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Question that is not addressed in mbab removal guide


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#1 tripsonit

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Posted 28 May 2010 - 12:02 PM

I am on said computer now but have managed to disable the virus through task mgr. after restart. I use zone alarm but it was shut down as it caused problems with aol and etrade platform.It was not recieved in either of those I was on mozilla and immediately unplugged the computer when I saw what was going on. Dummy me for not turning zone alarm on before surfing for alyssa milano. Anyway the Virus description is as follows: Constant prompts along with the deep sounding thump that say "access denied file infected and names different .exe files.do you want to turn on antivirus protection" click yes and it opens a fake internet explorer that shows a malware seller called "antispiware soft" based in england,So i'm not calling them to complain. A fake internet explorer comes up sporadicly with their website and once in a while a porn site probably theirs also. Zone alarm gave me a link to here which was supposed to send me to to the correct program but it didn't work,that might have something to do with the the computer being locked. I know to do the repair in safe mode I also have to delete zone alarm in safe mode.Than reinstall. I just need direction to which removal program to use. Does mozilla work in safe mode? The address zone alarm gave me is 'bleepingcomputer.com/malwarebytes/mbam-setup.exe if that helps. suggestions and advise will be eagerly excepted.

EDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.

Edited by hamluis, 28 May 2010 - 12:22 PM.


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#2 tripsonit

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Posted 28 May 2010 - 01:17 PM

I have done a some studying in this website.I have windows xp.according to zone alarm I have to go into safe mode to delete file Zllictbl.dat.I tried in regular mode and it didn't work. I will restart again than go on line in reg. mode download and run the mbab program and follow all directions.Than I will buy the pro mbab and forget about zone alarm,Hopefully mbab is more compatible with my wife's aol and my etrade platform. My question is that I can disable the virus in task mgr. when restarting is that recomended or not? The virus closely resembles security master av.Thank You

#3 boopme

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Posted 28 May 2010 - 01:46 PM

Hello try this procedure. If you can do it in Normal mode do it,if not start over in safe mode.

EDIT: I merged your 2 posts here so we don't get muliple instuctions going.

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again.

^^

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 28 May 2010 - 01:49 PM.

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