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Possible Antivirus Soft remnants after removal


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3 replies to this topic

#1 dopplegangerguy

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Posted 30 May 2010 - 12:06 PM

Hi-

In short order, I somehow got hit by Antivirus Soft. I didn't go so far as to fall for the "install this to save your computer!" thing, but I did have the pop-ups, the applications being blocked, etc. After a google search, I found a few somewhat similar methods of removing it, so followed one as closely as possible. The first step was to run MSCONFIG and stopped the startup item with the naming parameter that matched the Antivirus Soft .exe name:

Startup item: ouxhrllf
Command: C:\Users\El Juju\AppData\Local\spulnibhd\cstuifdtssd.exe
Location: HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I was able to disable this startup item, as well as to locate and delete the .exe file. However the entry remains in my startup items (it shows as disabled, but it still shows) when I access them from MSCONFIG. This is my first concern regarding remnants of Antivirus Soft still being around. Is there a way to remove the entry from the startup list, and/or is its inclusion in the startup list (even as disabled) indicative of a problem?

Anyway, I continued to follow removal instructions, including correcting changes to connection settings (proxy settings) that Antivirus Soft had made.

I then ran scans with Avaste! (which did not catch it to begin with, it seems), Ad-Aware, MalwareBytes, Spybot Search and Destroy, and HijackThis. Everything has come back clean...which makes me think that something is off, given that practically nothing was done/removed besides the one startup item? I have read that there would be multiple registry entries to be deleted/repaired/whatever it is, but I was not able to locate any of these entries in my registry (followed the paths correctly from the examples given, but no sketchy entries were there)...so...I'm uneasy as to think that this is completely resolved.

I have run HijackThis. I will wait to post a log until someone asks me to, but my final concern regarding this whole matter is that 1. every time I run HijackThis, I get an alert from the program saying "For some reason, your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run and type:
"notepad C:\Windows\System32\drivers\etc\hosts" and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts'. (with quotes), and reboot."
I tried to do this, but the file it generates is a generic file (I can post the contents of it if need be) that has no entries from any software, including HijackThis.

Finally, when the log is generated, there are over a dozen entries ("023 Service" entries) that end with the phase "(file missing)". This is the most frightening of all, even though I have no idea what I'm even looking at on this HijackThis log.

So to summarize-

1. Can I, and if so, how, remove that disabled entry from my Startup items?

2. Is there a program that can scan my registry specifically to look for/fix/delete any bad entries from Antivirus Soft? Do I need to do this?

3. Is my computer safe/clean?

4. What is the situation with all these items that say "(file missing)" in my HijackThis log?


I really really really really appreciate any help anyone can give me. Thank you.

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#2 Orange Blossom

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Posted 30 May 2010 - 01:35 PM

Hello,

We don't use HiJack This much anymore. Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 dopplegangerguy

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Posted 30 May 2010 - 02:26 PM

Thanks, going to do that right now.

#4 Orange Blossom

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Posted 30 May 2010 - 03:15 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/320370/antivirus-soft-removal-problems/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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