Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Am I infected?


  • Please log in to reply
12 replies to this topic

#1 RodK

RodK

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 24 May 2010 - 02:50 PM

My wife's laptop has experienced two occaisions within the last week where her e-mail address book has been highjacked resulting in sending e-mails to all her contacts for great deals on "pharmaceuticals" in Canada. After the first instance, I checked to make sure her AV software was running and up to date. It was. A full scan showed no infection and there was no activity in the AV software log. She has McAfee AV software provided through Cox Cable, our internet provider.

She had another instance this past Saturday. I again confirmed the McAfee AV software was running and up to date. It was. After consulting the tech support people at Cox / McAfee (who were of minimal help), I uninstalled the McAfee software. I downloaded Stopzilla software. It scanned and said the following viruses were present:

GASF located at c:\windows\mbr.exe
WINI10801 located at c:\windows\dceboot.exe

I then went to the Kaspersky web site. I entered these locations into their on-line scanning tool. It found no infection.

I then uninstalled the Stopzilla and downloaded and installed the Kaspersky Internet Security 2010 free 30 day trial. I ran a full scan and it showed no infection.

Do I have an infection? What is behind the highjacking of my wife's contact address book? Why are the McAfee and Kaspersky AV software failing to detect an infection? Can I trust the Stopzilla software or is this a "false positive" to induce me to purchase their software?

Any advice accepted and appreciated!

BC AdBot (Login to Remove)

 


#2 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 25 May 2010 - 03:23 PM

Another question - Do I need both an anti-virus software (such as McAfee and Kaspersky) and spyware removal software? The Cox / McAfee rep suggested this. I was under the perception more than one software would create conflicts between the two and undermine their effectiveness. Any thoughts?

#3 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:02 PM

Posted 30 May 2010 - 04:21 PM

It is not a good idea to have 2 or more antivirus applications installed on your computer as they tend to conflict with each other.

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 30 May 2010 - 10:16 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4157

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/30/2010 8:14:15 PM
mbam-log-2010-05-30 (20-14-15).txt

Scan type: Quick scan
Objects scanned: 141439
Time elapsed: 10 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:02 PM

Posted 30 May 2010 - 10:20 PM

What kind of email does she use?

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 30 May 2010 - 10:26 PM

She uses Yahoo! e-mail. I will run the SUPERAntiSpyware software and get back to you.

#7 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:02 PM

Posted 30 May 2010 - 10:36 PM

It might be that someone has hacked her account. She should change her password from a "clean" computer.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 31 May 2010 - 09:09 AM

The results of the SUPERAntiSpyware scan are:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/31/2010 at 02:21 AM

Application Version : 4.38.1004

Core Rules Database Version : 5009
Trace Rules Database Version: 2821

Scan type : Complete Scan
Total Scan Time : 05:41:12

Memory items scanned : 254
Memory threats detected : 0
Registry items scanned : 6267
Registry threats detected : 0
File items scanned : 93454
File threats detected : 82

