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Kodak 5250 Printer unable to be installed


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#1 M_M

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Posted 29 May 2010 - 01:46 AM

Hi

So I just bought this laptop in January for my mom, on which she got a virus in March. Between Jan and March, I was able to print from her computer via USB cable with my Kodak 5250 Printer. However, after my mom got the virus on her computer, she decided to take it to Geek Squad after I got rid of it, just to make sure her computer was clean (she did, after all, have one of those deals through Best Buy which said something about Geek Squad service and a 2-year warranty).

After we got it back from GS, we suddenly couldn't print; I've tried re-installing the AiO Kodak Center but I can never get the last part installed (It's listed as "Eastman Kodak CompanyKODAK ESP 5200 Series AiO). Does it matter that the Bluetooth peripheral device won't install? Should I take it back to GS? I really don't want to... they took $150 from us just to tell me that they deleted a few more things, I can't imagine how much they'd charge me to tell them to do their job... -_-'

Please help me!

Also, on a different note, how do I setup the wifi for this printer? There is no manual with this thing that gives me a link or phone number to someone who may be competent.

-Meg

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#2 MrBruce1959

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Posted 29 May 2010 - 04:43 PM

Welcome to Bleepingcomputer.

I have a link here for a PDF version of your owners manual, you'll need Adobe Reader to view it, you can also save this document to your desktop by clicking the little floppy disk icon in the reader's header menu. :huh:

http://www.kodak.com/global/plugins/acroba..._XUG_GLB_en.pdf

At this link is some troubleshooting solutions you can try.

http://selfservice.kodak.com/external/en/u...g01081c8s1.html



You may have to enter your BIOS setup utility to make sure the GeekSquad did not disable your USB ports in the BIOS settings.

If you are not sure what to do, please inform us of that and we'll provide instructions for you to follow. :huh:

Good luck and keep us informed. :thumbsup:
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#3 M_M

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Posted 01 June 2010 - 12:15 AM

Thanks for the tips.

I did check the USB ports and they all work with other devices so nothing is disabled. I did however go to the kodak website to download software, drivers and firmware and when I went to Windows 7 for Operating System, it says "we're sorry there are no downloads available for Windows 7."

...so I guess I can't print with my mom's laptop? ...which is stupid. I could've sworn that I printed before I sent it to geek squad...

I'm just getting around to looking through that PDF (thanks for that, btw) so I will keep you posted on that.

Thanks again!

#4 MrBruce1959

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Posted 01 June 2010 - 02:17 PM

The great thing about windows 7 is its ability to use compatibility mode, this feature will allow a device which was designed to run on Windows xp to run on windows 7.

This feature is embedded in Windows home premium, but the professional edition has XP mode.

If you are not sure how to execute this feature then please post back and instructions will be given to you.

Kind regards.
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