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Google Redirect

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12 replies to this topic

#1 mark0360


  • Members
  • 40 posts
  • Local time:09:15 PM

Posted 26 May 2010 - 09:53 PM

I am helping a friend who knows nothing about PCs. It is a Vista32 OS and we use Norton 360 for protection. She uses Google search extensively for her research. Recently she has been getting redirects from her search results. I have ran a Norton safemode scan, anti-spyware and supersyware scans, removed fake search plug-ins and lastly uninstalled and reinstalled IE8. I tried running Malware but it stop running midway even when runned as admin. Google searches would behave itself for about 1/2 a day and the redirects would start happening again. A very futile and frustrating process.

I was instructed to post here because I ran Combofix in desparation. I apologize for skipping ahead but I want quick resolution.

Thank you.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Dory at 21:13:55.21 on Wed 05/26/2010
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2045.808 [GMT -4:00]

SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\ProgramData\Google\Google Toolbar\Update\gtbED3.tmp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.optonline.net/
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.4723.1820\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: I.R.I.S. Desktop Search: {577ebca9-8ed3-45fc-a514-55b3817d4bcf} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\\coIEPlg.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Hncaqzb] rundll32 "c:\users\dory\appdata\roaming\gpeditp.dll",MEBLGC
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRunOnce: [{054A0513-3E59-4c06-B932-D5A2EBF46C55}] "c:\programdata\google\google toolbar\update\gtbED3.tmp.exe" /au /sid:S-1-5-21-662347051-3648921712-3443622146-1000 /q /child
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\progra~1\google\google~2\GoogleDesktopNetwork3.dll
IFEO: ehshell.exe - "c:\program files\logmein\x86\LogMeInSystray.exe" -MceShellRedirect

================= FIREFOX ===================

FF - ProfilePath - c:\users\dory\appdata\roaming\mozilla\firefox\profiles\h5xdyekv.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.optonline.net/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\users\dory\appdata\roaming\mozilla\firefox\profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\program files\canon\zoombrowser ex\program\NPCIG.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\dory\appdata\roaming\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\users\dory\appdata\roaming\move networks\plugins\npqmp071505000011.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0402000.00c\symds.sys [2010-5-24 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0402000.00c\symefa.sys [2010-5-24 173104]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20100429.001\BHDrvx86.sys [2010-4-29 537136]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0402000.00c\cchpx86.sys [2010-5-24 501888]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20100520.001\IDSvix86.sys [2009-10-28 343088]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0402000.00c\ironx86.sys [2010-5-24 116784]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0402000.00c\symtdiv.sys [2010-5-24 339504]
R2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\adobe\elements organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-8-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-5-20 47640]
R2 N360;Norton 360;c:\program files\norton 360\engine\\ccsvchst.exe [2010-5-24 126392]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-2 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-22 102448]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-7 135664]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-6 21504]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2009-8-21 54632]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-8-16 30192]

=============== Created Last 30 ================

2010-05-27 01:11:22 0 ----a-w- c:\users\dory\defogger_reenable
2010-05-26 08:10:33 2048 ----a-w- c:\windows\system32\tzres.dll
2010-05-26 02:43:01 0 d-sh--w- C:\$RECYCLE.BIN
2010-05-26 02:21:56 98816 ----a-w- c:\windows\sed.exe
2010-05-26 02:21:56 77312 ----a-w- c:\windows\MBR.exe
2010-05-26 02:21:56 256512 ----a-w- c:\windows\PEV.exe
2010-05-26 02:21:56 161792 ----a-w- c:\windows\SWREG.exe
2010-05-25 23:51:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-25 22:30:24 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-05-25 22:30:24 0 d-----w- c:\program files\Spybot - Search & Destroy
2010-05-25 18:15:18 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-05-25 16:17:33 0 d-----w- c:\users\dory\appdata\roaming\KodakCredentialStore
2010-05-21 22:18:38 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-05-21 22:16:07 0 d-----w- c:\programdata\Lavasoft
2010-05-20 16:05:51 0 d-----w- c:\programdata\LogMeIn
2010-05-20 16:05:36 28984 ----a-w- c:\windows\system32\LMIport.dll
2010-05-20 16:05:34 83288 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-05-20 16:05:34 47640 ----a-w- c:\windows\system32\drivers\LMIRfsDriver.sys
2010-05-20 16:05:30 87352 ----a-w- c:\windows\system32\LMIinit.dll
2010-05-20 16:05:15 1024 ----a-w- C:\.rnd
2010-05-20 16:04:55 0 d-----w- c:\program files\LogMeIn
2010-05-12 12:14:52 738816 ----a-w- c:\windows\system32\inetcomm.dll
2010-05-11 21:34:36 0 d-----w- c:\users\dory\appdata\roaming\Malwarebytes
2010-05-11 21:34:27 0 d-----w- c:\programdata\Malwarebytes
2010-05-10 20:50:05 78848 --sha-r- c:\users\dory\appdata\roaming\gpeditp.dll
2010-05-06 13:33:23 0 d-----w- c:\users\dory\Office Genuine Advantage
2010-05-05 23:04:39 377344 ----a-w- c:\windows\system32\winhttp.dll
2010-05-05 22:42:25 0 d-----w- c:\programdata\Office Genuine Advantage
2010-05-05 20:52:50 499712 ----a-w- c:\windows\system32\kerberos.dll
2010-05-05 20:52:49 270848 ----a-w- c:\windows\system32\schannel.dll
2010-05-05 12:26:55 0 d-----w- c:\program files\iPod
2010-05-05 12:26:53 0 d-----w- c:\program files\iTunes
2010-05-05 12:23:43 0 d-----w- c:\program files\Bonjour

