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Whats the correct way to remove RelevantKnowledge


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#1 bmkiss67

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Posted 27 May 2010 - 01:02 PM

Hi all,

Malwarebytes is reporting that I have RelevantKnowledge on my machine, along with some reg key item with the vendor title of Rogue.AntiSpyCheck. I've read that it can cause problems if you don't remove it correctly. What is the best/correct way to remove RelevantKnowledge?

Thanks

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#2 boopme

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Posted 27 May 2010 - 03:25 PM

The surest way is to post an DDSog and have them be certain there is nothing left.
as this malwrae has backdoor capabilities.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 bmkiss67

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Posted 01 June 2010 - 09:32 AM

Thanks for the help. I made the post as you suggested, but it is without Gmer. I did end up having a problem running it. The first time my machine shut down after 6hrs the second time I wound up with a bunch of write fail errors, a couple of misc errors, and the a error from Gmer. I wasn't able to save the scan, but I was able to see that Gmer said that there was a modification made by a rootkit. So I'll be watching my post to see what to do next.

Again, thanks a lot for your help.

#4 boopme

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Posted 01 June 2010 - 11:01 AM

Good log. An MR Tech we be along to review it soon.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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