Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antispyware soft causing problems


  • This topic is locked This topic is locked
6 replies to this topic

#1 soniashannon

soniashannon

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:10:34 AM

Posted 24 May 2010 - 08:45 PM

OS: XP
Web browser: Firefox 3.6
Running at startup: Spybot S&D and Avast


I was browsing the web, I believe I was watching a streaming video when this happened, and suddenly my browser closed and I got a (clearly fraudulent) antivirus window pop-up telling me I was vulnerable. I didn't click on anything; instead, I immediately shut down my computer and rebooted to see if I could run Malwarebytes or Spybot S&D, but when I'd rebooted, every icon I clicked (the aforementioned MWB and Spybot as well as firefox, control panel, everything) I got an error message saying "Application cannot be executed. The file ___.exe is infected. Do you want to activate your antivirus software now?"
I hit no, but this message reappears within moments. Every so often IE opens and goes straight to 'www.porn.com', and occasionally, I get a system alert looking pop-up that says "INFILTRATION ALERT: Your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan - dropper or similar." I figure this is BS also, so I hit 'NO' and it goes away without a fuss. There is a new icon next to my clock for "Antispyware Soft", which appeared when all this started and I'm assuming it's the primary culprit.

I've tried running OTH but after I click it but before it is able to run, that message about OTH.exe being infected pops up and ruins it.

Any help getting rid of this would be very much appreciated. :thumbsup:

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:34 AM

Posted 24 May 2010 - 10:18 PM

Hello please run all the steps here. Remove Antispyware Soft (Uninstall Guide) ... Start at the Automated Removal Instructions for Antispyware Soft using Malwarebytes' Anti-Malware:

When completed post the scan log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.



Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 soniashannon

soniashannon
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:10:34 AM

Posted 25 May 2010 - 02:31 PM

Thanks for the help. Here's the MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4141

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

5/25/2010 3:19:11 AM
mbam-log-2010-05-25 (03-19-11).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 193086
Time elapsed: 33 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pmbspvxi (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\RegGenieOnUninstall.exe (Spyware.Passwords) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner-pc\Local Settings\Application Data\fuqawlblb\ysmfcxctssd.exe (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.


I had no trouble getting to Safe Mode to run ATF and SUPER so here's the SUPER log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/25/2010 at 02:27 PM

Application Version : 4.38.1004

Core Rules Database Version : 4983
Trace Rules Database Version: 2795

Scan type : Complete Scan
Total Scan Time : 10:45:35

Memory items scanned : 224
Memory threats detected : 0
Registry items scanned : 5779
Registry threats detected : 0
File items scanned : 72773
File threats detected : 37

Adware.Tracking Cookie
C:\mary shannon\Default User\Cookies\owner@2o7[1].txt
C:\mary shannon\Default User\Cookies\owner@ad.yieldmanager[2].txt
C:\mary shannon\Default User\Cookies\owner@doubleclick[2].txt
C:\mary shannon\Default User\Cookies\owner@insightexpressai[2].txt
C:\mary shannon\Default User\Cookies\owner@msnportal.112.2o7[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@247realmedia[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@2o7[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@ad.adnetwork.com[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@ad.yieldmanager[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@adopt.specificclick[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@ads.pointroll[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@advertising[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@apmebf[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@atdmt[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@bluestreak[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@bs.serving-sys[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@doubleclick[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@ehg-zoomerang.hitbox[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@fastclick[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@hitbox[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@insightexpressai[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@mediaplex[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@msnportal.112.2o7[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@questionmarket[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@realmedia[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@serving-sys[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@specificclick[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@trafficmp[1].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@tribalfusion[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@windowsmedia[2].txt
C:\mary shannon\Owner-pc\Cookies\owner-pc@zedo[2].txt
C:\mary shannon\Owner-pc\Cookies\owner@2o7[1].txt
C:\mary shannon\Owner-pc\Cookies\owner@ad.yieldmanager[2].txt
C:\mary shannon\Owner-pc\Cookies\owner@doubleclick[2].txt
C:\mary shannon\Owner-pc\Cookies\owner@insightexpressai[2].txt
C:\mary shannon\Owner-pc\Cookies\owner@msnportal.112.2o7[1].txt

Trojan.Agent/Gen-CDesc[Gen]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{095CA138-0324-44D6-A381-8E0869A32946}\RP118\A0036385.EXE


The computer seems to be running well. No sign of Antispyware soft and I've reinstalled Firefox because somehow it got deleted when the fun began. For now, however, everything looks like it's all fixed, so thankyouthankyouthankyou!!! :thumbsup:

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:34 AM

Posted 25 May 2010 - 02:38 PM

Your welcome .. It appewars there was a password stealer in there so I would change these. Especially if you do banking or financials on here.
If alls good then...Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.


You're welcome from all of us here at BC. We are glad to have helped.
Please take a few minutes to read our quietman7's excellent Tips to protect yourself against malware and reduce the potential for re-infection:,in post 17. :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 soniashannon

soniashannon
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:10:34 AM

Posted 26 May 2010 - 03:49 AM

Actually that's something I've had a problem with for a while, but I haven't had the time or the impetus to deal with it: I had a rootkit several months ago that came along with a search engine redirect type virus and at the time, something happened and my system restore is AFU. When I try to restore, I get to the screen where I would pick the date, but there aren't any; in fact, the little calendar doesn't even show up. I'm also now getting a recurrence of the redirect. I've only gotten it on Google, but it's still disconcerting. :thumbsup:
Malwarebytes didn't find anything when I rescanned after the redirect thing came up...

Edit: Also I've just started getting random and intermittent tabs opening and going to spam-y looking sites. Not trying to bump, just want to make sure this fun new symptom is considered in the differential.

Edited by soniashannon, 26 May 2010 - 12:09 PM.


#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:34 AM

Posted 26 May 2010 - 02:52 PM

Ok, the rootkit is probably well buried and we'll need to get it out.


We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,762 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:10:34 AM

Posted 26 May 2010 - 08:43 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users