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I am Infected with some type of malware, virus

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2 replies to this topic

#1 rlr188


  • Members
  • 2 posts
  • Local time:04:49 AM

Posted 30 May 2010 - 07:30 AM

HP Pavilion dv1000
Windows XP

I have having a problem with Adware and possibly some other issues. Here are some of the Issues I am having and what all I have done.
Any suggestions would be helpful.

I can not recieve microsoft updates. Error im getting:

" The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem. "
" [Error number: 0x80072EFF] "

I am also having problems signing into Yahoo mail via internet browser. I don't know if thats related to the problem but it started happening on the same day all this started. I am getting some galaxy error when trying to sign into that. I also have problems going to some microsoft.com web pages getting the IE general error "Diagnose connection problems" but will be in another browser window browsing just fine at the same time.

I was using Chrome as my browser but chrome will not do anything. I have uninstalled/reinstalled chrome and will simply not do anything. I just open the browser and it just keeps telling me its loading and then after several minutes will give me the option to kill the page since its not working. I am using IE now. I can get on with IE but have the above problems.

I searched the web for recommended solutions and these are the following actions I have taken. Any advice would be helpful.

Cleared Browser cookies, cache, history, etc....
Made sure Active X was enabled
Made sure scripting was enabled
Istalled Malware bytes. Scanned system, found errors did not fix the problem.
Ran scan with my antivirus/firewall program (Defender Pro) did not fix the problem
Downloaded and ran Microsoft Security Essentials found 2 issues the other have not been catching:
Win32/Alureon.H - Action taken: Disinfected
Win32/RegCure - Action take: Removed

Read the "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help"
I did all the way up to step 6 on step 7 problem occurred. I can not download the tool when click the link will just display the IE error "Diagnose Connection Problems" but again can browse to other websites.
Severe problems with tried to create a GMER log
Dowloaded the program, nothing went wrong there
opened up the program and unchecked what I needed to and hit "scan"
About 20 seconds into the scan Windows will crash (Has not happened prior to trying to create GMER log)
Removed GMER program reinstalled, tried again same problem
Will go to the Windows blue crash screen with this error:

"Stop: C000021a { Fatal system error }
The windows logon process system process terminated
unexpectedly withe a status of 0xc0000005 (0x00000000 0x00000000)
the system has been shut down."

What do i do now? Please help. Thank you.

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#2 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:10:49 AM

Posted 01 June 2010 - 01:48 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:10:49 AM

Posted 05 June 2010 - 03:25 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

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