==================== Find3M ====================

2010-05-26 20:33:44 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-05-05 12:24:15 51200 ----a-w- c:\windows\inf\infpub.dat
2010-05-05 12:24:14 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-04-22 13:14:00 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-04-22 13:14:00 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-04-22 13:14:00 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-04-22 13:06:07 143360 ----a-w- c:\windows\inf\infstor.dat
2010-04-08 17:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 17:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe
2009-11-18 13:17:40 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-06-14 13:59:54 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-10-15 13:26:50 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat
2007-08-17 02:48:24 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 21:15:16.87 ===============

Attached Files

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#2 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:03:15 AM

Posted 28 May 2010 - 06:58 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 mark0360

  • Topic Starter

  • Members
  • 40 posts
  • Local time:09:15 PM

Posted 28 May 2010 - 08:12 PM

I am confused. I was instructed to do the following:

Do you still want me to follow the new instructions? It's sort of the same - DDS log = attach.tx.t and GMER log = ark.txt.

#4 schrauber



  • Malware Response Team
  • 24,794 posts
  • Gender:Male
  • Location:Munich,Germany
  • Local time:03:15 AM

Posted 29 May 2010 - 09:55 AM

Hello, mark0360
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.

My above post is a normal speech to see two things:

The user answers again and still needs help
fresh Logfiles because there could get something changed in the meantime smile.gif

Now I know you still need help, and we will go from there smile.gif

Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2


Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper

If you need help, see this link:

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#5 mark0360

  • Topic Starter

  • Members
  • 40 posts
  • Local time:09:15 PM

Posted 29 May 2010 - 12:58 PM

Hi Tom - Thank you in advance for you support! Below is the Combofix log.

ComboFix 10-05-25.02 - Dory 05/25/2010 22:23:59.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2045.1041 [GMT -4:00]
Running from: c:\users\Dory\Desktop\ComboFix.exe
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2010-04-26 to 2010-05-26 )))))))))))))))))))))))))))))))

