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CANNOT get rid of this antivirus soft

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#1 panteramatt


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Posted 30 May 2010 - 11:30 AM

I got the virus on my toshiba laptop and tried the msconfig thing and unchecked the only thing I saw with an unknown address. Nothing ended in the dssd or whatever it was supposed to have. I also unckecked the lan setting and I still cant get online. Can anyone help? Im not too computer savy to say the least.

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#2 Orange Blossom

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Posted 30 May 2010 - 01:33 PM


Please recheck that item in MsConfig. Unchecking it doesn't remove it and it hides it from scanners.

There is a removal guide for this rogue here: http://www.bleepingcomputer.com/virus-remo...-antivirus-soft

If you have already followed that guide or if you still experience problems after following the guide, then please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them..

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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