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Hijack this log- Please diagnose


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6 replies to this topic

#1 edythbunker

edythbunker

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Posted 01 October 2004 - 10:59 PM

Logfile of HijackThis v1.97.7
Scan saved at 11:33:43 PM, on 10/1/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\System32\SahAgent.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\WDBtnMgr.exe
C:\Program Files\WDC\CR\SetIcon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\idisplb.exe
C:\Program Files\iMesh\Client\iMeshClient.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Marcos Baeza\Desktop\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [SAUpdate] "C:\Program Files\Comcast\BBClient\Programs\SAUpdate.exe"
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [SetIcon] \Program Files\WDC\CR\SetIcon.exe
O4 - HKLM\..\Run: [idisplb] C:\WINDOWS\System32\idisplb.exe
O4 - HKCU\..\Run: [BackupNotify] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKLM\..\RunOnce: [SpyBotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Help (HKCU)
O9 - Extra button: Support (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://active.macromedia.com/director/cabs/sw.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2070af3b183ecd...ip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/...7968.7225925926
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab

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#2 penmore

penmore

    Malware Sniffer


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  • Location:West Coast of Scotland
  • Local time:10:19 PM

Posted 02 October 2004 - 02:05 AM

Hi edythbunker,

I will take a look at your log and get back to you soon.
Whilst I'm doing that you need to action a couple of things.

You are using an outdated version of hijackthis. Please download the newer version.
Download HijackThis from: HijackThis Download Site

You are not running HijackThis from its own folder. When run from an alternative location, the backups HijackThis makes may accidentally get deleted, so please put HijackThis into a permanent folder.
Full instructions on how to do this can be found here:Detailed Explanation
Brief instructions to create a permanent folder are:
  • Click My Computer, then C:\
  • In the menu bar, File->New->Folder.
  • That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis".
  • Now you have C:\HJT\ folder.
  • Put your HijackThis.exe there.
Please run the new version and post a fresh log here.

Edited by penmore, 02 October 2004 - 02:26 AM.


#3 edythbunker

edythbunker
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  • Local time:04:19 PM

Posted 02 October 2004 - 08:26 AM

Hello Penmore-
Here is the new log from the up to date hijackthis app:

Logfile of HijackThis v1.98.2
Scan saved at 9:23:54 AM, on 10/2/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\System32\SahAgent.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\WDBtnMgr.exe
C:\Program Files\WDC\CR\SetIcon.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iMesh\Client\iMeshClient.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\cfgnt5i.exe
C:\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [SAUpdate] "C:\Program Files\Comcast\BBClient\Programs\SAUpdate.exe"
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [SetIcon] \Program Files\WDC\CR\SetIcon.exe
O4 - HKLM\..\Run: [cfgnt5i] C:\WINDOWS\System32\cfgnt5i.exe
O4 - HKLM\..\RunOnce: [SpyBotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [BackupNotify] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: ComcastHSI - {051487FF-8EFF-4AB6-A13C-FB66F2C41E5C} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {74CCF3B0-8075-4255-ABEA-A83D3DD6FB71} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {89482C05-D1FB-404C-A2C8-1B895EBFF086} - http://www.comcastsupport.com (file missing) (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\ua_lsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2070af3b183ecd...ip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab


Thank you for looking at this! :thumbsup:

Edited by edythbunker, 02 October 2004 - 08:27 AM.


#4 penmore

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Posted 02 October 2004 - 04:11 PM

Hello edythbunker,

You have a number of malware infections so please action the following steps in the order
they are given. If it helps you follow the steps whilst you are doing them then please printout
these instructions.

:bike: Please download LSP-Fix from the following link. LSP-Fix Download Link
  • Open LSPFix
  • Check I know what I'm doing.
  • Select all listed entries for lsp.dll
  • Click the right-pointing arrow.
  • Click Finished
:trumpet: Please go to Add/Remove Programs thru Control Panel and uninstall:
  • ComcastSUPPORT
  • ShopAtHomeSelect
  • Viewpoint Manager
:flowers: Run HijackThisClick on the Scan button and when complete
Put a check beside all of the items listed below:O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - (no file)
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [SAHAgent] C:\WINDOWS\System32\SahAgent.exe
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
This is installed when RealOne is installed and is an application updater. Once installed it runs independently of RealOne Player, and it can be removed, Also you will manually have to disable this Here’s how:
Start RealOne Player and click on Tools then Preferences.
Select Automatic services in the Categories pane.
Then uncheck all options and then click OK.
You can manually update RealOne Player after removal.

