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firefox redirecting and crashing


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11 replies to this topic

#1 haley713

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Posted 01 June 2010 - 04:34 PM

about a week or so ago, my firefox started posting random tabs. sometimes the sites look like IP addresses, but mostly they're random ad sites. but yesterday, my firefox has started crashing and my computer has been running slowly. i've tried running anti avira, malware bytes, and norton internet security... nothing was found and my problem was not solved. i've uninstalled firefox and deleted all of the program files, but again nothing helped. i've tried doing a system restore, but it appears all of my restore points have been deleted. i'm at the end of my rope, and this is my last resort. i have very little knowledge of working with computers, so i've been apprehensive about trying anything myself. i just really cannot afford to lose my computer :thumbsup: i apologize if i've done something wrong.

please help me! thank you in advance.

Edited by Budapest, 01 June 2010 - 04:42 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 boopme

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Posted 01 June 2010 - 08:14 PM

Let's try a safe mode scan...

First run TFC by OT to clear out temp files.
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 haley713

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Posted 02 June 2010 - 02:16 AM

i tried downloading TFC, but it's not working for me. i've downloaded it to my desktop and it still says "TFC cannot be run by a temporary folder! please download it to your desktop or other suitable location". i read through the comments and i saw that it's somewhat similar to CCleaner (which i have and ran) but am i able to use that as a substitute?

thanks! :thumbsup:

#4 haley713

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Posted 02 June 2010 - 10:34 AM

so i went ahead and did the superantispyware on safe mode, and it found nine things.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/02/2010 at 05:19 AM

Application Version : 4.38.1004

Core Rules Database Version : 5018
Trace Rules Database Version: 2830

Scan type : Complete Scan
Total Scan Time : 01:15:33

Memory items scanned : 213
Memory threats detected : 0
Registry items scanned : 4630
Registry threats detected : 0
File items scanned : 24377
File threats detected : 9

Adware.Flash Tracking Cookie
C:\Documents and Settings\TEMP\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N2GS3CNB\CONVOAD.TECHNORATIMEDIA.COM
C:\Documents and Settings\TEMP\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N2GS3CNB\MEDIA.PODADDIES.COM

Adware.Tracking Cookie
C:\Documents and Settings\Mom & Dad\Cookies\mom & dad@crossmediaservices[2].txt
C:\Documents and Settings\Mom & Dad\Cookies\mom & dad@homedepot98home.crossmediaservices[2].txt
C:\Documents and Settings\Mom & Dad\Cookies\mom & dad@images.crossmediaservices[1].txt
C:\Documents and Settings\Mom & Dad\Cookies\mom & dad@pt.crossmediaservices[1].txt
C:\Documents and Settings\Mom & Dad\Cookies\mom & dad@stats.crossmediaservices[1].txt

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\GHKMP.BAK1
C:\WINDOWS\SYSTEM32\GHKMP.INI

--------------------------

when i logged back into normal mode i ran malware bytes and it found nothing

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4147

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

6/2/2010 11:20:41 AM
mbam-log-2010-06-02 (11-20-41).txt

Scan type: Quick scan
Objects scanned: 139238
Time elapsed: 21 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

-----------------------------------

i was hopeful that it was going to get rid of whatever is in my browser, but within ten minutes of being in firefox i got another tab. here's a screenshot of the loading page:
Posted Image
in this case it lead me to google.

again, thank you for your response.

Edited by haley713, 02 June 2010 - 10:34 AM.


#5 boopme

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Posted 02 June 2010 - 11:33 AM

Ok ..cityharvest is a nice site :thumbsup:

Let's do this..
Please read and follow all these instructions .
  • Please download GooredFix and save it to your Desktop.
  • Double-click GooredFix.exe to run it.
  • A log will open, please post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt).


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 haley713

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Posted 02 June 2010 - 04:59 PM

i haven't received a new tab! :thumbsup:

___________________________________________________________
GooredFix by jpshortstuff (08.01.10.1)
Log created at 17:01 on 02/06/2010 (Haley)
Firefox version 3.6.3 (en-US)

========== GooredScan ==========

Deleting HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\{DD330E16-DB00-4263-8ECA-2633CAA80BE6} -> Success!
Deleting C:\Documents and Settings\TEMP\Local Settings\Application Data\{DD330E16-DB00-4263-8ECA-2633CAA80BE6} -> Success!

========== GooredLog ==========

C:\Program Files\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [05:23 01/06/2010]

C:\Documents and Settings\TEMP\Application Data\Mozilla\Firefox\Profiles\gua96jy9.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [05:40 01/06/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{3f963a5b-e555-4543-90e2-c3908898db71}"="C:\Program Files\AVG\AVG8\Firefox" [06:53 24/08/2008]
"{20a82645-c095-46ed-80e3-08825760534b}"="C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [01:21 31/10/2009]
"jqs@sun.com"="C:\Program Files\Java\jre6\lib\deploy\jqs\ff" [03:39 26/12/2009]

-=E.O.F=-

__________________________________________________________________________________

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4165

Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18702

6/2/2010 5:14:31 PM
mbam-log-2010-06-02 (17-14-31).txt

Scan type: Quick scan
Objects scanned: 139983
Time elapsed: 10 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 03 June 2010 - 08:56 AM

OK,so things are good here now.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 haley713

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Posted 03 June 2010 - 10:52 AM

thank you so much! you're a lifesaver :D

#9 boopme

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Posted 03 June 2010 - 10:54 AM

You're welcome from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 haley713

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Posted 04 June 2010 - 11:21 AM

all last night i was random tab free, but today i rebooted my computer and within five minutes i had a new tab :thumbsup:! it was to "www.google.com/webhp"

#11 boopme

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Posted 04 June 2010 - 11:28 AM

Hi haley,We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Orange Blossom

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Posted 05 June 2010 - 12:14 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/321710/firefox-redirecting-not-sure-of-the-name-of-the-problem/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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