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Antivirus 7 (AV7)


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#1 okemopoma

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Posted 28 May 2010 - 01:44 PM

I have a Toshiba 500 series satellite laptop that was infected by the rogue malware Antivirus 7.
A have scanned the laptop with 3 different spyware/malware removal tools. Malwarebytes mbam, Spybot, and StopZilla multiple times all in SafeMode. All three programs say the system is clean now.
I'm having a hard time believing that.

Now my problem is I cannot get any anti-virus software to install and run even in SafeMode. I usually use Avast. It will download the program but will not install it. It goes right to the uninstall screen and uninstalls what I just downloaded. I tried Norton too. Norton will download, but when you try to install it, the installation screen will start for 5 sec. then just goes away. The set up programs for both are still on the desktop, but neither will install the progam.
At every start up Avast tries to autorun, then I get an error "program could not initialize" and it closes the program.

AV7 must have changed something in my start up registry that has not been repaired or something.

Any suggestions on what to do next to get my antivirus program installed would be much appreciated.

Thanks in advance.

Edited by okemopoma, 28 May 2010 - 01:46 PM.


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#2 boopme

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Posted 28 May 2010 - 02:00 PM

Hello and welcome... You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antivirus7 or Antivirus 7

You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 okemopoma

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Posted 29 May 2010 - 08:42 PM

Ok, so I followed the antivius 7 removal proceedure to the T.
RKILL found one program running and disabled it. Then I ran Malwarebytes. It found nothing. The log said Zero threats found just like before.
Then I tried to install Avast again. Same thing. Would only uninstall the setup program. Then I tried to install Norton again. Same thing. It would start the install, then just dissapear.

Finally got really mad and decided to wipe the hard drive and re-install the OS from scratch. I saved all my important stuff on some thumb drives first. Long proceedure, but I think it worked.
So far so good. The Vista OS re-load went well. I had to re-install some drivers that didn't come with the recovery data too.
Installed Norton with no problems. Ran a scan and it came up clean.
The system is running good and back up to normal speed now.

I only hope that the re-install didn't copy some of the hidden AV7 files that might pop up later.

#4 boopme

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Posted 01 June 2010 - 02:16 PM

Hello, if you wiped and reinstalled you've killed it :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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