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Computer suddenly goes blank


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2 replies to this topic

#1 elhombre5

elhombre5

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  • 2 posts
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  • Local time:03:30 PM

Posted 31 May 2010 - 11:27 AM

I'm not sure how to describe the problem, but my computer suddenly goes blank. It doesn't shut down completely, as I have to hold the power button in for a period of time, and then press it again for it to reboot. It's like it is losing the operating system. I never know when it will happen, sometimes when I'm in the middle of using it, other times when it is on, but not being used.

I have included the DDS log and gmer log. Thanks in advance for any help.


DDS (Ver_10-03-17.01) - NTFSx86
Run by Terry at 9:37:17.19 on Mon 05/31/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2037 [GMT -5:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:WINDOWSsystem32Ati2evxx.exe
C:WINDOWSsystem32svchost -k DcomLaunch
svchost.exe
C:WINDOWSSystem32svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:Program FilesLavasoftAd-AwareAAWService.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
svchost.exe
C:Program FilesCommon FilesAppleMobile Device SupportAppleMobileDeviceService.exe
C:Program FilesBonjourmDNSResponder.exe
C:WINDOWSsystem32CTsvcCDA.EXE
C:WINDOWSeHomeehRecvr.exe
C:WINDOWSeHomeehSched.exe
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
svchost.exe
C:WINDOWSsystem32svchost.exe -k imgsvc
C:WINDOWSsystem32MsPMSPSv.exe
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
C:WINDOWSsystem32dllhost.exe
C:WINDOWSehomeehtray.exe
C:WINDOWSeHomeehmsas.exe
C:WINDOWSsystem32Rundll32.exe
C:Program FilesCyberLinkPowerDVDDVDLauncher.exe
C:Program FilesCreativeSound Blaster Live! 24-bitSurround MixerCTSysVol.exe
C:Program FilesiTunesiTunesHelper.exe
C:Program FilesPaperQuotePQ.exe
C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesiPodbiniPodService.exe
C:Program FilesLavasoftAd-AwareAAWTray.exe
C:Program FilesOutlook Expressmsimn.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Documents and SettingsTerryDesktopdds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filesadobeacrobat 5.0readeractivexAcroIEHelper.ocx
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:program filesnorton security suiteengine4.1.0.32coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:program filesnorton security suiteengine4.1.0.32IPSBHO.DLL
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:program filesnorton security suiteengine4.1.0.32coIEPlg.dll
uRun: [PaperQuote '01] c:program filespaperquotePQ.exe
uRun: [SUPERAntiSpyware] c:program filessuperantispywareSUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
mRun: [ehTray] c:windowsehomeehtray.exe
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [UpdReg] c:windowsUpdReg.EXE
mRun: [DVDLauncher] "c:program filescyberlinkpowerdvdDVDLauncher.exe"
mRun: [WordPerfect Office 1215] c:program fileswordperfect office 12programsRegistration.exe /title="WordPerfect Office 12" /date=061210 serial=wa12wrx-0000002-hmd lang=EN
mRun: [ATIPTA] "c:program filesati technologiesati control panelatiptaxx.exe"
mRun: [CTSysVol] c:program filescreativesound blaster live! 24-bitsurround mixerCTSysVol.exe /r
mRun: [iTunesHelper] "c:program filesitunesiTunesHelper.exe"

================= FIREFOX ===================

FF - ProfilePath - c:docume~1terryapplic~1mozillafirefoxprofilesuyzxy52p.default
FF - component: c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127coffplgncomponentscoFFPlgn.dll
FF - component: c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127ipsffplgncomponentsIPSFFPl.dll
FF - plugin: c:documents and settingsterryapplication datamove networkspluginsnpqmp071505000011.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:windowsmicrosoft.netframeworkv3.5windows presentation foundationdotnetassistantextension