2010-05-26 02:31 . 2010-05-26 02:35 -------- d-----w- c:\users\Dory\AppData\Local\temp
2010-05-26 02:31 . 2010-05-26 02:31 -------- d-----w- c:\users\LogMeInRemoteUser\AppData\Local\temp
2010-05-26 02:31 . 2010-05-26 02:31 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-05-25 23:51 . 2010-05-26 00:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-25 22:30 . 2010-05-26 00:49 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-05-25 22:30 . 2010-05-26 00:46 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2010-05-25 16:17 . 2010-05-25 16:17 -------- d-----w- c:\users\Dory\AppData\Roaming\KodakCredentialStore
2010-05-21 22:18 . 2010-05-21 22:18 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-05-21 22:16 . 2010-05-21 23:45 -------- d-----w- c:\programdata\Lavasoft
2010-05-21 19:15 . 2010-05-21 19:15 -------- d-----w- c:\users\Dory\AppData\Local\Mozilla
2010-05-20 16:05 . 2010-05-20 16:05 -------- d-----w- c:\users\Dory\AppData\Local\LogMeIn
2010-05-20 16:05 . 2010-05-20 16:05 -------- d-----w- c:\programdata\LogMeIn
2010-05-20 16:05 . 2010-05-20 16:05 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\ICS
2010-05-20 16:05 . 2009-09-28 23:34 47416 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\LMIproc.dll
2010-05-20 16:05 . 2009-09-28 23:34 28984 ----a-w- c:\windows\system32\LMIport.dll
2010-05-20 16:05 . 2009-09-28 23:34 83288 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-05-20 16:05 . 2008-08-11 16:41 47640 ----a-w- c:\windows\system32\drivers\LMIRfsDriver.sys
2010-05-20 16:05 . 2009-09-28 23:34 87352 ----a-w- c:\windows\system32\LMIinit.dll
2010-05-20 16:04 . 2010-05-24 18:31 -------- d-----w- c:\program files\LogMeIn
2010-05-18 16:17 . 2010-05-18 16:17 680 ----a-w- c:\users\Dory\AppData\Local\d3d9caps.dat
2010-05-12 12:14 . 2010-01-29 15:40 738816 ----a-w- c:\windows\system32\inetcomm.dll
2010-05-11 21:34 . 2010-05-11 21:34 -------- d-----w- c:\users\Dory\AppData\Roaming\Malwarebytes
2010-05-11 21:34 . 2010-05-11 21:34 -------- d-----w- c:\programdata\Malwarebytes
2010-05-10 20:51 . 2010-05-11 00:26 -------- d-----w- c:\users\Dory\AppData\Local\wmeiuyhwt
2010-05-06 13:33 . 2010-05-06 13:33 -------- d-----w- c:\users\Dory\Office Genuine Advantage
2010-05-05 23:04 . 2009-08-24 11:36 377344 ----a-w- c:\windows\system32\winhttp.dll
2010-05-05 22:42 . 2010-05-05 22:42 -------- d-----w- c:\programdata\Office Genuine Advantage
2010-05-05 20:52 . 2009-06-15 14:52 499712 ----a-w- c:\windows\system32\kerberos.dll
2010-05-05 20:52 . 2009-06-15 14:53 270848 ----a-w- c:\windows\system32\schannel.dll
2010-05-05 12:26 . 2010-05-05 12:26 -------- d-----w- c:\program files\iPod
2010-05-05 12:26 . 2010-05-05 12:27 -------- d-----w- c:\program files\iTunes
2010-05-05 12:23 . 2010-05-05 12:23 -------- d-----w- c:\program files\Bonjour
2010-04-29 12:46 . 2010-05-26 00:45 -------- d-----w- c:\users\Dory\AppData\Local\CrashDumps

