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Requesting help with "Tideserv Request2" issues


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3 replies to this topic

#1 bladestratford

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Posted 29 May 2010 - 03:42 PM

Hello,

My system was compromised yesterday and now Norton is blocking intrusion attempts from a particular address and stating the issue is a "HTTPS Tideserv Request2" issue. I researched this issue online and eventually found this forum. I also downloaded and successfully ran Combofix.exe. I did not notice the warning on this site to NOT run it until instructed so I apologize in advance. I am posting the Combofix log and would appreciate any help possible to resolve this problem.

ComboFix 10-05-28.08 - Brian 05/29/2010 14:53:24.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2013.1580 [GMT -5:00]
Running from: c:\documents and settings\Brian\Desktop\ComboFix.exe
AV: Norton Internet Security *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Brian\Application Data\inst.exe

.
((((((((((((((((((((((((( Files Created from 2010-04-28 to 2010-05-29 )))))))))))))))))))))))))))))))
.

2010-05-29 03:48 . 2010-05-29 03:49 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe
2010-05-28 20:11 . 2010-05-28 20:11 -------- d-----w- c:\documents and settings\Brian\Application Data\Street-Ads
2010-05-28 20:11 . 2010-05-28 20:11 -------- d-----w- c:\documents and settings\Brian\Application Data\Sky-Banners
2010-05-28 20:11 . 2010-05-28 20:11 50981 ----a-w- c:\windows\system32\lchpiftyxj.exe
2010-05-28 20:11 . 2010-05-28 20:11 -------- d-----w- c:\program files\$NtUninstallWTF1012$
2010-05-25 05:38 . 2010-05-25 05:38 309248 ----a-w- c:\windows\system32\khecocgz.dll
2010-05-24 16:31 . 2010-05-24 16:31 40633 ----a-w- c:\windows\system32\gyuanxof.exe
2010-05-24 00:14 . 2010-05-24 00:14 503808 ----a-w- c:\documents and settings\Brian\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-68648675-n\msvcp71.dll
2010-05-24 00:14 . 2010-05-24 00:14 499712 ----a-w- c:\documents and settings\Brian\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-68648675-n\jmc.dll
2010-05-24 00:14 . 2010-05-24 00:14 348160 ----a-w- c:\documents and settings\Brian\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-68648675-n\msvcr71.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-28 01:11 . 2009-11-13 05:19 -------- d-----w- c:\documents and settings\Brian\Application Data\Vso
2010-05-05 02:24 . 2009-01-31 15:55 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-29 20:39 . 2009-01-31 15:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 20:39 . 2009-01-31 15:55 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-11 12:38 . 2008-04-25 16:16 832512 ----a-w- c:\windows\system32\wininet.dll
2010-03-11 12:38 . 2008-04-25 16:16 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-11 12:38 . 2008-04-25 16:16 17408 ----a-w- c:\windows\system32\corpol.dll
2010-03-09 11:09 . 2008-04-25 16:16 430080 ----a-w- c:\windows\system32\vbscript.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{1678487B-8E99-431F-AFDF-6D3C37706275}]
2010-05-25 05:38 309248 ----a-w- c:\windows\system32\khecocgz.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"CTSyncU.exe"="c:\program files\Creative\Sync Manager Unicode\CTSyncU.exe" [2007-07-17 868352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDCPL"="RTHDCPL.EXE" [2008-08-18 16806912]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-08-18 150040]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-08-18 178712]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-08-18 150040]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-09-10 149280]
"8169Diag"="c:\program files\Realtek\Diagnostics Utility\8169Diag.exe" [2008-02-26 909312]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-07-20 182808]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-01-05 413696]
"CTCheck"="c:\program files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe" [2007-11-06 397312]
"MimBoot"="c:\progra~1\MUSICM~1\MUSICM~2\mimboot.exe" [2005-03-10 11776]
"MChk"="c:\windows\system32\gyuanxof.exe" [2010-05-24 40633]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1008000.029\SymEFA.sys [2/2/2010 10:34 PM 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\NIS\1008000.029\BHDrvx86.sys [2/2/2010 10:34 PM 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\NIS\1008000.029\cchpx86.sys [2/2/2010 10:33 PM 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20100520.001\IDSXpx86.sys [10/28/2009 5:37 PM 329592]
R2 LANPkt;Realtek LANPkt Protocol Driver;c:\windows\system32\drivers\LANPkt.sys [1/10/2009 8:55 AM 8960]
R2 Norton Internet Security;Norton Internet Security;c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe [2/2/2010 10:33 PM 117640]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/27/2010 8:01 PM 102448]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [1/10/2009 10:47 AM 110080]
S3 Diag69xp;Diag69xp;c:\windows\system32\drivers\diag69xp.sys [1/10/2009 8:55 AM 11264]
S3 RTLVLAN;Realtek VLAN Intermediate Driver;c:\windows\system32\drivers\RTLVLAN.SYS [1/10/2009 8:55 AM 16640]
.
Contents of the 'Scheduled Tasks' folder

2010-05-29 c:\windows\Tasks\WGASetup.job
- c:\windows\system32\KB905474\wgasetup.exe [2009-05-06 03:18]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
Trusted Zone: musicmatch.com\online
FF - ProfilePath - c:\documents and settings\Brian\Application Data\Mozilla\Firefox\Profiles\4d7f3shx.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\IPSFFPlgn\components\IPSFFPl.dll
FF - plugin: c:\windows\system32\C2MP\npdivx32.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
.
- - - - ORPHANS REMOVED - - - -

BHO-{CA271C71-E986-5ECD-92C3-94DE07518869} - c:\windows\system32\yrifqermxplav.dll
HKLM-Run-skb - bulkheiw.dll
AddRemove-SearchAssist - c:\dell\SearchAssist\UninstSA.bat



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-05-29 15:00
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe catchme.sys CLASSPNP.SYS disk.sys >>UNKNOWN [0x89036EC5]<<
kernel: MBR read successfully
detected MBR rootkit hooks:
\Driver\Disk -> CLASSPNP.SYS @ 0xba0ecf28
\Driver\ACPI -> ACPI.sys @ 0xb9f7fcb8
\Driver\iaStor -> iaStor.sys @ 0xb9e874fc
IoDeviceObjectType ->\Device\Harddisk0\DR0 ->NDIS: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC -> SendCompleteHandler -> NDIS.sys @ 0xb9ce3bb0
PacketIndicateHandler -> NDIS.sys @ 0xb9cf0a21
SendHandler -> NDIS.sys @ 0xb9cce87b
user & kernel MBR OK

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Norton Internet Security]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe\" /s \"Norton Internet Security\" /m \"c:\program files\Norton Internet Security\Engine\16.8.0.41\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1024)
c:\windows\system32\WININET.dll

- - - - - - - > 'lsass.exe'(1084)
c:\windows\system32\WININET.dll
.
Completion time: 2010-05-29 15:04:13
ComboFix-quarantined-files.txt 2010-05-29 20:04

Pre-Run: 48,890,531,840 bytes free
Post-Run: 49,297,375,232 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - CD74F30782FFC12330552EB110237DB2


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#2 schrauber

schrauber

    Mr.Mechanic


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Posted 31 May 2010 - 02:05 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 bladestratford

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Posted 31 May 2010 - 07:49 PM

Issue has been resolved. Thank you for your offer of assistance.

#4 Budapest

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Posted 31 May 2010 - 07:53 PM

As the issue has been resolved I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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