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Shutdown button disappears and networks fails to load on startup


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9 replies to this topic

#1 4gent_Or4nge

4gent_Or4nge

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Posted 26 May 2010 - 03:14 PM

Hi all. I am trying to fix my dad's computer that has a curious problem.

When the computer boots up, the network fails to load, Norton's anti-virus fails to load, the windows gui is very very sluggish (many times locking up all together when any icons are double clicked), and the shutdown/reboot options are no longer displayed under the start menu. Additionally, ctrl+alt+del fails to open a task manager.

When the computer is in this state it is almost completely unresponsive to any input.

I have managed to get the computer operating normally by booting into safe mode and either choosing the "load last known good configuration" option or using the system restore. (I have used both these options because neither works consistently, often requiring multiple attempts to achieve a good boot). I have discovered no particular pattern, nor been able to identify any particular restore point that works or doesn't work.

My current solution has been to simply not shut down or reboot the computer after I've succeed into getting it to work, however I would like to solve the underlying problem that is causes this.

I have tried numerous things, including windows updates, reloading restore points, using Spybot S&D, updating and running a virus scan, all to no avail. I have yet to use HiJack this, so I went ahead and downloaded it and ran the scan, but I could use some help deciphering the results. (Note that I currently have the computer operating normally, but that wouldn't be the case if I were to shutdown or reboot).


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:25:51 PM, on 5/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\WINDOWS\system32\ctfmon.exe
C:\QUICKENW\QWDLLS.EXE
C:\WINDOWS\system32\srvany.exe
C:\WINDOWS\System32\svchost.exe
C:\pvsw\bin\w3dbsmgr.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Java\jre6\bin\javaws.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\Program Files\Java\jre6\bin\javaws.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\IPSBHO.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
O23 - Service: Pervasive.SQL Workgroup Engine - Unknown owner - C:\WINDOWS\system32\srvany.exe

--
End of file - 6661 bytes



thanks in advance for any help!!

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#2 schrauber

schrauber

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Posted 28 May 2010 - 06:53 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 4gent_Or4nge

4gent_Or4nge
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Posted 01 June 2010 - 12:07 PM

Hi, and thanks for the reply. I have downloaded the recommended software and ran the scans. Here are the results of the DDS scan (GMER scan to follow in next post).


DDS (Ver_10-03-17.01) - NTFSx86
Run by Stan at 13:02:35.53 on Tue 06/01/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.63 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\srvany.exe
C:\pvsw\bin\w3dbsmgr.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\WINDOWS\system32\ctfmon.exe
C:\QUICKENW\QWDLLS.EXE
C:\Program Files\Brownie\brpjp04a.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Documents and Settings\Stan\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\norton antivirus\engine\16.8.0.41\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [CTSyncU.exe] "c:\program files\creative\sync manager unicode\CTSyncU.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
mRun: [NeroCheck] c:\windows\system32\\NeroCheck.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [BrStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\billmi~1.lnk - c:\quickenw\BILLMIND.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\quickenw\QWDLLS.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F}
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} - hxxp://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37951.7148032407
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs//flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\stan\applic~1\mozilla\firefox\profiles\eg6zpf7n.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\stan\application data\mozilla\firefox\profiles\eg6zpf7n.default\extensions\firefox@tvunetworks.com\plugins\npTVUAx.dll
FF - plugin: c:\documents and settings\stan\application data\mozilla\firefox\profiles\eg6zpf7n.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npRACtrl.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}(2)

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1008000.029\SymEFA.sys [2010-1-27 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1008000.029\BHDrvx86.sys [2010-1-27 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1008000.029\cchpx86.sys [2010-1-27 482432]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100520.001\IDSXpx86.sys [2009-10-28 329592]
R2 mrtRate;mrtRate;c:\windows\system32\drivers\MrtRate.sys [2003-11-29 34916]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\norton antivirus\norton antivirus\engine\16.8.0.41\ccSvcHst.exe [2010-1-27 117640]
R2 Pervasive.SQL Workgroup Engine;Pervasive.SQL Workgroup Engine;c:\windows\system32\srvany.exe [2008-1-4 8192]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-31 102448]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100531.003\naveng.sys [2010-5-31 85552]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20100531.003\navex15.sys [2010-5-31 1347504]
S3 SetupNTGLM7X;SetupNTGLM7X;\??\d:\ntglm7x.sys --> d:\NTGLM7X.sys [?]