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2010-05-26 02:33 . 2009-11-05 13:53 720 ----a-w- c:\programdata\ArcSoft\kodak-printcreations-22-080812-oem\acforall.dll
2010-05-26 02:33 . 2009-09-02 12:26 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-05-25 20:28 . 2008-10-08 13:53 -------- d-----w- c:\programdata\Google Updater
2010-05-25 00:15 . 2009-09-02 12:34 -------- d-----w- c:\users\Dory\AppData\Roaming\Skype
2010-05-24 20:03 . 2009-09-02 12:37 -------- d-----w- c:\users\Dory\AppData\Roaming\skypePM
2010-05-13 12:49 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-05-10 20:50 . 2010-05-10 20:50 78848 --sha-r- c:\users\Dory\AppData\Roaming\gpeditp.dll
2010-05-10 20:50 . 2010-05-10 20:50 78848 --sha-r- c:\users\Dory\AppData\Roaming\gpeditp.dll
2010-05-05 12:26 . 2009-04-11 15:13 -------- d-----w- c:\program files\Common Files\Apple
2010-05-05 12:22 . 2010-05-05 12:22 73000 ----a-w- c:\programdata\Apple Computer\Installer Cache\iTunes\SetupAdmin.exe
2010-04-22 16:21 . 2007-08-16 19:13 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-04-22 13:17 . 2010-04-22 13:02 -------- d-----w- c:\programdata\Norton
2010-04-22 13:16 . 2010-04-22 13:14 -------- d-----w- c:\program files\Symantec
2010-04-22 13:14 . 2010-04-22 13:16 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-04-22 13:14 . 2010-04-22 13:16 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-04-22 13:14 . 2010-04-22 13:16 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-04-22 13:13 . 2010-04-22 13:13 -------- d-----w- c:\program files\Norton 360
2010-04-22 13:12 . 2007-08-16 19:14 -------- d-----w- c:\programdata\Symantec
2010-04-22 13:10 . 2008-08-31 13:51 -------- d-----w- c:\users\Dory\AppData\Roaming\Symantec
2010-04-22 13:05 . 2010-04-22 13:05 -------- d-----w- c:\programdata\PCSettings
2010-04-22 13:05 . 2010-04-22 13:03 -------- d-----w- c:\programdata\NortonInstaller
2010-04-22 13:03 . 2010-04-22 13:03 -------- d-----w- c:\program files\NortonInstaller
2010-04-13 12:14 . 2008-07-06 22:36 -------- d-----w- c:\users\Dory\AppData\Roaming\Apple Computer
2010-04-09 12:42 . 2008-05-19 19:25 -------- d-----w- c:\programdata\Yahoo! Companion
2010-04-09 12:42 . 2010-04-09 12:42 -------- d-----w- c:\programdata\Yahoo!
2010-04-09 12:42 . 2008-05-19 19:25 -------- d-----w- c:\program files\Yahoo!
2010-04-09 11:51 . 2007-08-18 19:06 118952 ----a-w- c:\users\Dory\AppData\Local\GDIPFONTCACHEV1.DAT
2010-04-08 22:01 . 2010-04-08 22:01 -------- d-----w- c:\program files\Common Files\Macrovision Shared
2010-04-08 22:01 . 2007-08-16 19:24 -------- d-----w- c:\program files\Common Files\Adobe
2010-04-08 21:58 . 2010-04-08 21:58 -------- d-----w- c:\program files\Common Files\PX Storage Engine
2010-04-08 17:20 . 2010-04-08 17:20 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-04-08 17:20 . 2010-04-08 17:20 107808 ----a-w- c:\windows\system32\dns-sd.exe
2010-04-08 06:50 . 2010-05-21 19:19 1496064 ----a-w- c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
2010-04-08 06:50 . 2010-05-21 19:19 43008 ----a-w- c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbarloader.dll
2010-04-08 06:50 . 2010-05-21 19:19 338944 ----a-w- c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff2.dll
2010-04-08 06:50 . 2010-05-21 19:19 346112 ----a-w- c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\libraries\googletoolbar-ff3.dll
2010-04-01 12:50 . 2007-08-16 19:07 -------- d--h--w- c:\program files\InstallShield Installation Information
2010-04-01 12:48 . 2009-11-05 13:54 2485883 ----a-w- c:\programdata\ArcSoft\Global Deploy\CheckUpdate\ArcConnect.exe
2010-03-31 12:20 . 2010-03-31 12:19 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-03-31 12:16 . 2010-03-31 12:16 -------- d-----w- c:\program files\QuickTime
2007-08-17 02:48 . 2007-08-17 02:47 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
"Hncaqzb"="c:\users\Dory\AppData\Roaming\gpeditp.dll" [2010-05-10 78848]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-10-08 39408]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]

"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"RtHDVCpl"="RtHDVCpl.exe" [2007-05-11 4452352]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2007-03-16 17920]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-02-10 30192]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2006-10-03 221184]
"itype"="c:\program files\Microsoft IntelliType Pro\itype.exe" [2006-11-22 813912]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2007-02-05 849280]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-05-28 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-05-28 8429568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-05-28 81920]
"LogitechQuickCamRibbon"="c:\program files\Logitech\QuickCam\Quickcam.exe" [2008-12-20 2656528]
"ArcSoft Connection Service"="c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-03-18 207360]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-03-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-04-28 142120]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2008-08-11 63048]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-8-16 50688]
Kodak EasyShare software.lnk - c:\program files\Kodak\Kodak EasyShare software\bin\EasyShare.exe [2009-7-10 323584]

"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]

R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 135664]
R3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-02-10 30192]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\0402000.00C\SYMDS.SYS [2010-02-04 328752]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\0402000.00C\SYMEFA.SYS [2010-04-22 173104]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\BASHDefs\20100429.001\BHDrvx86.sys [2010-04-29 537136]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\N360\0402000.00C\ccHPx86.sys [2010-02-26 501888]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\IPSDefs\20100518.002\IDSvix86.sys [2010-05-18 344112]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\0402000.00C\Ironx86.SYS [2010-04-29 116784]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\System32\Drivers\N360\0402000.00C\SYMTDIV.SYS [2010-05-06 339504]
S2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-09-06 169312]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2008-08-11 12856]
S2 N360;Norton 360;c:\program files\Norton 360\Engine\\ccSvcHst.exe [2010-02-26 126392]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2010-04-21 102448]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
Contents of the 'Scheduled Tasks' folder

2010-05-26 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-10-08 00:07]

2010-05-26 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 12:37]

