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Alureon.h reported by Forefront


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4 replies to this topic

#1 heartkore

heartkore

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  • Local time:06:13 AM

Posted 26 May 2010 - 09:04 PM

Hello,

This is an HP ELitebook 6930 running XP Pro. Forefront detects Alureon.h, but cannot remove it. MBAM did not detect anything. I was unable to get GMER to finish in normal or safe mode, It kept freezing while running it without any other programs open. Here is the DDS report and the attach.txt file is attached.

I am at a loss. Thanks you SO much.

*****************


DDS (Ver_10-03-17.01) - NTFSx86
Run by ktheisen at 17:34:26.67 on Wed 05/26/2010
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3036.1946 [GMT -5:00]

AV: Microsoft Forefront Client Security *On-access scanning enabled* (Updated) {926A3D4F-E4E7-4F47-9902-4EDD55FFE1AF}

============== Running Processes ===============

C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
c:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Forefront\Client Security\Client\Antimalware\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
c:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\CENTENN.IAL\AUDIT\cagent32.exe
C:\CENTENN.IAL\AUDIT\xferwan.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
c:\Program Files\Microsoft Forefront\Client Security\Client\SSA\FcsSas.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\oracle\ora92\bin\omtsreco.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\rpcnet.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe
C:\Program Files\FMAudit, LLC\FMAudit Agent\fmaagent.exe
C:\WINDOWS\system32\wuauclt.exe
c:\Program Files\HPQ\HP Connection Manager 1.1\bin\mdvsrv.exe
c:\Program Files\Microsoft Forefront\Client Security\Client\Microsoft Operations Manager 2005\MOMService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
c:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\Microsoft Forefront\Client Security\Client\Antimalware\MSASCui.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Cisco\Desktop\bin\Agent.exe
C:\Documents and Settings\ktheisen\Desktop\Downloads\putty.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\dfsvc.exe
C:\Program Files\UltraMon\UltraMon.exe
C:\Program Files\UltraMon\UltraMonTaskbar.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Documents and Settings\ktheisen\Local Settings\Apps\2.0\OBNTT1JZ.TLX\2VGHALTL.7EW\fron..tion_f380e5d88fb8f77b_0006.0000_6a0b754de98ca9d0\Orion.AppLoader.exe
C:\Documents and Settings\ktheisen\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Interstate Batteries
uStart Page = hxxp://intercom.interstatebatteries.com
uDefault_Page_URL = hxxp://intercom.interstatebatteries.com
mDefault_Page_URL = hxxp://intercom.interstatebatteries.com
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [accrdsub] "c:\program files\actividentity\activclient\accrdsub.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [Discovery User Input] c:\discovery\user input\userin32.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Communicator] "c:\program files\microsoft office communicator\communicator.exe" /fromrunkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Microsoft Forefront Client Security Antimalware Service] "c:\program files\microsoft forefront\client security\client\antimalware\MSASCui.exe" -hide
mRun: [HitmanPro35] "c:\program files\hitman pro 3.5\HitmanPro35.exe" /scan:boot
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send To Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: fdba39af-b1d4-41ab-b45e-ff4bb5755336 - hxxps://connect.interstatebatteries.com/Downloads/,DanaInfo=webconf.ibsa.com+cmW32client.cab
DPF: {50F851B0-0BBE-11D2-A237-00C04FBBD1CD} - hxxp://unity/ciscopca/controls/MediaMasENU.cab
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1245253803394
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1264530793530
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1264530787561
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C4866628-AD07-4309-B3AB-DB6A8627FEAD} - hxxp://usatxmdrvm01/ciscopca/controls/MediaMasENU.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://connect.interstatebatteries.com/dana-cached/setup/JuniperSetupSP1.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: ackpbsc - c:\windows\system32\ackpbsc.dll
Notify: acunlock - c:\program files\actividentity\activclient\acunlock.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: PCANotify - PCANotify.dll
SSODL: 0aMCPClient - {F5DF91F9-15E9-416B-A7C3-7519B11ECBFC} - No File
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\ktheisen\applic~1\mozilla\firefox\profiles\low3es30.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT273922&SearchSource=3&q=
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - google.com
FF - prefs.js: network.proxy.socks - localhost
FF - prefs.js: network.proxy.socks_port - 8080
FF - prefs.js: network.proxy.type - 1
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - plugin: c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2008-3-28 24064]
R1 awlegacy;awlegacy;c:\windows\system32\drivers\AWLEGACY.sys [2000-9-11 10816]
R1 mapledxp;mapledxp;c:\windows\system32\drivers\mapledxp.sys [2010-2-17 24720]
R1 MpKslb888b4a7;MpKslb888b4a7;c:\documents and settings\all users\application data\microsoft\microsoft forefront\client security\client\antimalware\definition updates\{0e8d1bcc-04fa-4559-8266-325169c85fa2}\MpKslb888b4a7.sys [2010-5-26 28752]
R2 accoca;ActivClient Middleware Service;c:\program files\actividentity\activclient\accoca.exe [2007-5-15 182576]
R2 ATService;AuthenTec Fingerprint Service;c:\program files\fingerprint sensor\AtService.exe [2008-6-12 1164536]
R2 CdpPacket;Cisco Discovery Protocol Packet Driver;c:\windows\system32\drivers\CdpPacket.sys [2008-8-8 35692]
R2 CLPSLS;COMODO livePCsupport Service;c:\program files\comodo\comodo livepcsupport\CLPSLS.exe [2010-2-19 148744]
R2 FCSAM;Microsoft Forefront Client Security Antimalware Service;c:\program files\microsoft forefront\client security\client\antimalware\MsMpEng.exe [2010-1-19 16880]
R2 FcsSas;Microsoft Forefront Client Security State Assessment Service;c:\program files\microsoft forefront\client security\client\ssa\FcsSas.exe [2009-10-22 69512]
R2 FMAuditAgent;FMAudit Agent;c:\program files\fmaudit, llc\fmaudit agent\fmaagent.exe [2009-5-6 340992]
R2 mdvsrv;HP Connection Manager Service;c:\program files\hpq\hp connection manager 1.1\bin\mdvsrv.exe [2008-6-12 575976]
R2 MOM;MOM;c:\program files\microsoft forefront\client security\client\microsoft operations manager 2005\MOMService.exe [2005-7-21 134656]
R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2009-10-20 50704]
R2 SPCD;Spanlink Packet Capture Driver;c:\windows\system32\drivers\spcd.sys [2009-1-7 27136]
R2 UltraMonUtility;UltraMon Utility Driver;c:\program files\common files\realtime soft\ultramonmirrordrv\x32\UltraMonUtility.sys [2006-9-24 11776]
R2 UNS;Intel® Active Management Technology User Notification Service;c:\program files\common files\intel\privacy icon\uns\UNS.exe [2009-1-6 2058776]
R3 ATSwpWDF;AuthenTec TruePrint USB WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2008-5-15 477696]
R3 CdProbe;CdProbe;c:\windows\system32\drivers\CDProbe.SYS [2009-6-24 20008]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-9-29 193840]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y5132.sys [2008-9-29 244368]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2007-4-4 44800]
R3 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-5-11 69616]
R3 rismc32;RICOH Smart Card Reader;c:\windows\system32\drivers\rismc32.sys [2008-9-29 47616]
R3 UltraMonMirror;UltraMonMirror;c:\windows\system32\drivers\UltraMonMirror.sys [2006-9-24 3584]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-7-29 133104]
S2 OpenSSHd;OpenSSH Server;c:\program files\openssh\bin\cygrunsrv.exe [2004-4-18 36864]
S3 awhost32;pcAnywhere Host Service;c:\program files\symantec\pcanywhere\awhost32.exe [2001-11-2 110651]
S3 QCFilterhp;HP USB Composite Device Filter Driver;c:\windows\system32\drivers\qcfilterhp.sys [2009-1-6 5248]
S3 qcusbserhp;HP USB Device for Legacy Serial Communication;c:\windows\system32\drivers\qcusbserhp.sys [2009-1-6 103680]
S3 QDLService;Qualcomm Gobi Download Service;c:\qualcomm\qdlservice\QDLService.exe [2008-6-9 345336]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-4 14336]
S4 AW_HOST;AW_HOST;c:\windows\system32\drivers\AW_HOST5.sys [2001-10-22 31192]