=============== Created Last 30 ================

2010-06-01 16:50:25 0 d-----w- c:\windows\system32\wbem\Repository
2010-05-26 19:18:53 430 --sha-r- c:\documents and settings\stan\ntuser.pol
2010-05-26 19:17:57 0 d--h--w- c:\windows\system32\GroupPolicy
2010-05-08 17:24:43 0 d-----r- c:\docume~1\stan\applic~1\Brother
2010-05-07 18:39:13 141 ----a-w- c:\windows\BRVIDEO.INI
2010-05-07 18:39:13 0 ----a-w- c:\windows\brmx2001.ini
2010-05-07 18:38:37 426 ----a-w- c:\windows\BRWMARK.INI
2010-05-07 18:38:37 0 d-----w- c:\docume~1\alluse~1\applic~1\Brother
2010-05-07 18:38:24 24223 ----a-w- c:\windows\system32\BRLM03A.DLL
2010-05-07 18:38:21 19537 ------w- c:\windows\system32\drivers\BRPAR.SYS
2010-05-07 18:38:20 31244 ----a-w- c:\windows\HL-5370DW.INI
2010-05-07 18:38:20 176128 ----a-w- c:\windows\system32\BROSNMP.DLL
2010-05-07 18:38:18 192512 ------w- c:\windows\system32\Pdrvinst.dll
2010-05-07 18:38:02 316 ----a-w- c:\windows\Brownie.ini
2010-05-07 16:15:02 552 ----a-w- c:\windows\system32\d3d8caps.dat

==================== Find3M ====================

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2008-01-04 19:14:16 772 ----a-w- c:\program files\DeaInstall.log
2001-11-23 04:08:20 712704 ----a-w- c:\windows\inf\other\AUDIO3D.DLL
2008-10-07 16:32:00 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008100720081008\index.dat

============= FINISH: 13:03:54.08 ===============

Attached Files



#4 4gent_Or4nge

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Posted 01 June 2010 - 01:44 PM

Using a different computer to post here...

I am as of yet unable to complete the GMER scan. Ive tried a few times and it has in fact made my problem worse.

The scan locks the computer up after about 10-15 minutes, forcing a reboot.

Additionally, since trying to run the GMER scan I am now unable to get a good boot off of system restore.

My last attempt to do a system restore finally brought the desktop back, but it is now in the process of trying to load the desktop icons, etc. (going on about 20 minutes now of loading).

Will report more when I learn more. Hopefully the two logs I have provided so far may shed some light on my problem (??).



#5 schrauber

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Posted 03 June 2010 - 12:07 PM

Hi,

Please reboot, hit F8 and choose

Last Known Good Configuration

Can you boot now normally?
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#6 4gent_Or4nge

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Posted 05 June 2010 - 10:11 AM

No, using "last known good config" doesn't work sad.gif

There was one point when I could use either "last known good config" or system restore to get a clean boot, but now neither of those options work. (they work in that I can boot to the desktop, however not everything loads properly, as per my original post).

Today I am going to clean out the interior of the machine. I am suspecting I may have a hardware issue (?)

I have noticed something else that I didn't mention before - although I suspected that the network was failing to load (due to the absence of any network icons in the system tray) the network IS loading, as I am able to get online - however the antivirus is NOT loading (norton's).

#7 schrauber

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Posted 07 June 2010 - 02:26 PM

Hi,


Please download OTLPE (filesize 120,9 MB)
  • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
  • Double-click on the OTLPE icon.
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards,
schrauber

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#8 4gent_Or4nge

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Posted 10 June 2010 - 01:23 PM

Hi guys, thanks for the tips so far, but I seem to have solved the issue.

Although I cannot be certain, it seems my problem was related to Norton's Antivirus.

In case anyone else were to experience the same or similar problem this is what I did to correct it:

1. In Safe Mode w/Networking I used Add/Remove programs to uninstall NAV
2. I downloaded and used NAVs removal tool to complete the removal
3. I downloaded and reinstalled a fresh copy of NAV
4. Since I was unable to rebooot normally (as no reboot or shut down options existed on the start menu) I logged the user off. (this took quite some time to finish, a good 15-20 minutes or so)
5. When the Windows log-in screen appeared I was (finally!) given a shutdown/reboot option
6. I rebooted the computer from the log-in screen. When windows rebooted I was presented with a "Windows has recovered from a serious error" message.

The error report I sent Microsoft indicated a hardware or software driver problem that it was unable to identify (my guess - Norton's).

As of now the computer is working normally. I am able to shutdown and reboot with no issues.


[Ironic sidenote: my dad got tired of waiting for a fix and bought a new computer from Dell. His was a 4-5 years old and he wanted a new one anyway. It arrived yesterday - the day I fixed his old computer. LOL]

Thanks again for the help. smile.gif




#9 schrauber

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Posted 12 June 2010 - 02:06 AM

Thanks for letting me know smile.gif
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#10 schrauber

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Posted 15 June 2010 - 11:06 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
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