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very slow internet conection


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9 replies to this topic

#1 Teisei

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Posted 25 May 2010 - 04:31 PM

the network utilization goes from around 0.15% for 2 seconds to 0% for 1 second and back up and down at the same rate over an over.
link speed is a constant 100Mbps wired connection.
*this is while loading... i know that when not loading it should be at 0%.*

computer:
dell inspiron 530s (factory-no upgrades that i know of)
windows vista basic 32-bit OS
pentium dual core E5200 @2.50GHz 2.50 GHz
3GB ram

computer protection:
avast
windows firewall
windows defender
Malwarebytes' Anti-Malware
auto-matic update is on (i tell people to turn this off but some people don't listen)

network adapters:
Intel 82562V-2 10/100 network connection
microsoft 6to4 adapter (says there is a problem with the driver, but says the drivers are up to date)

modem:
Scientific Atlanta DPC2100R2

things i think might be the problem:
the provider (i just moved here and don't know any thing about them... but they are fiber-optic cable)
the modem (the modem has been switched with a new one... so unlikely that it has the same problem 2 times in a row.. but possible)
computers compatibility with the modem (vista isn't known for being compatible with much any thing)
the driver (i have tried a few drivers but not all of them)
computer protection (i have turned them off but haven't uninstalled them)

things i have tried:
un-pluging and re-seting the modem
ipconfig/release - ipconfig/renew
i have tried using older drivers for the network adapters with the same results.
changed link speed from automatic to 100 Mbps FULL Duplex
changed all the power save settings to not power save and not to slow down during standby
turn off all protection at start up. (had to stop service avast)
if i change the card settings some times it will take about 30 seconds before it will start bouncing back up and down again.
if i am CMD ping/t it will go above 1% network utilization.

things the cox tech did: (before i moved here)
replaced the modem (no change)
tested the cables and connection


notes:
tracert (results show missing patches and unreachable patches)
ping/t shows 6% - 10% loss over 1 hour (during the time that it is at 0% it some times still pings)

ipconfig/all results:
Host Name . . . . . . . . . . . . : (removed from forum)
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ph.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ph.cox.net
Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection
Physical Address. . . . . . . . . : (removed from forum)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : (removed from forum)(Preferred)
IPv4 Address. . . . . . . . . . . : (removed from forum)(Preferred)
Subnet Mask . . . . . . . . . . . : (removed from forum)
Lease Obtained. . . . . . . . . . : (removed from forum), 2010 3:36:54 PM
Lease Expires . . . . . . . . . . : (removed from forum), 2010 3:37:00 PM
Default Gateway . . . . . . . . . : (removed from forum)
DHCP Server . . . . . . . . . . . : (removed from forum)
DHCPv6 IAID . . . . . . . . . . . : (removed from forum)
DHCPv6 Client DUID. . . . . . . . :(removed from forum)

DNS Servers . . . . . . . . . . . : (removed from forum)
(removed from forum)
(removed from forum)
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : (removed from forum)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : (removed from forum)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : (removed from forum)(Preferred)
Link-local IPv6 Address . . . . . : (removed from forum)(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : (removed from forum)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


i just added a SS of the taskman:
(a little higher % then normal but should still not 0 out since i am downloading at the time of the SS)

i set the speed to high and set it to show upload and download bars instead of the over all one.
download = yellow
upload = red
over all = green (not shown-the over all just displays the % of what ever one is highest at that time)

even if i could get it to stay at a study 0.15% that would be a lot better then going to 0% and Dis-connecting all the time.

Edited by Teisei, 25 May 2010 - 08:45 PM.


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#2 Teisei

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Posted 26 May 2010 - 03:35 PM

~never mind i found links to them in a forum~
but i had a problem with the root kit:
http://www.bleepingcomputer.com/forums/t/319468/memory-dump/

*i did download the windows fix it beta thing and that got ride of the "microsoft 6to4 adapter" problem... but didn't really do much els*

any more ideas would be nice also... i would like to be able to fill out job aps online with this thing.
*this will probably be the only computer here until i get a job and have the money to pay for one of my computers to be mailed to me*

Edited by hamluis, 27 May 2010 - 06:58 PM.
Edited to make link work ~ Hamluis.


#3 hamluis

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Posted 27 May 2010 - 07:02 PM

If you think you have a rootkit problem...you need to post such in a BC malware forum.

Your statement that you had problems running GMER...well, IMO, that wasn't extraordinarily enlightening since may users run software all the time to see what it does, to see if they want to use it in the future, etc.

If you have any idea that you have a malware problem...I suggest that you post in the appropriate BC malware forum.

Louis

#4 Teisei

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Posted 27 May 2010 - 11:19 PM

i personally think that it is a Vista problem... that is why i posted here... but some one suggested i try a combofix and rootkit... so i tried.

#5 Teisei

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Posted 01 June 2010 - 11:47 AM

ok found the problem...

there was a thing plugged in an outlet that i am assuming was suppose to be boosting the signal... got rid of that but now i can't configure my network card. O.o
so guess i will open a new thread on that.

#6 cryptodan

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Posted 03 June 2010 - 05:15 PM

What are you supposed to be getting foe downloads from your ISP?

If you keep getting disconnected, the first thing I would try would be a new network cable if you are using Ethernet RJ45? I would also call your ISP to see if there are any issues with your cable or dsl modem.

#7 NirvanaWindsor

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Posted 04 June 2010 - 03:34 AM

In my view, I think it might be caused by some malware in your PC, you may run your malwarebytes and if it doesn't work, you should check some hard ware like the netwire cable or even your model. Do you ever try to link to internet by changing another model?

#8 Teisei

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Posted 09 June 2010 - 01:59 PM

@ cryptodan

im not sure... its not set up under my name so i don't get many answers.
the removing the booster thing helped for about half an hour.... and i have checked the connection to the modem.
*all my computer stuff is in another state so i am very limited on checking hardware*

but seems to me that it is the cabling leading to the house... so i have been trying to get them to take a look at it... and they keep running me threw hoops... they are planing on replacing the modem again today. >.>
and if that doesn't work then the next step is checking the cabling to the house.

@ Nirvana Windsor

i don't think that it is malware... this comp has a bunch of removal software on it that he runs every time a page doesn't load... some one convinced him that it fixes the problem. >.>

#9 cryptodan

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Posted 09 June 2010 - 02:08 PM

@ cryptodan

im not sure... its not set up under my name so i don't get many answers.
the removing the booster thing helped for about half an hour.... and i have checked the connection to the modem.
*all my computer stuff is in another state so i am very limited on checking hardware*

but seems to me that it is the cabling leading to the house... so i have been trying to get them to take a look at it... and they keep running me threw hoops... they are planing on replacing the modem again today. >.>
and if that doesn't work then the next step is checking the cabling to the house.



What do you get for speedtests from http://www.speedtest.net? Post those and we will go from there.

What do you mean all your computer stuff is at home, and you cannot check hardware?

#10 Teisei

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Posted 21 June 2010 - 01:20 PM

ok i stopped almost every non needed service and it doesn't DC any more...its a little slow online but at least i can DO stuff now.

so untill i get a new computer or one of my computers here then im fine with the net.




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