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Antivirus Soft removal question

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#1 UniqueName


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  • Local time:07:14 PM

Posted 28 May 2010 - 08:09 AM

My home PC was infected with Antivirus Soft on our general user account with no administrator rights. I can log into my admin account and not see any evidence of it - does not pop up and, from my limited knowedge, is not showing in a Hijack This log. I have a firewall running, Symantec running and updated and I have Malwarebytes. I tried to eliminate this using the guide here but, it seems that in safe mode I can only log in as me (admin rights) and Administrator. When I follow the instructions nothing is identified. However, when I log into the general account, it starts up right away and, as the guide notes, it controls everything. I had placed rkill.exe on my desktop, but when loggin in on the general account, it is not there.

How can I eliminate it from that one account?

Why would Malwarebytes running from the Admin account not 'see' this in the others?

I have two backup drives that are currently disconnected - might they be infected and should I connect them when scanning?

I appreciate any advice on this !

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