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Unable to use Windows Update


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#1 Withering

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Posted 26 May 2010 - 09:07 PM

Hello, I have recently been having issues with my computer following a nasty WoW account hack. After my account was hacked I have been unable to use Windows Update and get a connection error or no result. I have tried to follow the Microsoft help and none of their troubleshooting has helped. I have ran AVG scans multiple times as well as MBAM and sometimes find infections but have them removed. Currently neither show any infections. Rkill also finds nor terminates anything but C:\Windows\system32\rundll32.exe. Today I am unable to connect to the internet using IE7 or connect to many of my online games, but can connect via Firefox. I have Hijackthis logs if requested.

After reading this I realize I gave very little information... Sorry :thumbsup: Please feel free to ask additional questions.

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#2 boopme

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Posted 26 May 2010 - 10:31 PM

Welcome. We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.

If you cannot get these to work then post just your HJT log in the new topic.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Withering

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Posted 27 May 2010 - 07:28 PM

Thank you! Posting a new copy with requested information in the other topic. I appreciate your patience!

#4 boopme

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Posted 27 May 2010 - 08:16 PM

You're welcome.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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