* Microsoft will now offer a minimum of 10 years of support (5 years mainstream plus 5 years extended) for Business and Developer Products.
* Self-help online support has been extended from 8 to 10 years.
* The Enhanced Microsoft Support Lifecycle policy took effect on June 1, 2004.
Microsoft has announced an expanded and enhanced product support lifecycle policy. The updated policy will provide customers with a minimum total of 10 years of support (5 years Mainstream and 5 years Extended) for Business and Developer products.
Microsoft’s announcement states: “Advancements in the technology industry have elevated the requirement for expanded and flexible support to meet product migration timelines and to directly address security requirements. The updated Microsoft Support Lifecycle directly addresses these requirements while trying to minimize the chance that future lifecycle adjustments will occur. This update reinforces the commitment that Microsoft makes to build predictable relationships with customers.”
Business and Developer Products:
Support Phase Previous Policy Updated Policy
Mainstream Support 5 years 5 years
Extended Support 2 years 5 years
Self-Help Online Support 8 years or more 10 years or more
There is no change to the retirement plans for NT 4 and Exchange 5.5 - both of which retire as supported products on 31 December 2004 and 31 December 2005 respectively.
For more detailed information: http://support.microsoft.com/default.aspx?pr=lifecycle