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how to extract data from damaged external harddrive

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#1 manga


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Posted 28 May 2010 - 02:24 PM

My external hard drive has refused to work for the last two weeks. Everytime I plug it into a computer, it freezes Windows Explorer, and stays that way until unplugged. Today I plugged it into a really old computer, and all of my files and folders came up. I tried to save them in other locations, or copy them to the desktop, but it wouldn't let me, saying that there is an I/O error.

Is there anything that I can do to get my data from my external harddrive? I've managed to copy one or two folders only.
The strange thing is, the files are able to be opened, but can't be saved anywhere.

Any help would be great!

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#2 hamluis



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Posted 28 May 2010 - 03:54 PM

I suggest that you remove the hard drive...from the enclosure it's currently in...and then attempt to attach the hard drive directly to the motherboard of a system.

The enclosure may be the problem.


#3 manga

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Posted 31 May 2010 - 10:02 AM

Hi! I already tried many computers, this is the only one where I can actually see the files!
Also, I don't want to remove it from the enclosure because it's still under warranty and I don't want to void it.

Is there a software I can use?

#4 Sneakycyber


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Posted 01 June 2010 - 12:23 PM

Have you tried windows in safe mode?

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#5 ReviverSoft


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Posted 01 June 2010 - 06:24 PM

^ In addition to the above suggestion, you could use a linux-based Live CD, like Knoppix.

Steps to follow:

1. Download the Knoppix ISO image file
2. Burn the image file onto a disc
3. Change your boot option, to load from the CD/DVD drive first
4. Insert the Knoppix disc
5. Connect your external hard disk
6. Reboot and wait for Knoppix to start up
7. Access the contents of your drive and recover the data

Edited by ReviverSoft, 01 June 2010 - 06:28 PM.

ReviverSoft - Happy to help!

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