---- FIREFOX POLICIES ----
c:program filesmozilla firefoxgreprefsall.js - pref("ui.use_native_colors", true);
c:program filesmozilla firefoxgreprefsall.js - pref("ui.use_native_popup_windows", false);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.enable_click_image_resizing", true);
c:program filesmozilla firefoxgreprefsall.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:program filesmozilla firefoxgreprefsall.js - pref("javascript.options.mem.high_water_mark", 32);
c:program filesmozilla firefoxgreprefsall.js - pref("javascript.options.mem.gc_frequency", 1600);
c:program filesmozilla firefoxgreprefsall.js - pref("network.auth.force-generic-ntlm", false);
c:program filesmozilla firefoxgreprefsall.js - pref("svg.smil.enabled", false);
c:program filesmozilla firefoxgreprefsall.js - pref("ui.trackpoint_hack.enabled", -1);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.debug", false);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.agedWeight", 2);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.bucketSize", 1);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.maxTimeGroupings", 25);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.timeGroupingSize", 604800);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.boundaryWeight", 25);
c:program filesmozilla firefoxgreprefsall.js - pref("browser.formfill.prefixWeight", 5);
c:program filesmozilla firefoxgreprefsall.js - pref("html5.enable", false);
c:program filesmozilla firefoxgreprefssecurity-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:program filesmozilla firefoxgreprefssecurity-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:program filesmozilla firefoxgreprefssecurity-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:program filesmozilla firefoxgreprefssecurity-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:program filesmozilla firefoxgreprefssecurity-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:program filesmozilla firefoxdefaultspreffirefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:program filesmozilla firefoxdefaultspreffirefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:program filesmozilla firefoxdefaultspreffirefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("lightweightThemes.update.enabled", true);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("browser.allTabs.previews", false);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("plugins.update.notifyUser", false);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("toolbar.customization.usesheet", false);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("browser.taskbar.previews.enable", false);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("browser.taskbar.previews.max", 20);
c:program filesmozilla firefoxdefaultspreffirefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:windowssystem32driversLbd.sys [2010-5-29 64288]
R0 SymDS;Symantec Data Store;c:windowssystem32driversn3600401000.020symds.sys [2010-5-18 328752]
R0 SymEFA;Symantec Extended File Attributes;c:windowssystem32driversn3600401000.020symefa.sys [2010-5-18 172592]
R1 BHDrvx86;BHDrvx86;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsbashdefs20100429.001BHDrvx86.sys [2010-4-29 537136]
R1 ccHP;Symantec Hash Provider;c:windowssystem32driversn3600401000.020cchpx86.sys [2010-5-18 501888]
R1 SASDIFSV;SASDIFSV;c:program filessuperantispywaresasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:program filessuperantispywareSASKUTIL.SYS [2010-5-6 67656]
R1 SymIRON;Symantec Iron Driver;c:windowssystem32driversn3600401000.020ironx86.sys [2010-5-18 116784]
R2 LANPkt;Realtek LANPkt Protocol;c:windowssystem32driversLANPkt.sys [2003-12-25 8440]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:program fileslavasoftad-awareAAWService.exe [2010-2-4 1314704]
R2 McrdSvc;Media Center Extender Service;c:windowsehomemcrdsvc.exe [2005-8-5 99328]
R2 N360;Norton Security Suite;c:program filesnorton security suiteengine4.1.0.32ccsvchst.exe [2010-5-18 126392]
R3 Angel;Angel MPEG Device;c:windowssystem32driversAngel.sys [2010-5-16 376320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:program filescommon filessymantec sharedeengineEraserUtilRebootDrv.sys [2010-5-28 102448]
R3 IDSxpx86;IDSxpx86;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsipsdefs20100520.001IDSXpx86.sys [2009-10-28 329592]
R3 LNE100;Linksys LNE100TX(v5) Fast Ethernet Adapter;c:windowssystem32driverslne100v5.sys [2010-5-18 36224]
R3 NAVENG;NAVENG;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsvirusdefs20100530.003NAVENG.SYS [2010-5-30 85552]
R3 NAVEX15;NAVEX15;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsvirusdefs20100530.003NAVEX15.SYS [2010-5-30 1347504]
S3 Diag69xp;Diag69xp;c:windowssystem32driversdiag69xp.sys [2003-12-25 11237]
S3 NetgearGA311;NETGEAR GA311 Gigabit Adapter Driver;c:windowssystem32driversG311N6.sys [2010-5-13 70144]

