Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

No internet access after Malwarebytes and Kapersky


  • This topic is locked This topic is locked
57 replies to this topic

#1 greenchilestew

greenchilestew

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 31 May 2010 - 06:18 PM

This is my original post from my opening thread. I have since followed the prep guide and will attempt to attach the dds and gmer files. I hope I am supplying enough info to help someone to help me. Thanks in advance for your patience and assistance.

http://www.bleepingcomputer.com/forums/ind...p;#entry1778972

I'm a complete computer illiterate but I will explain as best I can.

Five nights ago the Webroot Security Essentials on my desktop (XP Media Center) started popping up a lot of messages about things it was blocking, which I continually ok'd. Later, I ran a full scan and it showed finding "rogue security". Everything worked fine the following morning, but after getting home that evening I found I had no internet access. I also discovered that my virus scan on Webroot had been turned off.

After doing some reading, I inserted a flash drive with rkill, mbam and kaspersky virus removal. The malwarebytes found 19 objects and successfully deleted them (I think). The Kaspersky found a "trojan win32 fraudpack.axcq" and a "heur:trojan.win32 generic". They were also, it appeared, successfully deleted.

After doing all this I again tried to use my pc but still no internet connection. Afterward, I read that the system restore feature should have been turned off. I attempted to do so at that time but it wasn't allowed. Later, for no known reason, system restore was able to be turned off. At that time I again ran malwarebytes which indicated no objects found and I am now in the process of running Kaspersky again.

Is it possible that something has changed in my connection settings? BTW, I'm using a different pc on the same connection right now, so I know my router is fine. Do I need to consider reformatting? If so, I'm ok with that, but I hate to do it needlessly.

Thanks in advance for any help. I hope I've explained this enough to be somewhat clear

Attached Files



BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 03 June 2010 - 05:48 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 04 June 2010 - 02:10 PM

Elise205, thanks for your response. I'll try these steps this evening using a flash drive and another computer.

Edited by greenchilestew, 04 June 2010 - 02:10 PM.


#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 05 June 2010 - 02:16 AM

Okay, please take your time and let me know if you run into any trouble smile.gif

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 05 June 2010 - 07:41 PM

Ok, hoping I've done this right so far.

#6 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 05 June 2010 - 07:42 PM

Again.

Attached Files



#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 06 June 2010 - 02:02 AM

Hi there, well done smile.gif

COMBOFIX
---------------
Please download ComboFix from one of these locations:
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 06 June 2010 - 09:27 AM

Before I do that, do I still need to post the GMER log?

#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 06 June 2010 - 10:01 AM

No, you can skip GMER.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 06 June 2010 - 10:06 AM

Thank you!

#11 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 06 June 2010 - 10:14 AM

Elise025, one other question please. I have Webroot Security and Malwarebytes, do I need to disable them? If so, I don't see either on the list.

#12 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 06 June 2010 - 01:04 PM

WebRoot has to be disabled. You can do that by right clicking the tray icon and choosing the option to disable it.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#13 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 06 June 2010 - 04:04 PM

Crossing fingers.

Attached Files



#14 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,252 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:05:09 PM

Posted 07 June 2010 - 01:27 AM

Hello again, you had a nasty rootkit there,

Please consider the following first:

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


At this point, please let me know how things are running. Can you connect to the internet now?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#15 greenchilestew

greenchilestew
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Local time:10:09 AM

Posted 07 June 2010 - 08:28 AM

Hello -

Yes, that machine does connect to the internet and appears to be running well. However, I'd rather not take chances with it and will probably choose to reformat. Of course, I have no idea how to do that. Will the link in your last post guide me through it? Also, if I do reformat, what degree of certainty is there that the problem will be gone afterwards?

Thanks.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users