I have an infection on a friend's Windows 7 PC that I have been so far unable to fix. I noticed that someone had clicked a link within an email which happened to be a PayPal scam.
When Windows is booted, I login, and within 10 or so seconds I am unable to do anything except move the mouse around and click on the start menu. Nothing loads - it acts as though it is loading but nothing happens. After a while clicking on the start button will give the start menu a white background.
The Windows Malware tool and Windows Defender but they couldn't detect anything. I have since tried the Kaspersky online scan which told me the following:
Scan statistics Objects scanned: 107441 Threats found: 2 Infected objects found: 1 Suspicious objects found: 6 Scan duration: 01:12:49 Backdoor.Win32.Bredolab.aug Trojan-Spy.HTML.Fraud.gen
The only thing is I don't know how to fix it. I've tried deleting some of the infected files but they seem to return upon reboot.
Is anyone able to provide assistance?