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Am having trouble removing mywebsearch


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#1 replikant

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Posted 25 May 2010 - 11:15 AM

windows xp

i'm working on a friends computer that had the "Antivirus 2010" virus. I ran rkill, and then malwarebytes to remove it. (in safe mode) I then installed avast and uninstalled avg.

the themes process was stopped as well as the dhcp client service. i restarted them and restarted the computer and they were back to stopped.

so next i ran malwarebytes again and it didn't find anything. so i tried spybot. it found "mywebsearch" and removed it.

the behavior continued.

so i tried "superantispyware". it also found "mywebsearch" and deleted it.

the behavior still continues.

not sure what to do next.

thanks for your help.



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#2 boopme

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Posted 25 May 2010 - 03:49 PM

Hi did you install MBAM while in safe mode. If so Uninstall and reinstall then run in Normal as it's stronger there(the odd one).

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 replikant

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Posted 25 May 2010 - 07:43 PM

I did all that you asked and am at the last step. MBAM is NOT in the task tray. open it and run the scan? or start the steps over?



thanks again for your time.

#4 boopme

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Posted 25 May 2010 - 08:25 PM

Arrgghh.. we will run a deep long scan with Drweb-cureit


Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 replikant

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Posted 25 May 2010 - 11:32 PM

ok the scan is finally done. here is the log:

Process in memory: C:\WINDOWS\system32\svchost.exe:1036;;BackDoor.Tdss.565;Eradicated.;
RegUBP2b-Classic Woods.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
A0217816.reg;C:\System Volume Information\_restore{B884D669-753D-4FA8-BB54-B0628E1C6833}\RP878;Trojan.StartPage.1505;Deleted.;
A0218005.reg;C:\System Volume Information\_restore{B884D669-753D-4FA8-BB54-B0628E1C6833}\RP878;Trojan.StartPage.1505;Deleted.;
A0218074.reg;C:\System Volume Information\_restore{B884D669-753D-4FA8-BB54-B0628E1C6833}\RP878;Trojan.StartPage.1505;Deleted.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;


#6 boopme

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Posted 26 May 2010 - 02:42 PM

Loks like we git a real nasty out that time. So how is it?

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 replikant

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Posted 26 May 2010 - 03:03 PM

the dhcp service is running after a restart now. the themes service still isn't though. runs much faster though, but still won't let me go to the windows update website.

i'm doing stuff around the house, but will try to keep refreshing this page on my computer.

#8 boopme

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Posted 26 May 2010 - 03:14 PM

Oh, can we now run MBAM? If needed try opening another user account and then run it. BUT do A FULL scan.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Edited by boopme, 26 May 2010 - 03:15 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 replikant

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Posted 26 May 2010 - 03:28 PM

it'll run, but doesn't start automatically.

#10 boopme

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Posted 26 May 2010 - 03:32 PM

Well let;s get a log from it. we may be moving to the DDS forum soon.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 replikant

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Posted 26 May 2010 - 03:37 PM

it's scanning now. if it's helpful.... i can go in and start the themes service and it runs fine after i start it.. it just doesn't autostart, even though it's set to automatically.

#12 replikant

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Posted 26 May 2010 - 03:41 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4146

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/26/2010 3:38:01 PM
mbam-log-2010-05-26 (15-38-01).txt

Scan type: Quick scan
Objects scanned: 140876
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


#13 boopme

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Posted 26 May 2010 - 03:50 PM

Well it appears mywebsearch is gone.. We have some things in System restore to get out yet. Now the only issue is MBAM star up?

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 replikant

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Posted 26 May 2010 - 03:58 PM

and the themes service.

#15 boopme

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Posted 26 May 2010 - 04:05 PM

Let's check some files and run SFC

Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista users..The command needs to be run from an elevated Command Prompt.
Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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