Hello and welcome ..First run TFC by OT
Please download TFC
by Old Timer and save it to your desktop. alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe
to run it. If you are using Vista, right-click on the file and choose Run As Administrator
Click the Start
button to begin the cleaning process and let it run uninterrupted to completion. Important!
If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Now Run TDDS Killer Please read carefully and follow these steps.
Rerun MBAM (MalwareBytes) like this:
- Download TDSSKiller and save it to your Desktop.
- Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
- Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)
"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v
- If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
- It may ask you to reboot the computer to complete the process. Allow it to do so.
- When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.
Open MBAM in normal mode and click Update
tab, select Check for Updates
scan and scan (normal mode).
After scan click Remove Selected
, Post new scan log
into normal mode.