=============== Created Last 30 ================

2010-05-31 14:32:57 0 ----a-w- c:documents and settingsterrydefogger_reenable
2010-05-30 14:33:36 0 d-----w- C:N360_BACKUP
2010-05-29 20:16:05 15880 ----a-w- c:windowssystem32lsdelete.exe
2010-05-29 19:36:12 64288 ----a-w- c:windowssystem32driversLbd.sys
2010-05-29 19:35:37 95024 ----a-w- c:windowssystem32driversSBREDrv.sys
2010-05-29 19:26:50 0 dc-h--w- c:docume~1alluse~1applic~1{74D08EB8-01D1-4BAE-91E3-F30C1B031AC6}
2010-05-29 19:26:39 0 d-----w- c:program filesLavasoft
2010-05-29 18:08:35 0 d-----w- c:program filesTrend Micro
2010-05-26 00:04:25 0 d-----w- c:program filesiPod
2010-05-26 00:04:20 0 d-----w- c:program filesiTunes
2010-05-26 00:04:20 0 d-----w- c:docume~1alluse~1applic~1{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-05-26 00:03:08 0 d-----w- c:program filesBonjour
2010-05-23 13:21:44 0 d-----w- c:docume~1terryapplic~1Malwarebytes
2010-05-23 13:21:19 38224 ----a-w- c:windowssystem32driversmbamswissarmy.sys
2010-05-23 13:21:18 20952 ----a-w- c:windowssystem32driversmbam.sys
2010-05-23 13:21:18 0 d-----w- c:program filesMalwarebytes' Anti-Malware
2010-05-23 13:21:18 0 d-----w- c:docume~1alluse~1applic~1Malwarebytes
2010-05-23 13:03:27 0 d-----w- c:docume~1alluse~1applic~1SUPERAntiSpyware.com
2010-05-23 13:03:17 0 d-----w- c:program filesSUPERAntiSpyware
2010-05-23 13:03:17 0 d-----w- c:docume~1terryapplic~1SUPERAntiSpyware.com
2010-05-23 13:02:54 0 d-----w- c:program filescommon filesWise Installation Wizard
2010-05-19 16:44:18 274288 ----a-w- c:windowssystem32mucltui.dll
2010-05-19 16:44:18 215920 ----a-w- c:windowssystem32muweb.dll
2010-05-19 16:44:18 16736 ----a-w- c:windowssystem32mucltui.dll.mui
2010-05-19 03:25:20 409600 ----a-w- c:windowssystem32wrap_oal.dll
2010-05-19 02:29:12 0 d-----w- c:windowspss
2010-05-18 23:38:10 1089593 -c----w- c:windowssystem32dllcachentprint.cat
2010-05-18 23:19:00 26600 ----a-r- c:windowssystem32driversGEARAspiWDM.sys
2010-05-18 23:19:00 107368 ----a-r- c:windowssystem32GEARAspi.dll
2010-05-18 23:18:43 805 ----a-w- c:windowssystem32driversSYMEVENT.INF
2010-05-18 23:18:43 7443 ----a-w- c:windowssystem32driversSYMEVENT.CAT
2010-05-18 23:18:43 60808 ----a-w- c:windowssystem32S32EVNT1.DLL
2010-05-18 23:18:43 124976 ----a-w- c:windowssystem32driversSYMEVENT.SYS
2010-05-18 23:18:43 0 d-----w- c:program filesSymantec
2010-05-18 23:18:43 0 d-----w- c:program filescommon filesSymantec Shared
2010-05-18 23:18:23 0 d-----w- c:windowssystem32driversN360
2010-05-18 23:18:21 0 d-----w- c:program filesNorton Security Suite
2010-05-18 23:18:13 0 d-----w- c:program filesNortonInstaller
2010-05-18 23:18:13 0 d-----w- c:docume~1alluse~1applic~1NortonInstaller
2010-05-18 23:14:45 0 d-----w- c:docume~1alluse~1applic~1Norton
