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Windows update wont work


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#1 tth

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Posted 25 May 2010 - 02:23 PM

Help please, I've been having some issues with my computer and its driving me nuts. It all started when I got a virus/malware. It was a antivirus scam called "Security Essentials 2010". I removed it with the help of this website "myantispyware". After the removal, I had some problems with my computer.

When I tried to hibernate my computer, nothing happens. A screen shows up saying "preparing to hibernate" and then after a few seconds, it returns back to my window and does not hibrnate. Is this a virus?

Please help me. Any help would be very much appreciated. Thank you very much!

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#2 tth

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Posted 25 May 2010 - 02:27 PM

Hi, I just post a few minutes ago. My second problem after the removal of "Security Essentials 2010" is that some of my google searches has been redirected to another site. I would have to go back and click on the link several times before I actually get to the site I wanted. Thanks for any help.

#3 tth

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Posted 25 May 2010 - 02:31 PM

Hi, my last problem after the removal of "Security Essentials 2010" is that when I go to windows update in IE7, a page saying "internet explorer cannot display the webpage" shows up. I can't even update windows. Please help me. Thanks a lot for any help.

#4 boopme

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Posted 25 May 2010 - 03:46 PM

Since this is the same Computer,I have combined all your topics so that 10 people aren't telling you what to do.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 tth

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Posted 25 May 2010 - 07:07 PM

Thanks for the very quick reply. After the removal process, I had a message saying "Certain items could not be removed". Below is the report log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4143

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

25/05/2010 8:01:34 PM
mbam-log-2010-05-25 (20-01-34).txt

Scan type: Quick scan
Objects scanned: 150830
Time elapsed: 18 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\itixeqet.dll (Trojan.Hiloti) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\emiho (Trojan.Hiloti) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\itixeqet.dll (Trojan.Hiloti) -> Delete on reboot.
C:\WINDOWS\system32\config\systemprofile\Desktop\Security essentials 2010.lnk (Rogue.Agent) -> Quarantined and deleted successfully.

#6 boopme

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Posted 25 May 2010 - 08:19 PM

Am I wrong in that it meant will remove on Reboot and have you rebooted? If no do that.. We'lll do this next and see where it's at.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 tth

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Posted 25 May 2010 - 10:26 PM

Hi, I ran SAS in Safe Mode and it says there are no threats. Below is the scan log results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/25/2010 at 10:49 PM

Application Version : 4.38.1004

Core Rules Database Version : 4988
Trace Rules Database Version: 2800

Scan type : Complete Scan
Total Scan Time : 00:52:56

Memory items scanned : 267
Memory threats detected : 0
Registry items scanned : 6581
Registry threats detected : 0
File items scanned : 67380
File threats detected : 0

Then I rebooted my computer normally and Rerun MBAM. No malicious items were detected. Below is the new scan log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4144

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

25/05/2010 11:22:35 PM
mbam-log-2010-05-25 (23-22-35).txt

Scan type: Quick scan
Objects scanned: 142875
Time elapsed: 12 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I am now going to reboot my computer and test my pc.

#8 tth

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Posted 25 May 2010 - 11:22 PM

Ok I just tested my PC and I think two problems are now fixed. Yay!! The windows update now works in IE7 and I think my google searches are no longer redirected (that is if I did enough testing). Thank you so much for all your help!

But there is still one problem. My PC will not hibernate. When I click on hibernate, a screen comes up for a few seconds saying "preparing to hibernate" and then it returns back to windows. Nothing happens. Restart, shut down, and standby works fine but not hibernate. Please help me! I hate having to shut down my PC everytime. Thank you in advance.

#9 boopme

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Posted 26 May 2010 - 02:21 PM

Hi ,yes we look good here... That issue can be solved,but you need to ask it in XP. Tell them you got cleaned here so they don't go that route..

when you are done there as all will be good with this machine, then now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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