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Virus? limited or no local area connection


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#1 dvcoach

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Posted 25 May 2010 - 10:14 AM

I'm not sure whether I have a hardware problem or a virus issue. Since I cannot connect to the network, I'm not sure how to proceed since the instructions assume you have internet access on the potentially infected computer.

I'm getting the following message: Local Area Connection

This connection has limited or no connectivity.

background: so you know how I got here:

In the last couple of days I had google and other searchers starting to get redirected when ever I selected any search results. Malwarebytes and other virus tools didn't find any problems so I just worked around it for the time being by selecting the search by opening in a new window.

This afternoon I needed to transfer some video from my camera via firewire to my computer. However when I finished I was getting the no local Area connectivity message.

so first I tried this after seeing someone with a similar sounding problem:

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Still had connectivity problem

Then I tried a system restore from as far back as it would go (several months ago when the system was working fine) and again have the connectivity problem - hopefully the search issue is gone but I can't test because I have no connection.

So I now I gave up trying to fix it myself and am looking for help.

Thanks in advance

PS - I checked the cable to the computer - the system was nice enough to alert me when I disconnected it
forgot to add I'm running windows xp version 5.1 service pack 3
Dell xps 400 computer

Note: I originally posted this in networking (http://www.bleepingcomputer.com/forums/topic319012.html) but think I should have put in here instead.

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#2 Budapest

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Posted 30 May 2010 - 04:19 PM

Try this scan. You can copy it over from another computer with internet access if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dvcoach

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Posted 02 June 2010 - 09:50 AM

Here you go thanks

Process in memory: C:\WINDOWS\Explorer.EXE:868;;BackDoor.Tdss.565;Eradicated.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Will be cured after restart.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;c:\windows\system32\drivers;BackDoor.Tdss.2459;Cured.;
3 Months Free NetZero.exe;C:\Program Files\Dell\Launcher\files;Trojan.Click.1487;Deleted.;
A0035377.exe;C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP313;Trojan.Click.1487;Deleted.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;
redbook.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.2459;Cured.;

#4 Budapest

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Posted 04 June 2010 - 12:21 AM

Now try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 dvcoach

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Posted 06 June 2010 - 09:41 PM

Thanks.

Ran the program and everything came up clean.

#6 Budapest

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Posted 06 June 2010 - 09:57 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 dvcoach

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Posted 15 June 2010 - 09:51 AM

How's your computer running now?


Computer still seems to be doing fine.

Thanks

#8 Budapest

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Posted 15 June 2010 - 04:08 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java or JS2E entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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