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Possible keylogger/Hack problem


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#1 j.dolan

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Posted 27 May 2010 - 06:16 PM

Hey,

I am a MMORPG player, with World of Warcraft being where I spend the majority of my time. Recently, my account was hacked within WoW, and I'm concerned about a possible spyware/keylogger type infection on my computer. I have also noticed slowdown in my processing speed, and a tendency for graphics to chunk out while playing. I have a newish video card (last years model). and as far as the game goes I exceed the suggested requirements.

Any suggestions on what I can do to ensure that my computer is secure?

I'm fanatical about checking on my running processes and stopping anything that isn't essential (cellphone app software, etc.).

Thanks

Jim

Edit: Forgot to mention that I'm running Vista SP2 in an AMD Athlon 64 @2.4Ghz with 3 GB of Ram

Edited by j.dolan, 27 May 2010 - 06:18 PM.


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#2 boopme

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Posted 27 May 2010 - 08:12 PM

Hello, Did you run a safe mode scan with your Antivirus yuet?

Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Follow with ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 j.dolan

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Posted 28 May 2010 - 03:21 PM

Thanks, following the steps now. Will advise when done

#4 j.dolan

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Posted 28 May 2010 - 03:47 PM

First log.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4152

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

28/05/2010 4:38:16 PM
mbam-log-2010-05-28 (16-38-16).txt

Scan type: Quick scan
Objects scanned: 133663
Time elapsed: 6 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 28
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\Windows Live\Messenger\msimg32.dll (Adware.MyWebSearch) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Windows Live\Messenger\msimg32.dll (Adware.MyWebSearch) -> Delete on reboot.

#5 boopme

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Posted 28 May 2010 - 06:34 PM

Reboot if you haven't after that one.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 j.dolan

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Posted 28 May 2010 - 10:17 PM

I rebooted, downloaded, updated and configured the programs like you suggested, rebooted in safe mode, and ran the scans as you mentioned.

Here's my second log. I haven't tried anything cpu intensive yet, but things seem to be loading faster, and startup was a lot faster.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/28/2010 at 07:42 PM

Application Version : 4.38.1004

Core Rules Database Version : 5002
Trace Rules Database Version: 2814

Scan type : Complete Scan
Total Scan Time : 02:35:25

Memory items scanned : 338
Memory threats detected : 0
Registry items scanned : 7315
Registry threats detected : 0
File items scanned : 249734
File threats detected : 21

Adware.Flash Tracking Cookie
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\DS.SERVING-SYS.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\WWW.bleepINGMACHINES.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\WWW.SECRETSOFPORN.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\WWW.VINTAGECLASSICPORN.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\GALS.TEENMODELS.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.GAMESPY.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.MTVNSERVICES.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.RESULTHOST.ORG
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.SCANSCOUT.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.SOCIALVIBE.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA.TATTOMEDIA.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\MEDIA1.BREAK.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\VIDEOMEDIA.IGN.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\VITAMINE.NETWORLDMEDIA.NET
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\ADULTMONEYMAKERS.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\WWW.REALSEXPASS.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\INTERCLICK.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\UDN.SPECIFICCLICK.NET
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\SECURE-US.IMRWORLDWIDE.COM
C:\Users\Jim\AppData\Roaming\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\BTTKVP3A\CONTENT.ODDCAST.COM

Adware.MyWebSearch/FunWebProducts
C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\RICHED20.DLL


And yes, that's adult content...and a few other sites that suprised me, like break.com.

#7 boopme

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Posted 28 May 2010 - 10:48 PM

Hey that's Ok, Just notice how it brings such problems.
Any way lloks real good tho.. we should run an online scan last.
Also make sure your Flash Player is the latest as older versions are exploited.

ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 j.dolan

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Posted 29 May 2010 - 09:18 AM

Running the scan now. And yeah, I know it can bring some real problems. I stick to a few sites with active webmasters who actually provide a link to report bad links, etc.

My World of Warcraft app is already running much smoother, and the few places that caused me a lot of lag/video chunking are reduced drastically. Would you suggest a weekly battery of these tests to keep my pc healthy?

#9 j.dolan

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Posted 29 May 2010 - 10:25 AM

Scan is finished, found nothing. The log.txt file is essentially empty. Here's where I found it


C:\Program Files\ESET\ESET Online Scanner\log.txt

And this is all it says.

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

I'm satisfied that my pc is healthy and free, so thanks a lot. It's performing much better, from browsing the net to playing games, its smoother, more responsive, and much quicker.

Thanks,

Jim

#10 boopme

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Posted 01 June 2010 - 02:41 PM

Hello ,I was away for a fewdays. Yes update and scan weekly with you AV,MBAM and SAS,,
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 j.dolan

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Posted 01 June 2010 - 03:27 PM

Done and Done. Thanks again for all your help.

#12 boopme

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Posted 01 June 2010 - 03:34 PM

You're welcome from all of us at BC :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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