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Infected due to acceptance of Rogue Anti-Virus Software


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#1 Mary Rose Anderson

Mary Rose Anderson

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Posted 26 May 2010 - 03:54 PM

My operating system is Windows XP Home and Professional.

I accessed the wireless internet wirelessly, using Verizon's wireless.

I got a message on my computer stating that I was being infected and asking me if I wanted some free software to remove it. I clicked Yes. Then it said the infected files were too bad and I needed to purchase a program, to which I declined. Then soft porn started popping up on the computer.

After the porn evolved into hardcore porn, I tried three different times to shut the computer off. Finally it shut down.

Now when I returned to the computer, it will turn on and that rogue offer to sell me software is still there, but I cannot log on wirelessly anymore as I keep getting the message that my Verizon Access software is infected.

I am sending this message from a computer at the public library where I can recieve email at removed to protect from spambots i AM AFRAID TO TURN MY COMPUTER BACK ON BECAUSE i AM AFRAID IT WILL MAKE THE PROBLEM WORSE. Please send me an email to tell me what to do next. I will be checking my email at the public library for your messages. If you are willing to call me, please do so. I live in the Removed and my telephone number is removed to protect member.


Thank you very much,

Mary Rose Anderson

Edited by Orange Blossom, 26 May 2010 - 04:14 PM.
Removed personal information. ~ OB


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#2 boopme

boopme

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Posted 26 May 2010 - 08:30 PM

Hello and welcome Mary Rose. I n the future you should not post email or home addresses,telephone numbers etc.... on forums. There are many automatic tools roving the web (Bots)searhing for just those things to harvest and send you Spam.

I think you have one of these type of infections "Rouge Malware"
Please follow our Removal Guide here Remove Data Protection (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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