2010-05-18 22:58:36 0 d-----w- c:windowssystem32XPSViewer
2010-05-18 22:58:15 89088 -c----w- c:windowssystem32dllcachefilterpipelineprintproc.dll
2010-05-18 22:58:15 597504 -c----w- c:windowssystem32dllcacheprintfilterpipelinesvc.exe
2010-05-18 22:58:15 575488 -c----w- c:windowssystem32dllcachexpsshhdr.dll
2010-05-18 22:58:15 575488 ------w- c:windowssystem32xpsshhdr.dll
2010-05-18 22:58:15 117760 ------w- c:windowssystem32prntvpt.dll
2010-05-18 22:58:14 1676288 -c----w- c:windowssystem32dllcachexpssvcs.dll
2010-05-18 22:58:14 1676288 ------w- c:windowssystem32xpssvcs.dll
2010-05-18 22:58:14 0 d-----w- C:7244116385a7f12938fdfe
2010-05-18 22:56:06 0 d-----w- c:program filesWindows Media Connect 2
2010-05-18 22:54:17 584 ----a-w- c:windowssystem32settingsbkup.sfm
2010-05-18 22:54:17 584 ----a-w- c:windowssystem32settings.sfm
2010-05-18 22:19:14 0 d-----w- c:program filesDefraggler
2010-05-18 22:01:43 474112 -c----w- c:windowssystem32dllcacheshlwapi.dll
2010-05-18 21:52:05 0 d-----w- c:windowssystem32scripting
2010-05-18 21:52:05 0 d-----w- c:windowssystem32en
2010-05-18 21:52:05 0 d-----w- c:windowssystem32bits
2010-05-18 21:52:05 0 d-----w- c:windowsl2schemas
2010-05-18 21:50:24 0 d-----w- c:windowsnetwork diagnostic
2010-05-18 21:25:56 0 d-sh--w- c:documents and settingsterryIECompatCache
2010-05-18 21:24:17 0 d-sh--w- c:documents and settingsterryPrivacIE
2010-05-18 21:19:29 0 d-sh--w- c:documents and settingsterryIETldCache
2010-05-18 21:08:30 12800 -c----w- c:windowssystem32dllcachexpshims.dll
2010-05-18 21:08:29 594432 -c----w- c:windowssystem32dllcachemsfeeds.dll
2010-05-18 21:08:29 55296 -c----w- c:windowssystem32dllcachemsfeedsbs.dll
2010-05-18 21:08:29 247808 -c----w- c:windowssystem32dllcacheieproxy.dll
2010-05-18 21:08:29 1985536 -c----w- c:windowssystem32dllcacheiertutil.dll
2010-05-18 21:08:29 11070976 -c----w- c:windowssystem32dllcacheieframe.dll
2010-05-18 21:08:27 0 d-----w- c:windowsie8updates
2010-05-18 21:08:25 41984 -c----w- c:windowssystem32dllcacheiecompat.dll
2010-05-18 21:08:04 0 dc-h--w- c:windowsie8
2010-05-18 20:56:16 0 d-----w- c:windowsServicePackFiles
2010-05-18 20:52:41 455680 -c----w- c:windowssystem32dllcachemrxsmb.sys
2010-05-18 20:52:07 353792 -c----w- c:windowssystem32dllcachesrv.sys
2010-05-18 20:51:25 81920 -c----w- c:windowssystem32dllcachefontsub.dll
2010-05-18 20:51:25 119808 -c----w- c:windowssystem32dllcachet2embed.dll
2010-05-18 20:51:22 471552 -c----w- c:windowssystem32dllcacheaclayers.dll
2010-05-18 20:47:04 730112 -c----w- c:windowssystem32dllcachelsasrv.dll
2010-05-18 20:47:04 714752 -c----w- c:windowssystem32dllcachentdll.dll
2010-05-18 20:47:04 617472 -c----w- c:windowssystem32dllcacheadvapi32.dll
2010-05-18 20:47:04 473600 -c----w- c:windowssystem32dllcachefastprox.dll
