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Blue Screen of Death While Playing SC2


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12 replies to this topic

#1 Peregrina

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Posted 28 May 2010 - 04:08 PM

I've never had an issue with my computer before but recently (Today) I've been getting blue screens while playing a game. (Starcraft 2 beta). Here's the copy-paste of the blue screens.

==================================================
Dump File : 052810-18657-01.dmp
Crash Time : 5/28/2010 4:58:34 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705d0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\052810-18657-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 052810-18610-01.dmp
Crash Time : 5/28/2010 1:38:38 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041287
Parameter 2 : 00000000`00000030
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70600
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\052810-18610-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 052810-19671-01.dmp
Crash Time : 5/28/2010 1:17:26 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705d0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\052810-19671-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================
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#2 MrBruce1959

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Posted 28 May 2010 - 07:41 PM

This Microsoft Knowledge base artical might help you trouble-shoot your problem.

This is your error string:

Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e

Below are possible solutions from MicroSoft.

How to Troubleshoot a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED Error Message.
http://support.microsoft.com/kb/275678

http://support.microsoft.com/kb/294728

Also your issue is caused by ntoskrnl.exe

Here is some information on this executable:

http://en.wikipedia.org/wiki/Ntoskrnl

http://www.processlibrary.com/directory/files/ntoskrnl/

Make sure your not having memory issues, by downloading this memory diagnostic tool.

Memtest86 4.00 http://majorgeeks.com/Memtest86_d4226.html

If these do not help you please post back and let us know.

Best regards. :huh:

Edited by MrBruce1959, 28 May 2010 - 07:53 PM.

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#3 cryptodan

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Posted 29 May 2010 - 09:04 AM

First thing I would check is to make sure all device drivers are updated, then make sure you have all the directx point releases installed on top of making sure all the windows updates are done.

Whenever I receive blue screens of death I always check with drivers of the following devices: Video Card, Chipset, Monitor, sound, and network. I would even check to make sure the BIOS is updated as well before progressing further with any sort of software based issues especially with a beta game. Mitigate old and outdated drivers before moving on with other diagnostics.

Edited by Pandy, 29 May 2010 - 07:36 PM.


#4 Peregrina

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Posted 06 June 2010 - 06:33 AM

Alright, well I've gotten a chance to run memtest86. 5 and 1/2 hours and 5 passes later I have no errors.
http://s138.photobucket.com/albums/q254/Velosal/?action=view&current=photo8.jpg

All my drivers are up to date.
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#5 bigalexe

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Posted 06 June 2010 - 08:39 AM

Just a guess, perhaps it's a Beta issue.

I would report the bug to Starcraft/Blizzard Devs if it can be replicated.
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#6 computerxpds

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Posted 06 June 2010 - 09:25 AM

I second that it may be a bug in the beta software, i have had a few problems with betas and blue screens.
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#7 cryptodan

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Posted 06 June 2010 - 06:23 PM

I would try removing Star Craft 2, and reinstalling it again.

#8 Peregrina

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Posted 07 June 2010 - 12:48 AM

Well the beta ended today, so there's no more playing SC2. But It's happened while I've played other games so it's not exclusive to SC2. I've been lucky so far with not getting as crashes or BSODs after i found 1 driver that needed updating.

Edited by Peregrina, 07 June 2010 - 12:49 AM.

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#9 cryptodan

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Posted 07 June 2010 - 03:58 AM

Well the beta ended today, so there's no more playing SC2. But It's happened while I've played other games so it's not exclusive to SC2. I've been lucky so far with not getting as crashes or BSODs after i found 1 driver that needed updating.



What driver was that?

#10 Peregrina

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Posted 08 June 2010 - 09:15 PM

A driver named scmndisp.sys, it was a Netgear driver by Neutral Wireless Solution. after I updated it I haven't had any issues until just now. I got a BSOD while browsing a pretty flash intensive website, here's that:

==================================================
Dump File : 060810-19640-01.dmp
Crash Time : 6/8/2010 10:04:13 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000049
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02edafa2
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+1040ba
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\060810-19640-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

Edited by Peregrina, 08 June 2010 - 09:15 PM.

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#11 cryptodan

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Posted 08 June 2010 - 09:36 PM

Check your video card drivers. You can find a full listing of drivers here: http://www.nvidia.com

Edited by cryptodan, 08 June 2010 - 09:48 PM.


#12 Peregrina

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Posted 09 June 2010 - 04:49 AM

Windows kept telling me that they were up to date but I went ahead and manually installed them just in case, if anything happens I'll be sure to post.
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#13 cryptodan

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Posted 09 June 2010 - 11:23 AM

I would suggest always checking the manufacturer of your hardware for the latest driver updates. Dont rely on windows.




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