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Malware blocks window updates

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2 replies to this topic

#1 simjac7


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  • 2 posts
  • Local time:08:14 PM

Posted 29 May 2010 - 05:26 PM

I have malware that has survived 3 complete formats of hard drive. Norton cannot detect it. It blocks all microsoft support and update pages; most popular anti-virus free scan pages, constantly redirects internet explorer pages. I cannot figure out where it is located or how to remove it. Thank you in advance for your time and effort in resolving this issue.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Simon at 17:03:02.45 on Sat 05/29/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.894.392 [GMT -5:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:WINDOWSsystem32svchost -k DcomLaunch
C:WINDOWSSystem32svchost.exe -k netsvcs
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
C:Program FilesLinksysWireless-G Notebook AdapterNICServ.exe
C:Program FilesYahoo!SoftwareUpdateYahooAUService.exe
C:Program FilesNorton Security SuiteEngine4.1.0.32ccSvcHst.exe
C:Program FilesLinksysWireless-G Notebook AdapterGcc.exe
C:Program FilesLinksysWireless-G Notebook AdapterOdHost.exe
C:WINDOWSSystem32svchost.exe -k HTTPFilter
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesYahoo!CompanionInstallscpn0ytbb.exe
C:Documents and SettingsSimonDesktopDefogger.exe
C:Documents and SettingsSimonDesktopdds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uSearch Page =
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uSearchAssistant =
mSearchAssistant =
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
mRunOnce: [RegisterHPDeviceDetectionDll] regsvr32.exe /s "c:program fileshpcommonHPDeviceDetection.dll"
StartupFolder: c:docume~1alluse~1startm~1programsstartupwirele~1.lnk - c:program fileslinksyswireless-g notebook adapterGcc.exe
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6087.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:windowssystem32rundll32.exe c:windowssystem32advpack.dll,launchinfsectionex c:program filesinternet explorerclrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:windowssystem32driversn3600401000.020symds.sys [2010-5-29 328752]
R0 SymEFA;Symantec Extended File Attributes;c:windowssystem32driversn3600401000.020symefa.sys [2010-5-29 172592]
R1 BHDrvx86;BHDrvx86;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsbashdefs20100429.001BHDrvx86.sys [2010-5-29 537136]
R1 ccHP;Symantec Hash Provider;c:windowssystem32driversn3600401000.020cchpx86.sys [2010-5-29 501888]
R1 SymIRON;Symantec Iron Driver;c:windowssystem32driversn3600401000.020ironx86.sys [2010-5-29 116784]
R2 N360;Norton Security Suite;c:program filesnorton security suiteengine4.1.0.32ccsvchst.exe [2010-5-29 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:program filescommon filessymantec sharedeengineEraserUtilRebootDrv.sys [2010-5-29 102448]
R3 IDSxpx86;IDSxpx86;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsipsdefs20100520.001IDSXpx86.sys [2009-10-28 329592]
R3 NAVENG;NAVENG;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsvirusdefs20100529.006NAVENG.SYS [2010-5-29 85552]
R3 NAVEX15;NAVEX15;c:documents and settingsall usersapplication datanorton{0c55c096-0f1d-4f28-aaa2-85ef591126e7}n360_4.0.0.127definitionsvirusdefs20100529.006NAVEX15.SYS [2010-5-29 1347504]