2010-05-18 20:47:04 453120 -c----w- c:windowssystem32dllcachewmiprvsd.dll
2010-05-18 20:47:04 401408 -c----w- c:windowssystem32dllcacherpcss.dll
2010-05-18 20:47:04 284160 -c----w- c:windowssystem32dllcachepdh.dll
2010-05-18 20:47:04 227840 -c----w- c:windowssystem32dllcachewmiprvse.exe
2010-05-18 20:47:04 110592 -c----w- c:windowssystem32dllcacheservices.exe
2010-05-18 20:47:03 2189952 -c----w- c:windowssystem32dllcachentoskrnl.exe
2010-05-18 20:47:03 2146304 -c----w- c:windowssystem32dllcachentkrnlmp.exe
2010-05-18 20:47:02 2024448 -c----w- c:windowssystem32dllcachentkrpamp.exe
2010-05-18 20:46:54 2560 ------w- c:windowssystem32xpsp4res.dll
2010-05-18 20:46:54 215552 -c----w- c:windowssystem32dllcachewordpad.exe
2010-05-18 20:46:34 337408 -c----w- c:windowssystem32dllcachenetapi32.dll
2010-05-18 20:46:14 272128 -c----w- c:windowssystem32dllcachebthport.sys
2010-05-18 20:46:14 272128 ------w- c:windowssystem32driversbthport.sys
2010-05-18 20:46:12 203136 -c----w- c:windowssystem32dllcachermcast.sys
2010-05-18 20:46:02 23040 ------w- c:windowskb913800.exe
2010-05-18 20:39:45 0 d-----w- c:windowssystem32PreInstall
2010-05-18 20:33:37 21728 ----a-w- c:windowssystem32wucltui.dll.mui
2010-05-18 20:33:37 17632 ----a-w- c:windowssystem32wuaueng.dll.mui
2010-05-18 20:33:37 15072 ----a-w- c:windowssystem32wuaucpl.cpl.mui
2010-05-18 20:33:37 15064 ----a-w- c:windowssystem32wuapi.dll.mui
2010-05-18 20:33:37 0 d-----w- c:windowssystem32SoftwareDistribution
2010-05-18 20:32:43 0 d-sh--w- c:documents and settingsterryUserData
2010-05-18 20:22:04 1440054 ----a-w- c:windowsPaperQuote.bmp
2010-05-18 20:21:59 0 d-----w- c:program filesPaperQuote
2010-05-18 19:59:00 0 d-----w- c:windowsProfiles
2010-05-18 19:58:59 0 d-----w- c:windowssystem32Adobe
2010-05-18 19:58:53 306688 ----a-w- c:windowsIsUninst.exe
2010-05-18 19:57:25 36224 ----a-r- c:windowssystem32driverslne100v5.sys
2010-05-18 19:54:19 36224 -c--a-w- c:windowssystem32dllcachean983.sys
2010-05-18 19:54:19 36224 ----a-w- c:windowssystem32driversan983.sys
2010-05-18 02:04:35 0 d-----w- c:program filesCCleaner
2010-05-16 23:05:23 0 d-----w- c:windowsOPTIONS
2010-05-16 23:05:23 0 d-----w- c:program filesNETGEAR GA311 Adapter
2010-05-16 23:04:54 0 d-----w- c:docume~1alluse~1applic~1{B7A015B7-4802-4678-8CEC-700380BA9AFD}
2010-05-16 22:27:49 520192 ------w- c:windowssystem32ati2sgag.exe
2010-05-16 22:27:25 0 d-----w- c:program filesATI Technologies
2010-05-16 21:01:34 0 d-----w- c:program filesBroadcom
2010-05-16 20:19:56 45056 ----a-w- c:windowssystem32EzdCoIns.dll
2010-05-16 20:19:56 376320 ----a-w- c:windowssystem32driversAngel.sys
2010-05-16 20:19:56 102480 ----a-w- c:windowssystem32EzRating.dll
2010-05-14 03:00:00 664 ----a-w- c:windowssystem32d3d9caps.dat
