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Antispyware soft... then BSOD


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#1 C.C

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Posted 28 May 2010 - 01:40 PM

So just a few hours ago I was infected by this virus. I went into safe mode to try to open MBAM and Spybot Search & Destroy but then I realized that the databases was out of date. So I booted it up normally in hopes of getting the new updates but to my suprise the virus was blocking off my Internet access. Then I went to another computer and stumbled upon this site http://www.2-spyware.com/remove-antispyware-soft.html. I deleted the registries that were shown on the site and was able to get back online once I booted it up in normal again. After that I did a full scan with both MBAM and Spybot (which were now fully updated). They found the problems and fixed them. Then MBAM restarted the comp. However, once the computer restarted I was unable to connect to the Internet and the connection was stuck on "Acquiring network address". So I booted MBAM and Spybot again but both of them came up negative. I restarted the comp once more and now I'm getting the BSOD at the Windows loading screen. I managed to get into safe mode a few minutes ago and am currently running a scan with those two programs again.. Can someone lead me from here?

Edited by C.C, 28 May 2010 - 01:45 PM.


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#2 boopme

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Posted 28 May 2010 - 02:08 PM

Hello, first try these.
Open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.


Run these in safe mode
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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