2010-05-26 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 12:37]
------- Supplementary Scan -------
uStart Page = hxxp://www.optonline.net/
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=
FF - ProfilePath - c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.optonline.net/
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\coFFPlgn\components\coFFPlgn.dll
FF - component: c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\IPSFFPlgn\components\IPSFFPl.dll
FF - component: c:\users\Dory\AppData\Roaming\Mozilla\Firefox\Profiles\h5xdyekv.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\program files\Canon\ZoomBrowser EX\Program\NPCIG.dll
FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\Google\Update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\Java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\Microsoft\Office Live\npOLW.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - plugin: c:\program files\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: c:\users\Dory\AppData\Roaming\Move Networks\plugins\npqmp071505000010.dll
FF - plugin: c:\users\Dory\AppData\Roaming\Move Networks\plugins\npqmp071505000011.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

c:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-05-25 22:35
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0


"ImagePath"="\"c:\program files\Norton 360\Engine\\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton 360\Engine\\diMaster.dll\" /prefetch:1"
--------------------- LOCKED REGISTRY KEYS ---------------------

@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'Explorer.exe'(9188)
------------------------ Other Running Processes ------------------------
c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\LogMeIn\x86\RaMaint.exe
c:\program files\LogMeIn\x86\LogMeIn.exe
c:\program files\LogMeIn\x86\LMIGuardian.exe
c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\LogMeIn\x86\LMIGuardian.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\Common Files\Logishrd\LQCVFX\COCIManager.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Windows Live\Contacts\wlcomm.exe
c:\program files\Adobe\Acrobat 7.0\Reader\AcroRd32Info.exe
Completion time: 2010-05-25 22:43:35 - machine was rebooted
ComboFix-quarantined-files.txt 2010-05-26 02:43

Pre-Run: 221,542,772,736 bytes free
Post-Run: 221,401,366,528 bytes free

- - End Of File - - 6ED5221E05B49418E1E438AB696ABBAE

#6 schrauber



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Posted 31 May 2010 - 02:56 PM


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

uInternet Settings,ProxyServer = http=

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemdrive%\*.sys /90 /md5
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


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#7 mark0360

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Posted 01 June 2010 - 09:53 PM

I've attached the 5 requested files. Malware 0 found. Eset found 3 threats. Not cure how to read the other logs.


Attached Files

#8 schrauber



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Posted 03 June 2010 - 02:16 PM


Please let me know how the system is running so we can cleanup our work smile.gif

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#9 mark0360

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Posted 03 June 2010 - 04:20 PM

So far so good from the limited testing that I've done. The client is on vacation this week so I'll have an update next week.

#10 schrauber



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Posted 05 June 2010 - 07:23 AM

Ok, let me know smile.gif

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#11 mark0360

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Posted 08 June 2010 - 06:38 PM

We use Norton AV and still got burned - WTF!!!

Thank you for all your help. You guys rock! I will make a donation to support your fine efforts. thumbup.gif

#12 schrauber



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Posted 11 June 2010 - 04:26 PM


Delete ComboFix and Clean Up
Click Start > Run > type combofix /Uninstall > OK (Note the space between combofix and /Uninstall)
Please advise if this step is missed for any reason as it performs some important actions.

Please run OTL one more time and hit Cleanup. This will remove OTL and all helper tools.

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean smile.gif

Hiding Hidden Files
Please set your system to hide all hidden files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
Check: Hide file extensions for known file types
Check the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.

Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  1. If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.

  2. If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.

  3. If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.

  4. If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites

  5. Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.

  6. Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.

  7. When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.

  8. Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.

  9. Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.

  10. DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
Visit Microsoft's Windows Update Site Frequently

It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Make Internet Explorer 7 more secure
  1. From within Internet Explorer click on the Tools menu and then click on Options.
  2. Click once on the Security tab
  3. Click once on the Internet icon so it becomes highlighted.
  4. Click once on the Custom Level button.
    1. Change the Download signed ActiveX controls to Prompt
    2. Change the Download unsigned ActiveX controls to Disable
    3. Change the Initialize and script ActiveX controls not marked as safe to Disable
    4. Change the Installation of desktop items to Prompt
    5. Change the Launching programs and files in an IFRAME to Prompt
    6. Change the Navigate sub-frames across different domains to Prompt
    7. When all these settings have been made, click on the OK button.
    8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
  5. Next press the Apply button and then the OK to exit the Internet Properties page.

Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some online & their stand-alone antivirus programs:

Virus, Spyware, and Malware Protection and Removal Resources

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls

Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Other recommended, and free, AntiSpyware programs are Spybot - Search and Destroy and Ad-Aware Personal.

Installing these programs will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Tutorials on using these programs can be found below:

Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

Install SpywareBlaster

SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

A tutorial on installing & using this product can be found here:

Using SpywareBlaster to protect your computer from Spyware and Malware

Update all these programs regularly
Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

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#13 schrauber



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Posted 15 June 2010 - 12:40 PM

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. smile.gif

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.

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