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I think my browser has been hijacked


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#1 ZaphodB

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Posted 24 May 2010 - 09:32 PM

I'm not sure how it happened but everytime I click on a Google link the browser gets redirected to an unrelated web page. I can copy the link and paste it into the web browser to get to the correct site but if I try to click the link directly it goes awry. Also, I'm not able to get to the Microsoft support sites. When I try to do a windows update, I get an error message that the site is unavailable and I can't get to download Windows Defender or the malicious software removal program. I've been searching, downloading and running everything I can get my hands on, all to no avail.

Help me BleepingComputer, you're my only hope.


Microsoft Windows XP Professional
5.1.2600 Service Pack 3 Build 2600
IE7

Edited by Orange Blossom, 24 May 2010 - 09:33 PM.
Move to AII as no logs posted. ~ OB


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#2 boopme

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Posted 24 May 2010 - 10:10 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 ZaphodB

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Posted 25 May 2010 - 10:03 AM

Thanks for your help boopme. I actually ran Mbam a few times last week while banging my head against the wall. So today I removed mbam, downloaded and ran ATF Cleaner, then downloaded, installed and ran mbam per your instructions. Here is the copy of the mbam log you asked for.


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4142

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

5/25/2010 10:13:51 AM
mbam-log-2010-05-25 (10-13-51).txt

Scan type: Quick scan
Objects scanned: 124870
Time elapsed: 8 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Brother Bill

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Posted 25 May 2010 - 10:15 AM

Hello ZaphodB,

Have you checked your HOSTS file to see if something there could be causing a redirect? Might be something left over from a previous infection.

#5 ZaphodB

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Posted 25 May 2010 - 12:32 PM

C:\WINDOWS\system32\drivers\etc\hosts is just a single line:

127.0.0.1 localhost


I don't think it's relavent, but there is also an lmhosts file C:\WINDOWS\system32\drivers\etc\lmhosts which looks to be only file comments:

# Copyright © 1993-1999 Microsoft Corp.
#
# This is a sample LMHOSTS file used by the Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to computernames
# (NetBIOS) names. Each entry should be kept on an individual line.
# The IP address should be placed in the first column followed by the
# corresponding computername. The address and the computername
# should be separated by at least one space or tab. The "#" character
# is generally used to denote the start of a comment (see the exceptions
# below).
#
# This file is compatible with Microsoft LAN Manager 2.x TCP/IP lmhosts
# files and offers the following extensions:
#
# #PRE
# #DOM:<domain>
# #INCLUDE <filename>
# #BEGIN_ALTERNATE
# #END_ALTERNATE
# \0xnn (non-printing character support)
#
# Following any entry in the file with the characters "#PRE" will cause
# the entry to be preloaded into the name cache. By default, entries are
# not preloaded, but are parsed only after dynamic name resolution fails.
#
# Following an entry with the "#DOM:<domain>" tag will associate the
# entry with the domain specified by <domain>. This affects how the
# browser and logon services behave in TCP/IP environments. To preload
# the host name associated with #DOM entry, it is necessary to also add a
# #PRE to the line. The <domain> is always preloaded although it will not
# be shown when the name cache is viewed.
#
# Specifying "#INCLUDE <filename>" will force the RFC NetBIOS (NBT)
# software to seek the specified <filename> and parse it as if it were
# local. <filename> is generally a UNC-based name, allowing a
# centralized lmhosts file to be maintained on a server.
# It is ALWAYS necessary to provide a mapping for the IP address of the
# server prior to the #INCLUDE. This mapping must use the #PRE directive.
# In addtion the share "public" in the example below must be in the
# LanManServer list of "NullSessionShares" in order for client machines to
# be able to read the lmhosts file successfully. This key is under
# \machine\system\currentcontrolset\services\lanmanserver\parameters\nullsessionshares
# in the registry. Simply add "public" to the list found there.
#
# The #BEGIN_ and #END_ALTERNATE keywords allow multiple #INCLUDE
# statements to be grouped together. Any single successful include
# will cause the group to succeed.
#
# Finally, non-printing characters can be embedded in mappings by
# first surrounding the NetBIOS name in quotations, then using the
# \0xnn notation to specify a hex value for a non-printing character.
#
# The following example illustrates all of these extensions:
#
# 102.54.94.97 rhino #PRE #DOM:networking #net group's DC
# 102.54.94.102 "appname \0x14" #special app server
# 102.54.94.123 popular #PRE #source server
# 102.54.94.117 localsrv #PRE #needed for the include
#
# #BEGIN_ALTERNATE
# #INCLUDE \\localsrv\public\lmhosts
# #INCLUDE \\rhino\public\lmhosts
# #END_ALTERNATE
#
# In the above example, the "appname" server contains a special
# character in its name, the "popular" and "localsrv" server names are
# preloaded, and the "rhino" server name is specified so it can be used
# to later #INCLUDE a centrally maintained lmhosts file if the "localsrv"
# system is unavailable.
#
# Note that the whole file is parsed including comments on each lookup,
# so keeping the number of comments to a minimum will improve performance.
# Therefore it is not advisable to simply add lmhosts file entries onto the
# end of this file.



