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No internet access after Malwarebytes and Kapersky


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#1 greenchilestew

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Posted 30 May 2010 - 01:58 PM

I'm a complete computer illiterate but I will explain as best I can.

Five nights ago the Webroot Security Essentials on my desktop (XP Media Center) started popping up a lot of messages about things it was blocking, which I continually ok'd. Later, I ran a full scan and it showed finding "rogue security". Everything worked fine the following morning, but after getting home that evening I found I had no internet access. I also discovered that my virus scan on Webroot had been turned off.

After doing some reading, I inserted a flash drive with rkill, mbam and kaspersky virus removal. The malwarebytes found 19 objects and successfully deleted them (I think). The Kaspersky found a "trojan win32 fraudpack.axcq" and a "heur:trojan.win32 generic". They were also, it appeared, successfully deleted.

After doing all this I again tried to use my pc but still no internet connection. Afterward, I read that the system restore feature should have been turned off. I attempted to do so at that time but it wasn't allowed. Later, for no known reason, system restore was able to be turned off. At that time I again ran malwarebytes which indicated no objects found and I am now in the process of running Kaspersky again.

Is it possible that something has changed in my connection settings? BTW, I'm using a different pc on the same connection right now, so I know my router is fine. Do I need to consider reformatting? If so, I'm ok with that, but I hate to do it needlessly.

Thanks in advance for any help. I hope I've explained this enough to be somewhat clear.

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#2 Orange Blossom

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Posted 30 May 2010 - 02:16 PM

Hello,

If you haven't done so already, please turn System Restore back ON. Disabling System Restore as the first step when attempting to clean a system or when scanning for malware is not advisable. Unfortunately, some anti-virus vendors still recommend doing this before attempting malware removal and many folks follow that advice. This is really not a good practice when dealing with infected computer systems. Turning System Restore off and then turning it back on has some risk associated with it since that feature does not always work as intended. Further, there is always a possibility of something going wrong during the malware removal process and you end up with more problems. If an incident renders your system problematic or unbootable, you can use System Restore to return it to a previous working state. Without a restore point to fall back on, you are left with a limited means of restoring your system to a usable condition. Disabling this feature could mean having to perform a repair install (or reformat in worst case scenarios) if you're unable to fix any problems which System Restore may be able to correct. Although System Restore is not always 100% guaranteed to work all the time, it at least gives you another option before resorting to more drastic measures.

"System Restore and malware removal - what is best practice?"
"Should I purge all my restore point BEFORE removing infection?"

Having said that, given what you've already done, please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 greenchilestew

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Posted 30 May 2010 - 02:23 PM

Thank you Orange Blossom. No, I hadn't turned the system restore back on but I'll do so now. I appreciate your quick response, that was great!

#4 greenchilestew

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Posted 30 May 2010 - 03:03 PM

I'm following the guide and am at the "enable firewall" section. After right clicking the local area connection the options I'm seeing look different than the tutorial. It does, however, indicate the firewall is on.

If it matters, I have two icons in network connections. The other is labeled 1394 connection.

Quick edit: The differences begin at fig. 4 of the tutorial.

Edited by greenchilestew, 30 May 2010 - 03:06 PM.


#5 Orange Blossom

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Posted 30 May 2010 - 03:12 PM

As long as the firewall is enabled, whether a 3rd party or the one that comes with Windows, you're fine. Just be sure only ONE firewall is enabled.

~ OB
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#6 greenchilestew

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Posted 30 May 2010 - 03:22 PM

There is a firewall on my webroot which was enabled. I have turned it off at this time.

#7 greenchilestew

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Posted 30 May 2010 - 05:11 PM

I may as well ask this question now. The GMER log is in process and I've been doing these steps by loading from my clean computer to my problem computer via flash drive. When the GMER log is complete, will I be able to transfer the necessary information on to the flash drive so that I can post it?

Edited by greenchilestew, 30 May 2010 - 05:13 PM.


#8 Orange Blossom

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Posted 30 May 2010 - 05:23 PM

Hello,

You should be able to. Save each log as a file to your flashdrive. You will need to choose Save As in order to do that.

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#9 greenchilestew

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Posted 30 May 2010 - 07:20 PM

GMER has been running for a couple of hours now. Is that normal? Not that I'm going anywhere, I'm just curious.

#10 greenchilestew

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Posted 31 May 2010 - 08:52 AM

Another question.

I finally had to go to bad with GMER still running, figuring it would be waiting for me this morning. What I find is that the computer restarted and I see two folders on my desktop labeled Virus Removal Tool and Virus Removal Tool1. The contents of both appear the same. There is a script, a scan and a log with an icon of a gear. There are also two unins000 files and another reads sa.avz. Then there is a Kaspersky logo and a setup for something.

Is any of this what I wanted to find? Am I looking in the wrong place? Did I lose the needed information?

#11 Orange Blossom

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Posted 31 May 2010 - 07:17 PM

Hello greenchilestew,

I was at work when you last posted in this topic. I've asked my colleagues here, and GMER doesn't automatically save a log, it must be done manually. Nevertheless, I see that you did post the attach.txt here: http://www.bleepingcomputer.com/forums/t/320602/no-internet-access-after-malwarebytes-and-kapersky/

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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