=============== Created Last 30 ================

2010-05-25 14:11:29 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys
2010-05-25 14:10:49 0 d-----w- c:\docume~1\alluse~1\applic~1\Hitman Pro
2010-05-25 14:10:43 0 d-----w- c:\program files\Hitman Pro 3.5
2010-05-21 19:38:51 56 ---ha-w- c:\windows\system32\ezsidmv.dat
2010-05-21 19:26:24 0 d-----r- c:\program files\Skype
2010-05-20 20:30:28 33280 ------w- c:\windows\system32\dllcache\csrsrv.dll
2010-05-20 20:30:26 100864 ------w- c:\windows\system32\dllcache\6to4svc.dll
2010-05-20 20:30:24 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-05-20 20:30:21 177664 ------w- c:\windows\system32\dllcache\wintrust.dll
2010-05-20 20:30:19 28672 ------w- c:\windows\system32\dllcache\msvidc32.dll
2010-05-20 20:30:19 11264 ------w- c:\windows\system32\dllcache\msrle32.dll
2010-05-20 20:30:17 86016 ------w- c:\windows\system32\dllcache\cabview.dll
2010-05-20 20:30:16 343040 ------w- c:\windows\system32\dllcache\mspaint.exe
2010-05-12 14:18:05 3550 ----a-w- c:\documents and settings\ktheisen\.recently-used.xbel
2010-05-11 16:01:36 69616 ----a-w- c:\windows\system32\drivers\MpFilter.sys

==================== Find3M ====================

2010-05-26 22:25:25 20008 ----a-w- c:\windows\system32\drivers\CDProbe.SYS
2010-05-26 22:25:03 17920 ----a-w- c:\windows\system32\rpcnetp.exe
2010-05-26 22:25:01 56680 ----a-w- c:\windows\system32\rpcnet.dll
2010-05-24 13:35:12 17920 ----a-w- c:\windows\system32\rpcnetp.dll
2010-05-06 15:36:38 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-04-29 20:39:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 20:39:26 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-15 19:47:14 2892 ----a-w- c:\windows\system32\audcon.sys
2010-03-24 02:59:18 204800 ----a-w- c:\windows\system32\AvTrapConnectionHolderSvr.exe
2010-03-21 19:13:05 499712 ----a-w- c:\windows\system32\msvcp71.dll
2010-03-10 13:18:21 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2010-03-10 13:18:20 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\dllcache\vbscript.dll

============= FINISH: 17:36:26.78 ===============

Attached Files



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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Munich,Germany
  • Local time:12:13 PM

Posted 28 May 2010 - 06:57 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 heartkore

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Posted 31 May 2010 - 09:46 AM

As previously stated, I was unable to get a GMER report completed in safe or normal mode. The DDS report is attached.

#4 schrauber

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Posted 01 June 2010 - 03:25 PM

Hello, heartkore
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 4-5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.



Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#5 schrauber

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Posted 05 June 2010 - 03:29 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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