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Flash Player


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#1 wahlroot

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Posted 30 May 2010 - 03:19 PM

I am trying to start a video on the web. I can get to the video and get the picture but the audio drops off when one of the persons speaks and then the video stops. After the person stops the video starts and a person in the background can talk. I used the same type Video in the past and it worked. I installed, and uninstalled the Flash Player, and rebooted several times. I have the same problem with other videos that I have used at least a year ago. There are 7 videos that worked then, but not now. I do not know what I can try now.
OS is Windows XP Home SP3. 1.18 GB of Ram.

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#2 MrBruce1959

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Posted 31 May 2010 - 01:00 AM

Welcome to Bleepingcomputer! :thumbsup:

Several things you could try first is making sure your Direct X version is up to date.

Make sure you have the latest drivers for your video card for Windows XP SP3 installed.

And finally making sure your Audio drivers are also up to date.

I am not sure if you have already done this, but in the event you have please let us know and we will suggest other alternatives for you to try. :flowers:
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#3 wahlroot

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Posted 31 May 2010 - 11:34 AM

Last month I checked for a number of Drivers. Nothing. I found that I could not operate A crossword puzzle by AARP. After installing a newer Flash player, IE 8 now works the puzzle. It worked with Opera before and now. The web site for the videos does not allow Opera. I have installed Flash Player over the one that was there. I uninstalled Flash Player and new installed. I rebooted and nothing changed. I removed everthing I could find, including the Registry before I reinstalled.

#4 frankp316

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Posted 31 May 2010 - 06:09 PM

Is this an online video? What's the website? Maybe they're not using Flash because it doesn't seem like a typical Flash problem.

#5 wahlroot

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Posted 01 June 2010 - 10:04 AM

Yes this is a web site called Shutterfly. It does use Flash Player. I was able to use it to see about 7 videos before I had this problem. They worked fine.

#6 hamluis

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Posted 01 June 2010 - 10:19 AM

From what I can see...Shutterfly is a photo website.

Just how do you access these "videos" that you have a problem with?

What type of Internet connection do you have?

Louis

#7 wahlroot

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Posted 01 June 2010 - 01:33 PM

I need to enter a password then click on a video of my grandson. We have DSL with the local phone company. I have done this many times, but not now. It tells me that I must download Adobe Flash Player. I have Uninstalled and Installed and Rebooted many times. No help.

#8 MrBruce1959

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Posted 01 June 2010 - 01:48 PM

There are two different types of flash players available out there, are you sure your going to the adobe web site?

Here's the link http://get.adobe.com/flashplayer/?promoid=BUIGP

Hope this helps.

If not please let us know.

Kind regards.
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#9 wahlroot

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Posted 01 June 2010 - 08:50 PM

That is where I have downloaded and installed.

#10 MrBruce1959

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Posted 02 June 2010 - 09:24 AM

I am just curious if the problem isn't with the web site its self and not your computer.

If that is the case there isn't much you would be able to do about that.

One test would be going to the same videos on another computer with the same version of the flash player and see if the results are different.

I see where you have mentioned some flash player videos still work on your computer from this same site, so that brings me to wonder if it is the site and not your computer that is having the problem.

Bruce.
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#11 frankp316

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Posted 02 June 2010 - 11:21 AM

I didn't see anything about video uploading when I went to that website. It's like Louis said. It's a photo sharing site.

#12 wahlroot

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Posted 02 June 2010 - 04:52 PM

To see the videos you would probably have to have a password to get on a site. Today I went to MSN.com and a web site with Videos. I started a video and the audio comes and goes. This happens with IE 8 and Opera. Shutterfly is photo and video site. Shutterfly uses Flash player but not the one I have.

#13 frankp316

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Posted 02 June 2010 - 06:16 PM

There's something else going on here. Audio cutting out is not typical of a problem with Falsh.

#14 wahlroot

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Posted 02 June 2010 - 08:37 PM

I uninstalled Flash, reinstalled and I can see parts of the video. I changed some settings In Tools, Internet Options, Security. I do not know if that helped. So far it has not hurt. I started a video and then the Audio stopped everything and then restarted everything. This time I did not lose anything. I went back and started the same video. This time everything worked the way it is supposed to. I did it with other videos, and so far it works. I do not want to do that each time. I will try to learn how to make it do as I want it. Maybe another day.




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