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Cannot create GMER log, PC freezes when GMER.exe is run


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#1 OpR8R

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Posted 26 May 2010 - 04:17 AM

Hola,

I am/was working my way down the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help thread preparatory to posting my first help request. Got thru all until I DL'd gmer.exe and opened it. Though the guide speaks in terms of the program simply opening - allowing one to make the 4 specified changes - and not immediately running, this does not happen for me. The program window opens, and resembles the screen shot in the guide, however, it immediately appears to start scanning, and then my PC locks up. I've deleted and re-DL'd from both DL sites thinking it may have been simply corrupted, no difference. Mouse cursor moves, but no interaction with desktop/taskbar/system tray/etc. icons at all. Cannot open start menu, etc., etc., nada. I does find 5 items and I'd tell you what they are except that the filenames, etc., are all clipped off and I can't expand the columns to read them 'cuz, like I said, everything's locked up at that point. Any help appreciated. Thanks.

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#2 Orange Blossom

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Posted 26 May 2010 - 03:56 PM

Hello,

Don't worry about the GMER log. Please create a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them and the DDS logs. Let them know what happened when you tried to run GMER.


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#3 Orange Blossom

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Posted 29 May 2010 - 02:21 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/320057/believe-i-may-have-alureon-rootkit-tdsskiller-unsuccessful/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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