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DVR reads CDs will not read DVDs


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8 replies to this topic

#1 SlicHic

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Posted 25 May 2010 - 03:48 PM

DVR reads CDs will not read DVDs. I want to load a sw program from a DVD.
When I insert the DVD, light comes on for several seconds then quits. If I try
with the RUN command, it responds with “Please insert disc.”

System is Dell Precision PWS690 3GB RAM purchased in 2006. DVR never
worked. I gave up on Dell after they operated it remotely and told me it works fine.

OS is XP professional (not 64 bit) Service Pack 3

There is a plain vanilla CD and the DVR device
Drivers for the two devices are identical. Is this normal?

cdrom.sys
GEARAspiWDM.sys
imapi.sys
redbook.sys
storprop.dll
DLACDBHM.SYS
DRUMCDB.SYS
PxHelp.sys

There are several audio and video codecs.

If there is a decoder, I don’t know where it is. Should Dell have provided this
with the system? If this is what I need, where can I get it? Will there be
compatibility issues?
Thanks for reading and bless you if you have an answer.

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#2 hamluis

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Posted 25 May 2010 - 04:57 PM

"Decoders" are codecs.

Try installing K-lite Codec Pack, Full.

Louis

#3 SlicHic

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Posted 27 May 2010 - 02:12 PM

hamluis

Thank you for your suggestion.

My goal is simple. I want to load the Fritz software version 11 which is on a DVD.

Following your suggestion, I downloaded the full K-lite package. Then restarted. The results are the same.

Is there an installation required. My vision is not very good and I sometimes miss directions.

I guess my only try now is to purchase an external drive and use what ever software that
comes with the drive.

Sincerely, SlicHic

#4 keyboardNinja

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Posted 27 May 2010 - 02:26 PM

A DVR to me is a piece of hardware that can record TV shows to a hard disk drive.

Do you have a PC-based digital video recorder?

If you're referring to an optical drive, not all optical drives can read DVD's. If they were made only for CD's, then DVD's won't work. See here: http://en.wikipedia.org/wiki/Optical_disc_...e#Compatibility
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#5 hamluis

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Posted 27 May 2010 - 04:25 PM

When I look at the specs for that workstation...there's no mention of a native optical drive.

KeyboardNinja is correct...we need to find out exactly what type of hardware you are referring to as a first step :thumbsup:.

Louis

#6 SlicHic

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Posted 27 May 2010 - 08:32 PM

Guys, your willingness to help is fantastic

The drive is HL-DT-ST DVD+-GWA4164B

I went to the Dell site to update the drivers for the DVR

I also cleared the Upperfilters and Lowerfilters using REGEDIT

The CD drive is TSST corp CD-RW TS-H292C

What else can I tell you?


Thanks for the assistance again

Slic

#7 hamluis

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Posted 27 May 2010 - 09:33 PM

Well...that DVD drive...has what seems are an awful lot of complaints from Dell users.

To me, that would mean that I would consider replacing it.

...and it appears to me that it might be 3 years old, which may also contribute to my considerations. Some optical drives last forever, some don't. I don't expect one to last more than two years, myself.

To answer your question...yes, it is normal for all optical drives to use the same driver :thumbsup:. This driver is supplied by Windows, not the system manufacturer.

Have you tried cleaning the optical drives...with one of those cleaner disks available anywhere that sells CDs/DVDs? It's possible that the lens is dirty and thus cannot read the disk properly.

Does the drive read any disks properly...XP install CD, music CD, video DVD?

You have ensured that the DVD itself is clean, free of debris, etc.?

Louis

#8 SlicHic

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Posted 27 May 2010 - 09:55 PM

The dvr reads music CDs ok. I have tried a DVD with a software program on it
and it does not find it.

The load light comes on for several seconds then the DVR quits.
If I try to load with the Run command it sez insert a disc while the disc is in the dvr.

If I try to load the same DVD on a portable player, it finds the software.

I have tried a movie DVD and it fails in the same way. The
movie does play on the portable player.

Thanks for staying with me.

Slic

#9 Platypus

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Posted 28 May 2010 - 04:56 AM

To me it sounds likely that the DVD reading section of the laser has failed.

A useful test is to set the DVD drive as the first boot device in the BIOS setup or choose it from an F-key if that option shows on the boot screen, and try to boot from a bootable DVD like Vista/Win7 or a Linux Live DVD.

If the drive can't read a DVD to boot from (after laser lens cleaning), it's faulty and needs to be replaced.

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