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Westell DSL modem


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5 replies to this topic

#1 Darren De Wilde

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Posted 28 May 2010 - 09:49 PM

Hi everyone,
just wondered if there might be a reason our westell dsl modem keeps dropping our internet connection even when the dsl LED is solid green?

any ideas, all are much appreciated, we are with Verizon who keep passing the buck and saying it is down to internal wiring in the bldg. Grrr.

many thanks,

Darren

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#2 hamluis

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Posted 29 May 2010 - 10:59 AM

Worth Reading, IMO.

Louis

#3 Darren De Wilde

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Posted 02 June 2010 - 09:08 PM

Thank you - we have verizon who constantly pass the buck blaming inside line issues.

#4 hamluis

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Posted 03 June 2010 - 12:21 PM

Well...it appears to me that inside lines really might be the problem.

Do you have the phone filters properly installed?

I know that DSL users don't like to pay the phone company to come out and test/correct...but it seems to me (cable user) that there's not a lot of choice but to believe that's the problem...and then have it corrected.

I could be wrong...

Louis

#5 rigacci

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Posted 03 June 2010 - 01:20 PM

Here is one thing you could try.

Bring up the Command Box, Start>Run, type CMD and hit OK.

type in ping google.com -t

This should start a series of pings that will continue until you stop it (Ctrl-C will stop it).

It will appear so:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\drobinson.ACI>ping google.com -t

Pinging google.com [72.14.204.103] with 32 bytes of data:

Reply from 72.14.204.103: bytes=32 time=176ms TTL=57
Reply from 72.14.204.103: bytes=32 time=186ms TTL=57
Reply from 72.14.204.103: bytes=32 time=201ms TTL=57
Reply from 72.14.204.103: bytes=32 time=116ms TTL=57
Reply from 72.14.204.103: bytes=32 time=133ms TTL=57
Reply from 72.14.204.103: bytes=32 time=145ms TTL=57
Reply from 72.14.204.103: bytes=32 time=159ms TTL=57

Ping statistics for 72.14.204.103:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 116ms, Maximum = 201ms, Average = 159ms
Control-C
^C
C:\Documents and Settings\drobinson.ACI>


All of the numbers should stay pretty much the same. If your Westell is dropping the connection you will get Timed Out messages. Relay that info to your ISP and they may be more prone to help. (or just buy a Motorola Modem for yourself).


I hope this helps and doesn't confuse you more...

DR

#6 Darren De Wilde

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Posted 05 June 2010 - 10:11 PM

Thank you all for replying. I have to admit the line has been steady for a few days now without any internet drops. I have always been unkeen on DSL so we are getting cable as a replacement service. If it really is the lines inside then irrespective of the ISP the line will always drop the connection. I will post back with results on another thread - thank you all again for your contributions and input. This thread is now closed.




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