BTW, Looks like I might be making progress. I just spent about an hour googling various topics and the links seem to be working fine. I've also been able to go out to the Windows Update site and download updates. PC still seems a little sluggish, but not at all like before.

Also, any sugestions about a good package to keep all this :thumbsup: off my PC?

#6 boopme

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Posted 25 May 2010 - 02:07 PM

So,things are stilll good here?

You should along with Run at least weekly scans with SAS and MBAM after updating.
We did not run SAS yet but here are the instructions. SAS is stronger in safe mode while MBAM is in Normal.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ZaphodB

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Posted 26 May 2010 - 05:18 PM

It's running much better now, Thanks. Here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/26/2010 at 03:27 PM

Application Version : 4.38.1004

Core Rules Database Version : 4990
Trace Rules Database Version: 2802

Scan type : Complete Scan
Total Scan Time : 02:26:08

Memory items scanned : 247
Memory threats detected : 0
Registry items scanned : 4762
Registry threats detected : 0
File items scanned : 57116
File threats detected : 43

Adware.Tracking Cookie
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@apmebf[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media6degrees[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@bluestreak[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@network.realmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adserver.adtechus[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adbrite[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@revsci[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@at.atwola[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@invitemedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@lucidmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@bs.serving-sys[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@imrworldwide[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@dc.tremormedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@oasn04.247realmedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@allbritton.122.2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@content.yieldmanager[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@112.2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@eyewonder[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@interclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@doubleclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@pointroll[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@questionmarket[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@serving-sys[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@statcounter[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@fastclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@pentagonfederalcreditunion.112.2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@cb.adbureau[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@surveymonkey.122.2o7[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@advertising[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@mediaplex[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@collective-media[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.pointroll[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@zedo[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@yieldmanager[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@247realmedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tacoda[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@realmedia[1].txt

#8 boopme

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Posted 26 May 2010 - 08:15 PM

:thumbsup: Looks Good

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 ZaphodB

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Posted 27 May 2010 - 12:01 PM

Hey boopme, thanks for your help in getting my PC doing what I want again. :flowers: I must admit, you’re very impressive for a six year old! :thumbsup:

Per your suggestion I’m going to keep MBAM & SAS and run them weekly (at least). However over the course of the last two weeks I’ve downloaded and run AdAware, Spybot S&D, TeaTimer, Ccleaner, Combofix, ATF Cleaner, and Windows Defender. As you know some of these start on boot-up and stay resident. I’m guessing this is overkill, and some might me conflicting with others. Which would you recommend I keep and which should I un-install and delete?

Also, I noticed in your profile you use Avira AntiVir antivirus software. I just allowed my McAffe subscription lapse (was not really happy with it) and was going to get a comercial product. Are you satisfied with Avira? Do you use any others? Which comercial antivirus do you suggest?

#10 boopme

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Posted 27 May 2010 - 01:54 PM

Hello,I've gotten better since ma tok me off my ba ba. :inlove: nap time is still a hassle tho' :trumpet:

Lose all these
AdAware, Spybot S&D, TeaTimer, Ccleaner, Combofix, ATF Cleaner, ATF Is a monthly or so thing.
You really should not ise ComboFix on your own. Don't use the Reg cleaner in CCleaner.

I use the free Avira (incl. nag screen lol) MNAM, SAS and •Spywareblaster See Malware removal in the BC list here.L@@K,better than teatimer.

Use the Trend Micro remover here... How to remove all traces of your antivirus

Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:

Enjoy your day! :flowers:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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