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Search Result Redirect


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3 replies to this topic

#1 Velkro

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Posted 26 May 2010 - 03:30 AM

Hi There,

I recently discovered my computer is doing some odd things. I am almost certain that I am infected, but I am having trouble removing the virus/spyware from my computer. Here is what is going on:

After performing a Google search using the search bar in Firefox I noticed that when I clicked on a search result, I would be sent to a different page. I immediately picked up on this and ran a scan on Malwarebytes' Anti-Malware which produced 3 results. All three results were listed as "Rootkit.TDSS.Gen".

After I rebooted the computer, I did another search and I was still being redirected. I then decided to try scanning my system with SuperAntiSpyware and that program brought back 2 results listed as "Trojan.Agent/Gen-Nullo[QE]". After it cleaned them and I rebooted I performed another search and I am still being redirected.

At this point I decided to try a search in Google Chrome to see if I got the same result, but I quickly discovered that My Google Chrome will open but it never loads the start screen or even loads a page when I type in a web address. After seeing this I decided to check Internet Explorer. Internet Explorer does open up and loads my start page, but it will not let me go to Windows Update. I tried performing a Bing search on Internet Explorer and discovered that my search results redirect as well.

System & Application Info:
My operating system is Windows Windows XP Professional SP3
Firefox version 3.6.3
Google Chrome version 4.1.249.1064
Internet Explorer version 8.0.6001.18702
Malwarebytes' Anti-Malware version 1.46 (database was updated prior to the scan)
SuperAntiSpyware version 4.38.1004 (definitions updated prior to scan)

Thank you for your time. I look forward to a response.

BC AdBot (Login to Remove)

 


#2 Orange Blossom

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Posted 26 May 2010 - 03:53 PM

Hello,

Rootkits require specialized tools to remove. Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Velkro

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Posted 27 May 2010 - 03:11 PM

Thank you. I was able to create the logs, so I will be posting them to the appropriate forum. :thumbsup:

#4 Budapest

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Posted 27 May 2010 - 05:43 PM

http://www.bleepingcomputer.com/forums/t/319698/rootkittdssgen-search-result-redirect/

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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