Posted 02 June 2010 - 02:21 AM
Now i got it there might be various reasons for this. Ther are lots of troubleshooting steps for this so we may need to narrow down the problem first.
STEP1: TOOL BARS
Please remove all the tools bars from the computer and check the status of the issue.
STEP 2: RESET INTERNET EXPLORER SETTINGS.
Type the following command in the Start Search box, and then press ENTER "inetcpl.cpl".
The Internet Options dialog box appears.
Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again and check the status of the issue.
STEP3: CHECKING IN SAFEMODE WITH NETWORKING.
To get into Safe Mode with Networking please restart the computer and as soon as you see the computer manufacturer logo on the screen keep tabbing "F8" key on keyboard. You will get "Advanced Boot Options" in which "Safe Mode with Networking" is one of them. Highlight on "Safe Mode with Networking" and press "Enter". In this mode the display adaptor and non microsoft service will not run so the screen resolution will be large, So don't get panic.
Once the computer boots in "Safe Mode with Networking try to download software from this mode and check the status. If it works in "Safe Mode with networking" please let us know for further troubleshooting.