2010-05-14 02:52:59 0 d-----w- c:windowssystem32LogFiles
2010-05-14 02:18:01 445696 ----a-w- c:windowssystem32driversrt73.sys
2010-05-14 02:17:52 0 d-----w- c:program filesNetopia
2010-05-14 02:12:24 0 d-----w- c:program filescommon filesBorland Shared
2010-05-14 02:12:07 0 d-----w- c:windowsShellNew
2010-05-14 02:11:56 0 d-----w- c:program filesWordPerfect Office 12
2010-05-14 02:11:56 0 d-----w- c:program filescommon filesCorel
2010-05-14 01:59:01 90112 ------w- c:windowsUpdreg.EXE
2010-05-14 01:59:00 84992 ------w- c:windowssystem32SFCVRT32.DLL
2010-05-14 01:59:00 82432 ------w- c:windowssystem32CTWFLT32.DLL
2010-05-14 01:59:00 54784 ------w- c:windowssystem32INETWH32.DLL
2010-05-14 01:59:00 53552 ------w- c:windowsCTCCW.DLL
2010-05-14 01:59:00 40960 ------w- c:windowssystem32AC3API.DLL
2010-05-14 01:59:00 26768 ------w- c:windowssystem32CTL3D.DLL
2010-05-14 01:59:00 24976 ------w- c:windowsCTRES.DLL
2010-05-14 01:59:00 231 ------w- c:windowsAC3API.INI
2010-05-14 01:56:52 0 d-----w- c:program filesCreative
2010-05-14 01:46:56 533 ----a-w- c:windowsdellstat.ini
2010-05-14 01:37:04 1442 ----a-r- c:windowssystem32dlbx.loc
2010-05-14 01:35:59 77824 ----a-w- c:windowssystem32dlbxcub.dll
2010-05-14 01:35:59 176128 ----a-w- c:windowssystem32dlbxinsb.dll
2010-05-14 01:35:58 986320 ----a-w- c:windowssystem32dlbxlpa.hlp
2010-05-14 01:35:58 5871 ----a-w- c:windowssystem32dlbxlpa.cnt
2010-05-14 01:35:58 300 ----a-w- c:windowssystem32dlbxma.cnt
2010-05-14 01:35:58 1593 ----a-w- c:windowssystem32dlbxdrv.cnt
2010-05-14 01:35:58 135168 ----a-w- c:windowssystem32dlbxjswr.dll
2010-05-14 01:35:57 496313 ----a-w- c:windowssystem32dlbxdrv.hlp
2010-05-14 01:35:55 0 d-----w- c:program filesDell Photo AIO Printer 962
2010-05-14 01:35:41 0 d-----w- c:temp{9F5FBC24-EFE2-4f90-B498-EC0FB7D47D15}
2010-05-14 01:35:41 0 d-----w- C:Temp
2010-05-14 01:21:39 70144 ----a-r- c:windowssystem32driversG311N6.sys
2010-05-14 00:55:42 0 d-----w- c:program filesRGB
2010-05-14 00:54:32 0 d-----w- c:program filesEnglishOtto
2010-05-14 00:44:32 0 d-sh--w- c:documents and settingsall usersDRM
2010-05-14 00:44:16 0 d--h--w- c:program filesWindowsUpdate
2010-05-14 00:43:38 0 d-----w- c:program filescommon filesMSSoap
2010-05-14 00:41:59 0 d-----w- c:program filesOnline Services
2010-05-14 00:39:58 0 d-----w- c:program filesWindows Plus
2010-05-14 00:38:40 0 d-----w- c:program filesMessenger
2010-05-14 00:38:37 0 d-----w- c:program filesMSN Gaming Zone
2010-05-14 00:38:06 0 d-----w- c:program filesWindows NT
2010-05-13 19:33:13 0 d-----w- c:program filescommon filesODBC
2010-05-13 19:33:10 0 d-----w- c:program filescommon filesSpeechEngines
2010-05-13 19:32:55 0 d-----r- c:documents and settingsall usersDocuments

