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Blue Screen error can only boot in safe mode


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18 replies to this topic

#1 Freezer Boy

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Posted 24 May 2010 - 04:58 PM

Just this afternoon as I started up my computer I started getting this problem. The blue screen constantly appears unless I boot in safe mode. I tried scanning my computer with avg and malwarebytes but both came up with no infections so I need to come here for help.

I saw that most people who posted a similar problem were then told to download blue screen view and post the results and I have already done that.

==================================================
Dump File : Mini052110-01.dmp
Crash Time : 21-May-10 21:22:05
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbfb18f19
Parameter 3 : 0xa6bd9ba4
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+142f19
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Company : NVIDIA Corporation
File Version : 6.14.10.8268
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

I hope I did everything right and didn't miss anything. If there is any other info needed please ask, thanks in advance.

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#2 hamluis

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Posted 24 May 2010 - 05:46 PM

Hi :thumbsup:.

The file mentioned (nv4_disp.dll) is an nVidia video driver file.

I would simply uninstall the current video drivers (using Device Manager in safe mode) and then reboot.

A more elaborate purported solution: EHow Solution.

Louis

#3 Freezer Boy

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Posted 24 May 2010 - 07:00 PM

I'm sorry I'm not the best with computers so I'm a bit lost. Is the driver I am supposed to uninstall the one under the display adapters called NVIDIA GeForce 7300 LE, if so don't I need that?

#4 computerxpds

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Posted 24 May 2010 - 07:28 PM

yes but it should reinstall after you restart. :thumbsup:
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#5 Broni

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Posted 24 May 2010 - 07:48 PM

yes but it should reinstall after you restart

I doubt. Most likely, Windows will install generic driver.
You'll have to go to your computer manufacturer website, download and install video driver.
If you need some help with it, please post your computer brand and model.

Edited by Broni, 24 May 2010 - 07:48 PM.

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#6 Freezer Boy

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Posted 25 May 2010 - 05:32 AM

Well I just uninstalled the driver and when I restarted it I went to Dell's website and downloaded the driver. As it was reinstalling my computer crashed and went to the blue screen again and now I'm back in safe mode. Do you think it may be a problem with the actual Video card and that I need a new one or is there something else I can try.

#7 Broni

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Posted 25 May 2010 - 04:11 PM

Do you think it may be a problem with the actual Video card

Possible. Is this desktop, or laptop? On-board video, or separate video card?

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#8 Freezer Boy

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Posted 25 May 2010 - 04:38 PM

It's a desktop and I'm not sure on the second one. How would I know if it's on-board or separate?

#9 Broni

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Posted 25 May 2010 - 05:18 PM

You can tell, if you have on-board video, or separate video card by looking at the back of your computer.
If the monitor is connected somewhere in Area 1, you have on-board video.
If the monitor is connected somewhere in Area 2, you have real video card.

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#10 Freezer Boy

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Posted 25 May 2010 - 05:27 PM

Mine is connected in area 2.

#11 Broni

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Posted 25 May 2010 - 05:39 PM

You have real video card then.

Let's perform little test.
Uninstall video card driver, but don't install any new driver.
Restart computer in normal mode.
Windows should install generic video driver.
Your graphics won't be great, because of that generic driver, but I want to see, if you'll be getting any more BSODs.

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#12 Freezer Boy

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Posted 25 May 2010 - 06:11 PM

So far in normal mode with the generic driver I am not getting a BSOD.

#13 Broni

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Posted 25 May 2010 - 06:18 PM

Try to download and install fresh copy of your video driver from Dell's site again.
If same BSOD happens, I'd assume, your video card is malfunctioning.

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#14 Freezer Boy

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Posted 25 May 2010 - 06:46 PM

Alright I tried downloading the driver from dell again and I got the same BSOD during the installation. Does this mean I'm probably going to have to replace my video card?

#15 Broni

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Posted 25 May 2010 - 06:56 PM

In my opinion, that would be the case. They're not expensive.

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