Adware.Tracking Cookie
C:\Documents and Settings\Joni\Cookies\joni@kaspersky.122.2o7[1].txt
C:\Documents and Settings\Joni\Cookies\joni@invitemedia[1].txt
C:\Documents and Settings\Joni\Cookies\joni@livenation.122.2o7[1].txt
C:\Documents and Settings\Joni\Cookies\joni@atwola[1].txt
C:\Documents and Settings\Joni\Cookies\joni@revsci[1].txt
C:\Documents and Settings\Joni\Cookies\joni@specificclick[2].txt
C:\Documents and Settings\Joni\Cookies\joni@chitika[2].txt
C:\Documents and Settings\Joni\Cookies\joni@yieldmanager[1].txt
C:\Documents and Settings\Joni\Cookies\joni@content.yieldmanager[1].txt
C:\Documents and Settings\Joni\Cookies\joni@apmebf[2].txt
C:\Documents and Settings\Joni\Cookies\joni@oasn04.247realmedia[1].txt
C:\Documents and Settings\Joni\Cookies\joni@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Joni\Cookies\joni@adecn[1].txt
C:\Documents and Settings\Joni\Cookies\joni@burstbeacon[1].txt
C:\Documents and Settings\Joni\Cookies\joni@coxhsi.112.2o7[1].txt
C:\Documents and Settings\Joni\Cookies\joni@realmedia[2].txt
C:\Documents and Settings\Joni\Cookies\joni@richmedia.yahoo[1].txt
C:\Documents and Settings\Joni\Cookies\joni@ads.pointroll[1].txt
C:\Documents and Settings\Joni\Cookies\joni@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Joni\Cookies\joni@statse.webtrendslive[2].txt
C:\Documents and Settings\Joni\Cookies\joni@at.atwola[1].txt
C:\Documents and Settings\Joni\Cookies\joni@bs.serving-sys[2].txt
C:\Documents and Settings\Joni\Cookies\joni@media6degrees[2].txt
C:\Documents and Settings\Joni\Cookies\joni@tribalfusion[1].txt
C:\Documents and Settings\Joni\Cookies\joni@ad.wsod[2].txt
C:\Documents and Settings\Joni\Cookies\joni@advertising[1].txt
C:\Documents and Settings\Joni\Cookies\joni@247realmedia[1].txt
C:\Documents and Settings\Joni\Cookies\joni@ads.gmodules[2].txt
C:\Documents and Settings\Joni\Cookies\joni@atdmt[1].txt
C:\Documents and Settings\Joni\Cookies\joni@tradedoubler[2].txt
C:\Documents and Settings\Joni\Cookies\joni@liveperson[3].txt
C:\Documents and Settings\Joni\Cookies\joni@content.yieldmanager[3].txt
C:\Documents and Settings\Joni\Cookies\joni@2o7[2].txt
C:\Documents and Settings\Joni\Cookies\joni@doubleclick[2].txt
C:\Documents and Settings\Joni\Cookies\joni@collective-media[1].txt
C:\Documents and Settings\Joni\Cookies\joni@fastclick[2].txt
C:\Documents and Settings\Joni\Cookies\joni@adbrite[1].txt
C:\Documents and Settings\Joni\Cookies\joni@imrworldwide[2].txt
C:\Documents and Settings\Joni\Cookies\joni@www.burstnet[1].txt
C:\Documents and Settings\Joni\Cookies\joni@findarticles[1].txt
C:\Documents and Settings\Joni\Cookies\joni@bluestreak[2].txt
C:\Documents and Settings\Joni\Cookies\joni@overture[2].txt
C:\Documents and Settings\Joni\Cookies\joni@tacoda[2].txt
C:\Documents and Settings\Joni\Cookies\joni@adxpose[1].txt
C:\Documents and Settings\Joni\Cookies\joni@adinterax[2].txt
C:\Documents and Settings\Joni\Cookies\joni@www.stopzilla[2].txt
C:\Documents and Settings\Joni\Cookies\joni@kontera[1].txt
C:\Documents and Settings\Joni\Cookies\joni@videoegg.adbureau[1].txt
C:\Documents and Settings\Joni\Cookies\joni@zedo[1].txt
C:\Documents and Settings\Joni\Cookies\joni@liveperson[1].txt
C:\Documents and Settings\Joni\Cookies\joni@interclick[2].txt
C:\Documents and Settings\Joni\Cookies\joni@stopzilla[2].txt
C:\Documents and Settings\Joni\Cookies\joni@insightexpressai[2].txt
C:\Documents and Settings\Joni\Cookies\joni@www.stopzilla[1].txt
C:\Documents and Settings\Joni\Cookies\joni@questionmarket[1].txt
C:\Documents and Settings\Joni\Cookies\joni@mediaplex[1].txt
C:\Documents and Settings\Joni\Cookies\joni@pointroll[2].txt
C:\Documents and Settings\Joni\Cookies\joni@serving-sys[2].txt
C:\Documents and Settings\Joni\Cookies\joni@trafficmp[2].txt
C:\Documents and Settings\Joni\Cookies\joni@www.burstbeacon[1].txt
C:\Documents and Settings\Joni\Cookies\joni@ad.yieldmanager[1].txt
C:\Documents and Settings\Joni\Cookies\joni@a1.interclick[2].txt
C:\Documents and Settings\Joni\Cookies\joni@server.iad.liveperson[2].txt
C:\Documents and Settings\Joni\Cookies\joni@statcounter[2].txt
C:\Documents and Settings\Joni\Cookies\joni@casalemedia[2].txt
C:\Documents and Settings\Joni\Cookies\joni@burstnet[2].txt

Adware.Flash Tracking Cookie
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\MEDIA.MTVNSERVICES.COM
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\MEDIAFORGEWS.COM
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\OBJECTS.TREMORMEDIA.COM
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\RICHMEDIA247.COM
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\STMEDIA.STARTRIBUNE.COM
C:\Documents and Settings\Joni\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\CPFAEZGB\UDN.SPECIFICCLICK.NET

Malware.Installer-Pkg/Gen
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{26D2C2C3-CF14-4ED7-B1FC-0BE64AFBA3B3}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{3C48F877-A164-45E9-B9DA-26A049FFC207}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6B6A7665-DB48-4762-AB5D-BEEB9E1CD7FA}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C0A0AA4D-C79B-48CA-8843-2B02B626C9E6}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{C2D8F0E2-6978-4409-8351-BA8785DA11EE}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{E0814F95-5380-4892-B8C8-7FA4B349EF46}.EXE

#9 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 31 May 2010 - 09:19 AM

I have now changed her Yahoo! password from a clean PC and educated her on the importance of routinely changing her password.

Let me know if you feel any further actions are required.

Thanks much for your assistance!

#10 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:02 PM

Posted 31 May 2010 - 04:26 PM

Let's try one more scan to be sure:

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 01 June 2010 - 07:40 AM

The ESET scan completed and no threats were found. Therefore, no report was generated.

#12 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,579 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:02 PM

Posted 01 June 2010 - 04:17 PM

In that case I think you are good to go.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 RodK

RodK
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:02 AM

Posted 01 June 2010 - 05:05 PM

Thanks again for all your support!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users