==================== Find3M ====================

2010-05-19 03:25:20 114688 ----a-w- c:windowssystem32OpenAL32.dll
2010-05-18 20:55:59 0 ---ha-w- c:windowssystem32driversMsft_Kernel_NuidFltr_01005.Wdf
2010-05-18 20:55:58 0 ---ha-w- c:windowssystem32driversMsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2010-05-14 00:42:03 21640 ----a-w- c:windowssystem32emptyregdb.dat
2010-04-08 18:20:02 91424 ----a-w- c:windowssystem32dnssd.dll
2010-04-08 18:20:02 107808 ----a-w- c:windowssystem32dns-sd.exe
2010-03-10 06:15:52 420352 ----a-w- c:windowssystem32vbscript.dll

============= FINISH: 9:37:56.83 ===============

I ran HijackThis and am posting the log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:32:34 PM, on 5/31/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32Ati2evxx.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesLavasoftAd-AwareAAWService.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
C:Program FilesCommon FilesAppleMobile Device SupportAppleMobileDeviceService.exe
C:Program FilesBonjourmDNSResponder.exe
C:WINDOWSsystem32CTsvcCDA.EXE
C:WINDOWSeHomeehRecvr.exe
C:WINDOWSeHomeehSched.exe
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32MsPMSPSv.exe
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
C:WINDOWSsystem32dllhost.exe
C:WINDOWSehomeehtray.exe
C:WINDOWSeHomeehmsas.exe
C:WINDOWSsystem32Rundll32.exe
C:Program FilesCyberLinkPowerDVDDVDLauncher.exe
C:Program FilesCreativeSound Blaster Live! 24-bitSurround MixerCTSysVol.exe
C:Program FilesiTunesiTunesHelper.exe
C:Program FilesPaperQuotePQ.exe
C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesiPodbiniPodService.exe
C:Program FilesLavasoftAd-AwareAAWTray.exe
C:Program FilesOutlook Expressmsimn.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:WINDOWSsystem32dlbxcoms.exe
C:Program FilesTrend MicroHiJackThisHiJackThis.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.comcast.net/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 5.0ReaderActiveXAcroIEHelper.ocx
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:Program FilesNorton Security SuiteEngine4.1.0.32coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:Program FilesNorton Security SuiteEngine4.1.0.32IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:Program FilesNorton Security SuiteEngine4.1.0.32coIEPlg.dll
O4 - HKLM..Run: [ehTray] C:WINDOWSehomeehtray.exe
O4 - HKLM..Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM..Run: [UpdReg] C:WINDOWSUpdReg.EXE
O4 - HKLM..Run: [DVDLauncher] "C:Program FilesCyberLinkPowerDVDDVDLauncher.exe"
O4 - HKLM..Run: [WordPerfect Office 1215] C:Program FilesWordPerfect Office 12ProgramsRegistration.exe /title="WordPerfect Office 12" /date=061210 serial=wa12wrx-0000002-hmd lang=EN
O4 - HKLM..Run: [ATIPTA] "C:Program FilesATI TechnologiesATI Control Panelatiptaxx.exe"
O4 - HKLM..Run: [CTSysVol] C:Program FilesCreativeSound Blaster Live! 24-bitSurround MixerCTSysVol.exe /r
O4 - HKLM..Run: [iTunesHelper] "C:Program FilesiTunesiTunesHelper.exe"
O4 - HKCU..Run: [PaperQuote '01] C:Program FilesPaperQuotePQ.exe
O4 - HKCU..Run: [SUPERAntiSpyware] C:Program FilesSUPERAntiSpywareSUPERAntiSpyware.exe
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O10 - Unknown file in Winsock LSP: c:windowssystem32nwprovau.dll
O12 - Plugin for .spop: C:Program FilesInternet ExplorerPluginsNPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1274214791987
O16 - DPF: {AFD8A3A3-8B73-444B-82F2-2E4345FA5B38} (OneClickFixes Class) - http://www.comcastsupport.com/oneclickfix/...Comcast.Ocf.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:Program FilesSUPERAntiSpywareSASWINLO.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:WINDOWSsystem32browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:WINDOWSsystem32browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:Program FilesCommon FilesAppleMobile Device SupportAppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:WINDOWSsystem32Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:WINDOWSsystem32ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:WINDOWSsystem32CTsvcCDA.EXE
O23 - Service: dlbx_device - Dell - C:WINDOWSsystem32dlbxcoms.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:Program FilesLavasoftAd-AwareAAWService.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe

--
End of file - 6373 bytes

Attached Files


Edited by Budapest, 31 May 2010 - 05:41 PM.
Posts merged ~BP


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#2 Elise

Elise

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Posted 03 June 2010 - 05:47 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

    Bleepin' Blonde


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Posted 10 June 2010 - 06:24 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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