laptop up around the time all this started happening it wouldn't bring up any of my icons (it just showed my wallpaper) and task manager wouldn't do anything. I had to hold down the power button and restart. When the computer came back up all my icons were there, however, the desktop display was in windows classic mode and there is no way to change it through properties. I tried scanning for the virus through avg and it didn't detect a single harmful virus. I don't know what to do. I can't get on the internet to download anything through my computer and i need the virus destroyed before it messes more things up on my computer. I can't afford another laptop and i have approximately 4 years of videos, picture, and music on there that i may not be able to get back.

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#2 Broni


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Posted 01 June 2010 - 07:59 PM

How do you know, your issue is infection related?

My Website


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#3 trainingwheels


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Posted 02 June 2010 - 02:00 AM

I had the same prob and it has been fixed.

Read my post: http://www.bleepingcomputer.com/forums/ind...p;#entry1782515

#4 hamluis



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Posted 02 June 2010 - 09:45 AM

"the same problem" is often NOT the same, since general descriptions of apparent system symptoms...can be attributed to many things.

Do not try to apply the solutions of one person with a seemingly similar malware situation...to your system.

I am moving this post to a more appropriate forum for malware problems, the BC Am I Infected forum.

From this point on, please take all instructions/suggestions from BC staff in that forum.

Good luck :thumbsup:.


#5 trainingwheels


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Posted 03 June 2010 - 02:55 AM

Ignore my previous post. Was only trying to help.

#6 boopme


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Posted 03 June 2010 - 09:58 AM

Hello and thanks to all who posted to help along the way...
Ley's see if we can get our foot in the door.
You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antispyware Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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