=============== Created Last 30 ================

2010-05-29 22:00:32 0 ----a-w- c:documents and settingssimondefogger_reenable
2010-05-29 21:31:09 0 d-----w- C:$WIN_NT$.~BT
2010-05-29 21:31:07 0 d-----w- c:windowssetup.pss
2010-05-29 21:04:53 0 d-----w- c:program filesHP
2010-05-29 21:04:51 0 d-----w- c:windowsDownloaded Installations
2010-05-29 21:03:09 0 d-----w- c:program filesSP31067
2010-05-29 19:40:40 0 d-sh--w- c:documents and settingssimonPrivacIE
2010-05-29 19:37:58 0 d-sh--w- c:documents and settingssimonIETldCache
2010-05-29 19:13:20 0 d-----w- c:program filesYahoo!
2010-05-29 19:12:18 26144 ----a-w- c:windowssystem32spupdsvc.exe
2010-05-29 19:10:46 0 dc-h--w- c:windowsie8
2010-05-29 19:10:31 0 d--h--w- c:windowsmsdownld.tmp
2010-05-29 17:49:39 0 d-----w- c:windowspss
2010-05-29 07:18:37 13646 ----a-w- c:windowssystem32wpa.bak
2010-05-29 07:17:33 21504 -c--a-w- c:windowssystem32dllcachehidserv.dll
2010-05-29 07:17:33 21504 ----a-w- c:windowssystem32hidserv.dll
2010-05-29 07:17:25 12160 -c--a-w- c:windowssystem32dllcachemouhid.sys
2010-05-29 07:17:25 12160 ----a-w- c:windowssystem32driversmouhid.sys
2010-05-29 07:17:21 14848 -c--a-w- c:windowssystem32dllcachekbdhid.sys
2010-05-29 07:17:21 14848 ----a-w- c:windowssystem32driverskbdhid.sys
2010-05-29 07:17:12 9600 -c--a-w- c:windowssystem32dllcachehidusb.sys
2010-05-29 07:17:12 9600 ----a-w- c:windowssystem32drivershidusb.sys
2010-05-29 07:17:07 31616 -c--a-w- c:windowssystem32dllcacheusbccgp.sys
2010-05-29 07:17:07 31616 ----a-w- c:windowssystem32driversusbccgp.sys
2010-05-29 07:05:53 26600 ----a-r- c:windowssystem32driversGEARAspiWDM.sys
2010-05-29 07:05:53 107368 ----a-r- c:windowssystem32GEARAspi.dll
2010-05-29 07:05:52 0 d-----w- c:docume~1simonapplic~1Tific
2010-05-29 07:05:51 664 ----a-w- c:windowssystem32d3d9caps.dat
2010-05-29 07:05:29 805 ----a-w- c:windowssystem32driversSYMEVENT.INF
2010-05-29 07:05:29 7443 ----a-w- c:windowssystem32driversSYMEVENT.CAT
2010-05-29 07:05:29 60808 ----a-w- c:windowssystem32S32EVNT1.DLL
2010-05-29 07:05:29 124976 ----a-w- c:windowssystem32driversSYMEVENT.SYS
2010-05-29 07:05:28 0 d-----w- c:program filesSymantec
2010-05-29 07:04:53 0 d-----w- c:windowssystem32driversN360
2010-05-29 07:04:50 0 d-----w- c:program filesNorton Security Suite
2010-05-29 07:04:43 0 d-----w- c:program filesNortonInstaller
2010-05-29 07:04:43 0 d-----w- c:docume~1alluse~1applic~1NortonInstaller
2010-05-29 06:45:39 0 d-----w- c:program filescommon filesSymantec Shared
2010-05-29 06:45:39 0 d-----w- c:docume~1alluse~1applic~1Symantec
2010-05-29 06:35:18 0 d-----w- c:docume~1alluse~1applic~1Norton
2010-05-29 06:25:11 0 d-----w- c:program filesFunk Software
2010-05-29 06:25:11 0 d-----w- c:program filescommon filesFunk Software
2010-05-29 06:24:57 0 d-----w- c:program filesLinksys
2010-05-29 06:15:03 0 d-sh--w- c:documents and settingsall usersDRM
2010-05-29 06:14:39 0 d--h--w- c:program filesWindowsUpdate
2010-05-29 06:13:40 0 d-----w- c:program filescommon filesMSSoap
2010-05-29 06:11:48 0 d-----w- c:program filesOnline Services
2010-05-29 06:11:40 0 d-----w- c:program filesMessenger
2010-05-29 06:11:36 0 d-----w- c:program filesMSN Gaming Zone
2010-05-29 06:10:49 0 d-----w- c:program filesWindows NT
2010-05-29 01:01:32 0 d-----w- c:program filescommon filesODBC
2010-05-29 01:01:28 0 d-----w- c:program filescommon filesSpeechEngines
2010-05-29 01:01:00 0 d-----r- c:documents and settingsall usersDocuments

==================== Find3M ====================

2010-05-29 06:12:24 21640 ----a-w- c:windowssystem32emptyregdb.dat

============= FINISH: 17:03:27.18 ===============

I have since managed to get malbytes malaware to work on this computer. It finds Trojan. DNSChanger; however, the virus reinstalls itself when the computer is restarted. I've attached the log file. I still need help.

Attached Files

Edited by Budapest, 31 May 2010 - 08:24 PM.
Posts merged ~BP

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#2 Shannon2012


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  • Location:North Carolina, USA
  • Local time:09:14 PM

Posted 01 June 2010 - 12:06 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


#3 extremeboy


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Posted 06 June 2010 - 04:36 PM


Due to Lack of feedback, this topic is now Closed

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