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Security Virus


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7 replies to this topic

#1 jckbredwards

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Posted 01 June 2010 - 07:15 PM

Here we go agian. My daughter's laptop is infected again. We were using Microsoft Defender but obviously it did not work. Turn on the computer and I think she tried to update malware bytes or microsoft defneder and up popped a box lablede "Security Warning" which says "...Application cannot be executed. The file wuauclt.exe is infected. Do you want to activate your antivirus software now?" She says she did not click on it but it pops up like very 10 seconds and now there must 30 windows open warning of this. What do I need to do to kill this? If there is another forum or earlier post on this, pklease direct me there. Thanks . Jim

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#2 jckbredwards

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Posted 01 June 2010 - 07:27 PM

update:
Also getting IE windows opening constantly that won't close or wont stay closed. And a box that says "antivirus Software Alert" Infiltration ALert "YUour computer is being attacked" Then it givesdetails and claims the virus is "Win32/nugel.E" and asks if I want to block the attack. Do I dare do anything? It shows the windows shiewlkd but I figure that is a phony. I don't want to make things worse. Though right now it is hard to imagine how I can make this worse.

#3 Orange Blossom

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Posted 01 June 2010 - 09:39 PM

Hello,

You've got a rogue aboard. Please start by following this removal guide: http://www.bleepingcomputer.com/virus-remo...-antivirus-soft

Once you have done so, please provide an update on the computer's issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 jckbredwards

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Posted 02 June 2010 - 12:17 AM

Thank you. I'll follow that guide. I managed to run malwwarebytes and it looks to have gotten rid of things but I'll still go throu the guide to be sure.

#5 jckbredwards

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Posted 02 June 2010 - 07:53 PM

Am now following the guide as I noted that the browser had been hijacked to teh shopping sites and no security software (i.e. microsoft security suite) would be alowed to update. Willl let you know hwat happens after following the guide I am now running mbm full scan.

#6 jckbredwards

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Posted 02 June 2010 - 08:45 PM

OK here is the latest. MBM says no infections (it earlier removed them) BUT I cannot update Microsoft Security Essentials. I keep getting an error code that says update failed. So I think there is still something lurking in the 'puter. MBM I updated by downloading to a flash drive o n another computer and then installing it new on the infected laptop. How do I go about killing this so I can update Microsoft Security Essentials? Or should I delete MSE and download a new version? Thanks again for the advice.

#7 Orange Blossom

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Posted 02 June 2010 - 08:53 PM

Hello,

No, keep your present AV installed.

Since you are still experiencing issues, please follow the instructions in ==>This Guide<== starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

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#8 Orange Blossom

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Posted 03 June 2010 - 06:27 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/321190/antivirus-soft-stopping-updates/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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