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can't renew IP address after removal of spyware


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#1 BBelly10

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Posted 26 May 2010 - 03:22 PM

YEsterday afternoon i contracted Antivirus soft, which happened to me once about a year ago as well. After following the removal instructions from this bulletin board on it, i could not reaccess the internet unfortunately. I keep getting the "cannot renew IP address" error when i try to repair my wireless connection. tried connecting with an ethernet cable to my router but still no success. took it to the geek squad and they confirmed that i don't have any viruses or malware, but seem to now be missing a windows file for the browsing. they were able to connect wirelessly in safe mode, but not with a regular startup. How should i go about fixing this?

your help is greatly appreciated-

evan

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#2 boopme

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Posted 26 May 2010 - 09:39 PM

Hello give these a shot.

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
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