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#1 chuckmoose

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Posted 24 May 2010 - 11:27 PM

Sometimes when starting or using IE or Firefox, a new window pops up and goes to directdr.com and then some other site. Following the instructions here, I have run defrogger, dds, and gmer. I have tried to attach the log files, but when I click the upload button, the "uploading file" message pops up and nothing happens. I let it go for 5 minutes before giving up. Should I copy and paste the logs on my next post?

Edited by Budapest, 25 May 2010 - 01:56 AM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 quietman7

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Posted 25 May 2010 - 08:01 AM

Your topic was moved here because it did not contain the required logs. If someone were to respond while your thread was in that forum to advise you what to do, your topic may have gone overlooked after that. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you or someone else posts another response there will be 1 or more reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

Start a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here and just copy and paste your logs there.
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#3 Orange Blossom

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Posted 25 May 2010 - 08:08 PM

Hello,

In order to provide the malware removal team with more complete information, I have pasted in the information you provided in your initial topic here: http://www.bleepingcomputer.com/forums/topic318335.html into your new topic here: http://www.bleepingcomputer.com/forums/t/319224/directdr-redirect-generic-host-process-for-win32-services-error/

To avoid confusion, I have closed your initial topic.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/319224/directdr-redirect-generic-host-process-for-win32-services-error/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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