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Google keeps redirecting me to other sites


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#1 comp_bimbo

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Posted 01 June 2010 - 03:45 PM

Hello everyone,

I have been a big fan of bleeping computer for a while now. It has always helped me to read similar problems faced by other folks and fix my own computer.
However, I am in a fix now and have not found many threads related to the problem Im having. So I thought Id ask for help.....

I am working at a small office with about 5 computers. We have avg 8.5 installed on all of them, apart from MBAM and spybot.

Just a few days back, my browser started acting weird ( Mozilla firefox). It would redirect me to some other site when I click on any links after a google search. I thought it was an adware problem and ran mbam and spybot. spybot found a few adwares and I gladly deleted them. However, it still gives me the same problems. I tried running various online scanners like trend housecall, bit defender, Microsoft live one care, mbam , panda online scan and a few other rootkit healers. None of them found any problems with my system.

I downloaded other browsers like chrome and opera to check if it was an issue with the browser. However, all of them started getting the same problems after a restart. The only browser that doesnt seem like its infected is the IE8. Also when the site is redirected, it shows an opposite '6' number on the addressbar jst before the site link. by opposite '6' I mean that a 6 the other way round. Not sure if its of much help, but just giving out info that I know.

I read another guy having the same problem on bleeping computer, but was kind of scared to try the final combofix step without any help. Also, when I tried to run combofix, it gave a few errors in this order ,

1> " windows cannot access the specific path or file. The file name maybe invalid. CLick search and type in a new name.....blah blah..."
2> "installation failed"
3> " windows cannot find 32788R22FW\hidec.exe. Make sure you typed the name correctly adn try again. To search for a file click the start button and then click search"

Theres similar problems occurring at the other machines too. By the way I had renamed combofix to 123.exe as suggested in one of the posts.

Im not sure how to attach my hijack this and avz logs. Would be great if someone could help me out.


This is the link i was looking at...
http://www.bleepingcomputer.com/forums/t/234967/help-with-combofix-moved/


Thanks & Regards

This post has been edited by comp_bimbo: Today, 03:05 PM


boopme


Hello as you will see in the Blue text atop this forum we do not recommend you run ComboFox on your own. We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.


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Hello Boop...
Thanks for the reply...
I wil move the topic to the mentioned thread.
By the way, the DDS app by default opens in autocad lt 2010 and shows some garbage random characters.
Is there another way to do it?

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#2 m0le

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Posted 03 June 2010 - 07:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
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#3 comp_bimbo

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Posted 07 June 2010 - 08:41 AM

Hello Mole,

Im sorry about the late reply.
I will just run the scans you requested and post the logs.

#4 comp_bimbo

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Posted 07 June 2010 - 09:53 AM

Hello moLe,

I ran the scans as you suggested.
On running the DDS, I get a message saying.

Access is Denied.
Not enough main memory to complete the sort.


The hijack this and gmer log are attached.
My computer froze after saving the gmer file and had to be restarted.

Thanks for your help in advance

For some reason, when I am trying to attach the gmer.log file, it says " Upload failed. The file was larger than the available space."
So I have zipped it into a gmer.zip file

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#5 comp_bimbo

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Posted 07 June 2010 - 11:12 AM

Just went into safe mode and ran the DDS scan again...
Luckily it worked like a charm.
Heres the 2 reports attched.

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#6 m0le

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Posted 07 June 2010 - 01:28 PM

Hi, you're infected with the TDSS rootkit.


Please run Combofix

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#7 comp_bimbo

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Posted 08 June 2010 - 09:15 AM

Tried to download and run combofix...
These are the errors I got one after the other:

name of dialog box:32788R22FWJFW\hidex.exe
Message : Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item.

name of dialog box:Error
Message :Installation Failed.


The around 7 times, this particular message was repeated
name of dialog box:32788R22FWJFW\hidex.exe
Message :Windows cannot find '32788R22FWJFW\hidex.exe'. Make sure you typed the name correctly, and then try again.
To search for a file, click the start button, and then click search.


Windows cannot open this file.
File: nircmd.cfxxe
32788R22FWJFW\hidex.exe
Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item.

Am wondering if I can run combofix in safe mode?

#8 comp_bimbo

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Posted 08 June 2010 - 11:37 AM

I rebooted my computer and tried running combofix again ....
it worked......
Here is the attached log......
The machine seems to be working much better....
thanks mole...
Is there anything else required to be done?

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#9 m0le

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Posted 08 June 2010 - 05:20 PM

Just a quick clean up, please rerun Combofix as shown in the instructions below.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

QUOTE
File::
c:\docume~1\trjoy\LOCALS~1\Temp\QIIFT.exe

Driver::
QIIFT


Save this as CFScript.txt, in the same location as Comfix.exe (called ComboFix.exe in the below graphic)




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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#10 comp_bimbo

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Posted 09 June 2010 - 07:23 AM

Hello Mole,

Just ran combofix the way you asked me to...
Here is the logs

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#11 m0le

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Posted 09 June 2010 - 03:55 PM

Please run MBAM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Let me know if the redirects are still there, and any other problems the PC has (if any)
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#12 comp_bimbo

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Posted 11 June 2010 - 08:54 AM

Hello mole,

I have just started the scan as you mentioned and will reply back with the log

#13 m0le

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Posted 14 June 2010 - 07:42 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#14 comp_bimbo

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Posted 14 June 2010 - 08:50 PM

Hey mole.,

SOrry about the late reply.
I was out on the field. However I ran the mbam on the machine and it came up with nothing found in the logs.
I would be able to post the log only tomorrow morning when i get to work..
Is that fine?

#15 m0le

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Posted 15 June 2010 - 01:38 PM

That's fine. thumbup2.gif
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