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [cfgnt5i] C:\WINDOWS\System32\cfgnt5i.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
Resource hog that launches common MS Office components to help speed up the launch of Office programs. There are doubts that there is any difference with it loaded.
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2070af3b183ecd...ip/RdxIE601.cab

Close all open Explorer windows and browsers
Click on the "Fix Checked" button
When complete and all files removed, close the application.
[/list]:) Please make sure that you can view all hidden files.Instructions on how to do this can be found here:How to see hidden files in Windows
:cool: Please delete the following files or folders (delete item in bold).
  • Please do not be concerned if any of the items are not found as they may have been automatically removed
    by actions I had you take earlier in the cleaning process.
  • C:\WINDOWS\alchem.exe >>> File
  • C:\Program Files\Viewpoint >>> Folder
  • C:\WINDOWS\System32\idisplb.exe >>> File Only
:inlove: Can you advise if you have been suffering with an unusual number of popups, also,
:thumbsup: Run HijackThis and post a new log here.

#5 Papakid

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Posted 02 October 2004 - 05:39 PM

Hi edythbunker,

Penmore missed one item. When you're in safe mode deleting files, look for and delete this one if found:

C:\WINDOWS\System32\cfgnt5i.exe

The thing about people

is they change

when they walk away.--Mipso


#6 edythbunker

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Posted 03 October 2004 - 11:44 AM

Thanks to you both. I went ahead and made the fixes and deletions however I didn't delete the 04-Global Startup file because mine was labeled 10 as opposed to the one you listed as a 9.
Should I deleted it anyway?
(I don't have an unusual amount of pop-ups. I use Mozilla Firefox and I think it's blocking them so I wouldn't see them if I am)

Here is the new log:

Logfile of HijackThis v1.98.2
Scan saved at 12:29:37 PM, on 10/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\System32\WDBtnMgr.exe
C:\Program Files\WDC\CR\SetIcon.exe
C:\WINDOWS\System32\sp10u.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpdtlk02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [SAClient] "C:\Program Files\Comcast\BBClient\Programs\RegCon.exe" /admincheck
O4 - HKLM\..\Run: [SAUpdate] "C:\Program Files\Comcast\BBClient\Programs\SAUpdate.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [SetIcon] \Program Files\WDC\CR\SetIcon.exe
O4 - HKLM\..\Run: [sp10u] C:\WINDOWS\System32\sp10u.exe
O4 - HKCU\..\Run: [BackupNotify] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: ComcastHSI - {051487FF-8EFF-4AB6-A13C-FB66F2C41E5C} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {74CCF3B0-8075-4255-ABEA-A83D3DD6FB71} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {89482C05-D1FB-404C-A2C8-1B895EBFF086} - http://www.comcastsupport.com (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/200312...meInstaller.exe
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab

#7 penmore

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Posted 04 October 2004 - 02:08 PM

Hello edythbunker,

Things are looking much improved. However, I would like to check for the presence of VX2 and there
are still a couple more items that need to be fixed. Please do the following:

:inlove: Download VX2Finder from this link: http://www.downloads.subratam.org/VX2Finder.exe
_____Run Vx2Finder and click on the Click to find VX2.BetterInternet button.
_____Click the Make Log button.
_____Save the log some place convenient like My Documents. When the process is over you'll need to include
_____the contents of the log in your next reply here.

:flowers: Run HijackThis
_____Click on the Scan button and when complete
_____Put a check beside all of the items listed below
_________O4 - HKLM\..\Run: [sp10u] C:\WINDOWS\System32\sp10u.exe
_________O9 - Extra button: Support - {89482C05-D1FB-404C-A2C8-1B895EBFF086} -
_________http://www.comcastsupport.com (file missing) (HKCU)

_____Close all open Explorer windows and browsers
_____Click on the "Fix Checked" button
_____When complete and all files removed, close the application

:thumbsup: Reboot your computer into Safe Mode.
_________Make sure you can see hidden files and folders.
_________Please delete the following files or folders (delete item in bold).
__________________C:\WINDOWS\System32\sp10u.exe >>> File Only

:trumpet: Reboot your machine, run HijackThis and post a new log here together with the VX2Finder log.




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